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S2 E112 — Betting on the Progress of 5 Innovation Teams

But, more importantly to showcase the progress of 5 Innovation Teams paving the way to their reinvented future.  I intended to create a constructive “fish bowl” quality.  The reinvention experiment was in the center.  Those on the conversational sidelines could contribute ideas and insights teams would find valuable.

“5”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “You can afford to be honest and direct. Some cannot do this without the requisite amount of charm. Some have too much baggage to do it without causing harm with the impact. Not you. You’re light today. Just say what you mean.” Leo

Hi and welcome to Friday’s Episode 112 in Season 2 of  “My Pandemic Year Natural Experiment” on this 11th day of September in the fall of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E111 — Against All Odds 530 is Alive!; S2 E110 — Keys for Reinventing a FUD-Soaked Enterprise; S2 E109 — Rebuilding Trust Doesn’t Happen Overnight

Related from Season One, the Normal Year

S1 E112 —  When Was the Last Time You Wrangled Your Past?; S1 E111 — Is There Half-life of Wisdom?; S1 E110 — Love, Longing, Belonging, Connection and Loss; S1 E109 — Do All Introverts Take the Long Acetylcholine Pathway?

Context

This is a continuation of a “Volume Two Manuscript — WorkFit” a work-in-progress.

In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity, Decline and now Reinvention stages.

Reinvention without Decline

Image Credit: Stephen G. Howard  Copyright 2020

We described mini-cases about major declines.  Now turn from our 4-part Reinvention mini-case operating from within a technology company,  Part One,  Part Two and Part Three to a different industry with similar needs, but from a consulting assignment. We profiled Part One , Two  and Three in the most recent episodes.

Reinvention

27. Knowledge Management — Brand Company — 

A Strategy and Brand Consultancy. 

Part Four

Orchestrating delayed components in our internal campaign led to some nail biting moments.  530’s launch appealed to early adopters. We couldn’t stop with them.  Our goal included building upon their conversations by enticing more employees to hop on board. 

But, more importantly to showcase the progress of 5 Innovation Teams paving the way to their reinvented future.  I intended to create a constructive “fish bowl” quality.  The reinvention experiment was in the center. 

Those on the conversational sidelines could contribute ideas and insights teams would find valuable. 

Website Copy:

So as you can tell, you don’t have to be a lunatic to dip into the 530 conversation pool. We are these living organisms within this company. We all have stories of discovery and insight that can inspire others. These stories need to be told.  Jump in and tell us yours! 

Early Adopters:

What a Golden Opportunity for a Gal !!

“(After poking my finger around in the seed packet and then smelling them and shaking them and then comparing my seeds to others’ seeds) I put the packet of Seeds on my Computer desk at Home, next to a book called the Tao of Pooh, and another book — Just So Stories by Rudyard Kipling, an old brownie movie camera and some candles.  and one night, i crossed out complexia and wrote Simplifica. what DID everyone else do?” (Link to Talk Back Forum)

Innovation Moderator:

THE VOICES OF 530

INNOVATION:  Lead the Revolution

“… For the first time in history our heritage is no longer our destiny.  Our dreams are no longer fantasies, but possibilities.  There isn’t a human being who has ever lived who wouldn’t want to be alive right now, at this moment so pregnant with promise.  Among all your forebears, among the countless generations who had no hope of progress, among all those whose spirits were betrayed by progress, you are the one who now stands on the threshold of a new age — the age of revolution.  You are blessed beyond belief.  Don’t falter.  Don’t hesitate. You were given this opportunity for a reason.  Find it.  Lead the revolution.”  — Gary Hamel in “Leading the Revolution”

Past Question: If you were given unlimited resources to create a company that would put PRERS out of business in two years, what would you do?

Early Adopters:

I’d Organize a Skunk Works, a Think Tank “If I were going to create a business to put us out of business, I would do the following. I would give customers what they want–and more. I would do it quickly. I would get rid of voice mail. I would ensure our business model guarantees that someone or some technology will be available–with an answer to virtually any question–24 hours a day, every day, and in multiple languages. I would build a system that allows customers to get information in a variety of ways–not just the traditional ways as we know them. I would ensure that every aspect of a move–whether a corporate sponsored move or a “retail” move, was designed to make the whole event easy and simple. I would ensure we had a customer contact system that not only gives us what we want when we need it, but contained information our customers need as well. I would create exit barriers so significant that it would be painful for a company to leave. I would create such value add that customers were compelled to tell their friends and family about our services that are second to none. We would create a web of alliances that addressed every need a family might have during a move, and that actually predicts what they might need. I would start by asking what customers expect, and then back into and build a new service model. 

May be crazy and far fetched, but it can be done. 

Innovation Moderator:

Current Question: What’s IMPOSSIBLE to do in our rapidly evolving industry — something so unthinkably revolutionary — that if it could be done (by someone – why not you?) the impact would FUNDAMENTALLY change the business rules?

Call it a strategic inflection point, a disruptive business model — whatever you want — what’s the innovation that will reset every competitive advantage back to zero?  (Link to “LUNATIC FRINGE)

Early Adopters:

“I’m looking forward to everyone getting ‘online’ and participating in some dynamic discussions …”

“Yes, we certainly have a lot to be thankful for living in this day and age. And thanks to 530, we’ll always be connected just like all the families living on the ‘Rock'”

Website Copy:

THE VOICES OF 530

NEWS AND VIEWS  FROM THE FIELD

Early Adopters:

Stay Connected, Exchange Ideas

“For those of us in the field, this site will provide us a communication tool for idea exchanging, especially with those groups with whom we do not have much interaction. Hopefully, by reading how others meet client challenges, it will spur ideas and solutions for others.”

Learn, Share, Grow, Have Fun Together

“I believe it was Dale Carnegie that said “There’s nothing more effective and rewarding than showing a genuine interest in other people”. With that said, it’s refreshing to know: 

        1. We work with people that may be sensitive to our wants and needs, 
        2. Someone was creative enough to put this forum together, 
        3. That we can learn, share, grow and have fun together. I’m looking forward to everyone getting ‘on-line’ and participating in some dynamic discussions. This will be especially appreciated by those of us in the “field”…Thanks everyone”

Innovation Moderator:

Sticky Problems, Stories, and Window Shopping

It’s an enabler for conversations in cyberspace, where the conversation might be impossible if time or space-bounded. Here’s my challenge to you — share one of your stories. Or ask for help on one of your sticky problems. 

Don’t just window shop at 530. Leave your footprints.” (Link to TALK BACK)

Website Copy:

Added Topics

THE VOICES OF 530

LUNACY

    • New Rules for the New Economy
    • First to Market
    • Setting the Trend Ourselves
    • Two Scenarios:  Predicting the Moves of Competitors
    • 3rd Scenario:  Industry Evolving into a Very Different Space
    • Fertilize Your Thinking

Innovation Moderator:

New Rules for the New Economy

Kevin Kelly writing in New Rules for the New Economy states, “The new economy has three distinguishing characteristics: It is global. It favors intangible things–ideas, information, and relationships. And it is intensely interlinked. These three attributes produce a new type of marketplace and society, one that is rooted in ubiquitous electronic networks.” 

Early Adopters:

First to Market

In so far as alliances go, we are late to the party. The best ones have been and will most likely continue to be acquired by Cendant. The new players aren’t willing to hurdle the formidable barriers to our access. You needn’t strain your brain trying to find a way to put us out of business. Let us die a natural death. Instead apply all that creative energy to the forced evolution of the next business model.

          • What are customers willing to pay for? 
          • Can we provide this product/service given what we know about the industry(s)? How much will they pay? 
          • Or, should we be prepared to seek compensation from a secondary source, i.e., free product/service to the customer. 
          • Can enough value be added to develop a product/service? 
          • What is our delivery platform? 
          • What are our costs of bringing this product/service to market? 
          • Which space will we occupy? 
          • Can we see a vertical market opportunity? How do we balance the equation of human capital vs. technological intelligence? 
          • Can we be the FIRST to market?

Early Adopters:

Setting the Trend Ourselves

Should we not be the ones to set the trend instead of trying to predict what trend someone else is going to be setting?? 

Was this not the purpose of the move to Phoenix?? 

To stay one step ahead!! 

The one thing that I do believe people often ask is “why fix what is not broken”. 

I believe in making what is not broken even better.

Early Adopters:

Two Scenarios:  Predicting the Moves of Competitors

“Our present conservative business model is too linked to the past to be differentiated and sustainable in the near future. The bricks in the tower come tumbling down every day. Let’s not be one of those who get konked on the head whilst we ponder why the old tower keeps coming apart.”

Early Adopters:

“Internal and external customers PAY FOR or USE products/services that: …allow them go home a few minutes/hours earlier each night. …make them look like heros to their management.  …flawlessly achieve what was promised after the sales hype. …have a direct bearing on their careers, profitability and peace of mind. If demand is high, supply is low and quality is assured — profits follow. The most valuable commodity I know of is Information. Wouldn’t you agree?”

Early Adopters:

“I respect the perspective with which you challenge my strategy. You are right. Somebody must “set the trend”. However, I suspect that trends result from both initiatives. The creative and bold process as well as the observation, analysis and action. Think about a game of chess. Our major competitor’s advantages to be derived from really thinking like your competitor thinks when your competitor is unable to do the same. 

 Do you suspect that our competitors regret not having predicted our initiatives in Phoenix? 

If so can you predict what they are likely to do about it?

Early Adopters:

“I know our major competitor has recently sold some small, non-core businesses in order to raise cash, and just announced an almost billion dollar purchase of the remaining shares in Number 2, but without the currency of stock to throw around, I think their ability to engage …

Early Adopters:

THE VOICES OF 530

Any Benefits from an Integrated PRERS? 

I would like to use 530 to get the audience’s thoughts on the following…. 

In your mind, what does it mean to be the only integrated real estate and relocation company in the industry? 

What are the benefits? 

Here’s a few ideas to get you started…  Please keep adding to the list… 

Because we’re integrated… 

* we’re stronger 

* we’re collaborative 

* we have a greater control over the transaction when working with PREA affiliates 

* transferees can expect consistent, high-quality services throughout the PREA network 

* relo can work with affiliates to win new business 

* relocation clients generate qualified leads for our affiliates

Your thoughts and feedback are truly appreciated. (Link to TALKBACK FORUM)

Website Copy:

THE VOICES OF 530

The Greenhouse Lab Getting Ideas off the White Board to Put them to the Test “The speed at which a company gets the wheel of innovation turning determines… (Link to GREENHOUSE)

Innovation Moderator:

The speed at which a company gets the wheel of innovation turning determines the amount of new wealth it creates.  Lunatics imagine new possibilities.  They design business concepts around those ideas.  Then, they launch small-scale experiments to test viability.  What works and what doesn’t.  With an experiment or two under their belts, they assess what they’ve learned.  Then it’s a decision to scale up and roll out, or to run through another experiment cycle.

Innovation Teams:

“Nobody enjoys the middle parts of any project,” says Tom, Relationship Management Team Member. “Most people like the beginnings because they’re excited about the vision for the new future.  And most people love the endings because that’s when they see the project’s end results come to life.”

Innovation Moderator:

Innovation seems straight forward when sketched out on a white board.  But putting it into practice –- that’s the rub.

Innovation Teams:

Speaking for all five innovation teams, Paton continues, “It’s always hardest during the middle of any project when the hard work needs to get done, when momentum starts to slag, when uncertainties or unknowns begin to be felt and where some of the toughest hurdles are typically encountered.”

Innovation Moderator:

But, despite working together over great geographic distances, while balancing the additional project work with their existing PRERS jobs, and experiencing turnover within the Team due to career changes and re-structuring, the Relationship Management Team’s key recommendations are now in gear for the next phase of on-going research.  

Innovation Moderator:

Relationship Management

Fred, Sr. AE for Oxy & Steve T, VP of the account, took innovation to heart when they invented a new business model to recapture a competitive advantage. 

Innovation Teams:

Craig, Relationship Management Team Leader says, “In our fiercely competitive market the perception about us was our DS business product was inferior.”  While still in the early pilot stage, the new model requires collaboration with several offices – Houston, Dallas, and 2 in LA/ Orange County — and  a variety of PREA experts to more effectively compete in the Destination Services marketplace.  They’ll be testing its viability before rolling it out universally.

Innovation Moderator:

Alliance Management

… Original team member,  heads up the RewardsPlus alliance project – one of three significant new alliance initiatives, requiring close collaboration and shared leadership among functional units and teams across migration paths, according Scott, the Alliance Management Team Leader. 

Innovation Teams:

During initial meetings with RewardsPlus, a company involved in providing an integrated benefits platform for the worksite market, it became clear that there is an opportunity to generate more leads for our affiliate network, and to add leverage to our efforts to build an alliance management competency.  

Evidence

“3”  Steve Zahn, 51: “The thing about peace is that it can’t be peace all the time or it wouldn’t be peace. Peace, like all things, needs a contrast. Is this any comfort — knowing that times of disharmony help you spot peace when it comes?” Scorpio

Can I apply this TauBit of Wisdom to then, but not now?  No?  OK.  So, it’s a “3” for today and a “5” for then.  Only peace wasn’t the contrast at PRERS.  A better term would be status quo trending towards high anxiety.  But, early adopters slowly built out 530 with their contributions.  

Random ones that make me want change my sign.

“4”  Steve McQueen (1930 – 1980): “You may feel sympathetic to someone’s plight but try not to indulge the emotion of pity. When you see strength in people, you help them to see the strong parts of themselves.”   Aries

One or more early adopters felt they had a forum to air their grievances.  Without naming names, I used back channels to coach their leaders through a public and private give and take.  If nothing occurred in public, all the time we spent building trust together would be wasted.

“4”  Steve Smith, 30: “Small gestures often mean more than anyone realizes at the time. There are exchanges that occurred over a decade ago that you still think about today. Your mind is a beautiful mystery.” Gemini

How can’t this be true.  And, isn’t this draft of “Volume Two Manuscript — WorkFit” proof?

“5”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “You can afford to be honest and direct. Some cannot do this without the requisite amount of charm. Some have too much baggage to do it without causing harm with the impact. Not you. You’re light today. Just say what you mean.” Leo

As the designated innovation moderator, if I wasn’t both direct and nurturing in my roll, how could any of the 530 community take a risk during our reinvention commitments?

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @KnowLabs followers of one or more of my 35 digital magazines organically grew from 4990 to 5060.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

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S2 E110 — Keys for Reinventing a FUD-Soaked Enterprise

To find out which ideas have made it off the whiteboard, been placed into practice, and are being tested to see what works and what doesn’t.  So teams, what have you been working on, what have you discovered, and how can we help?

“5”  Steve Nash, 45: “Your mighty purpose today is to make people smile. Indeed, there may be none mightier, or more challenging, considering the moods of some of the people you’ll come across.”  Aquarius

Hi and welcome to Sunday’s Episode 110 in Season 2 of  “My Pandemic Year Natural Experiment” on this 6th day of September in the fall of 2020.

 

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E109 — Rebuilding Trust Doesn’t Happen Overnight; S2 E108 — Why Our Reinvention Efforts Failed (and Yours Will Too); S2 E107 — Leaving Us Adrift in a Sea of Change

Related from Season One, the Normal Year

S1 E110 — Love, Longing, Belonging, Connection and Loss; S1 E109 — Do All Introverts Take the Long Acetylcholine Pathway?; S1 E108 — After So Many Defeats is it Time to Catch a New Trajectory?; S1 E107 — How Do You Rate Your Sense of Curiosity?

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.

In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity, Decline and now Reinvention stages.

Reinvention without Decline

Image Credit: Stephen G. Howard  Copyright 2020

We described a mini-case of a major decline,  Part One, Part Two and Part Three. And, before that we profiled two mini case studies about what it was like working behind the scenes at a mature company in a financial, in a consumer industry and two more in another century-old university system — Part One and Two. 

Now turn from our 3-part Reinvention mini-case operating from within a technology company,  Part One,  Part Two and Part Three to a different industry with similar needs, but from a consulting assignment. We profiled Part One in the last episode.

Reinvention

27. Knowledge Management — Brand Company — 

A Strategy and Brand Consultancy. 

Part Two

Crazy creative Dave and I had mini-case experience at Unisys — how do you build a common culture around a new direction when all employees experience is fear, uncertainty and doubt.  With this major project, sprinkle in a failed “Agenda for Change”.

We described the challenge as an internal branding, marketing and advertising campaign.  Somehow PRERS top management had to rebuild trust and flip the low morale of the now into a new vision of something employees could see, touch or feel.

We had to translate our marketing-speak into something top management could understand and support.  During our presentations Gasper’s major coup came when he described company paradigms as — the most fundamental and all-encompassing expression all employees feel, but can’t necessarily describe.  It’s a classic “We’ll know it when we see it.”  

Gasper somehow convinced our client that a company’s strategic intent (an integrated PRERS) “Vision or mission statements, and core values constitute its paradigm or world view.”  And to build back trust, internal brand development follows three acts.

The first act begins “… as the back story leading to a catalyst point which catapults the character into act two, which is the migration path to the new state.”  

We first described “our Migration Paths to the Future” by highlighting Innovation Teams (Alliance Management, Relationship Management, Operational Excellence, eBusiness, and People Leadership), and how they have been thinking-out-of-the-box about our core competencies and imagining totally new ways of doing business.  

As Gasper told top management, “Here action (and reaction) builds character, brand is strategy in action, and what you will be doing is building belief.”  He told them that their “Unique Organizing Principle” is what we will describe and help them craft an internal interactive communications “brand” or “identity” 

The idea is to discover the core values of the organization (transformation of customer) and to create 4 C’s: “context, content, connections and conversations around deep principles of shared learning, yet still keep it tied to strategic initiatives.”

My role with crazy creative Dave was to catch early successes, circulate stories about first steps into the future, and make them exciting and fun.

It took weeks to earn the necessary approvals.  Then the hard work began. 

What the hell is their organizing principle — their new core foundational story?  How can our marketing and advertising gurus translate it into something completely different, but on a subliminal level feel true and inviting.  Inviting enough for employees to suspend their critical, widespread FUD-dominated thinking and consider their new story?

We struggled and struggled in late night brainstorming sessions to come up with an answer. Until John Googled some company history and their logo — the Rock of Gibraltar. 

What from a distance looks like a huge, barren rock we discovered, is the home of 530 unique species of fauna and flora.  

That’s it.  We can work with that.  530!  

Images flowed.  Sketches on our white board connected to other sketches.  “530 equals overlooked employees — unique PRERS species of talented people.”  Innovation teams need to be nurtured. 

They need to be given a safe place to grow without reprisal.  People not on the teams could contribute to them if:

1) they knew the teams existed,

2) what their missions were, and

3) how to contact and contribute.

“New ideas = seeds! Maybe there’s a horticulture theme for innovation teams.”  

Timing is everything. 

We required three things to be in place for the launch.  The first was a distribution of white with green package of seeds to every employee.  That was followed by a glossy 530 journal telling more of the new core foundational story.  But, PRERS delayed its distribution.  

During the delay our 530 website, initially banned by their IT department, launched on our servers.  Waiting and waiting for formerly FUD soaked employees to arrive. 

Our strategic intention was about to be activated:

    • IdeaVirus approach: in fits and starts they cross-fertilize and nurture radical new ideas in “small learning experiments”. 
    • To propagate micro-communities around their discoveries, spawn new opportunities, and to infect us with a renewed sense of passion.  
    • And it is “for the rest of us.” To question. To volunteer.  To add to the understanding.    
    • “To find out which ideas have made it off the whiteboard, been placed into practice, and are being tested to see what works and what doesn’t.”  
    • “So teams, what have you been working on, what have you discovered, and how can we help?”

Evidence

“3”  Steve Zahn, 51: “Sometimes you treat everyone the same, and other times it feels right to be more flexible, taking your lead from the needs of those around you. You’ll be somewhere in the middle today, consistent but ready to adjust.” Scorpio

I hear you.  I used to take people at face value, except for all of the degree of decisiveness that has permeated almost everything.  Why must everything be so politicalized?

Random ones that make me want change my sign.

“4”  Steve Winwood, 71; Stevie Wonder, 69; Stephen Colbert, 56: “Here you are, unready and in a position to choose. You don’t even have enough data to make an educated guess, although, in a strange way, you’re at an advantage with this, forced to rely only on your gut.”  Taurus

Intuition and instincts.  For some people choices made on them alone only bring more poor choices.  For others educated guesses work.  For everyone, we’re hardly ever ready for a lot of what life throws at us, like this pandemic for instance.

“3”  Steve Smith, 30: “The early days of every relationship and endeavor lay the groundwork for what happens later, which is why it’s so important to reveal some basic truths and establish key expectations on day one.” Gemini

Maybe if I combine yours with coach Kerr’s it will add up to more relevancy. But, aren’t these conflicting TauBits of Wisdom?

“4”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “All it takes is a few inquiries, and suddenly, you’re off in a fascinating direction. Go on and get involved, as new influences will spark favorable changes in your day to day.” Leo

So this one seems less suited for me today, and more suited when I was working on the Conclusions chapter in the Tau of Steves Report chronicling my Natural Experiment.

“5”  Steve Greene, 34; Steve Guttenberg, 61: “When you give attention, you are giving your life force, which will be spent no matter what, though some ways are more of an investment, and others are just waste.” Virgo

Life force. I like it.  Now the key seems to me as an introvert how to differentiate between energy and directing towards an investment.  Hmm …

“3”  Steve Kerr, 54: “In the beginning of a relationship, you’re mainly trying things. You might not see it that way, because the process of getting to know someone is so intuitive. Just know that if it’s not working, you can pivot and try something else.” Libra

I’m not in the beginning of a relationship, pandemic or no, so feel free to steal this one if your intuition says to.

“4”  Steve Aoki, 41: “There’s an art to self-discipline. Knowing how far to push yourself is key. If you drive yourself too hard or place too many restrictions on yourself, you’ll rebel. To rebel against yourself is far worse than rebelling against others.” Sagittarius

I agree.  The art of self-discipline organizes moments in which I let the “flow” of writing happen.  But, I also mindful of when the flow begins to trickle and that’s when I force myself to stop and take up another task. 

“4”  Steve Harvey, 62: “Just as a story without conflict is barely a story, a day without an obstacle would hardly be worth remembering. At least today’s problem will have you laughing a little.”  Capricorn

This ongoing pandemic obstacle doesn’t leave much room for laughter.  But laughing does ease the feeling of dread.

“5”  Steve Nash, 45: “Your mighty purpose today is to make people smile. Indeed, there may be none mightier, or more challenging, considering the moods of some of the people you’ll come across.”  Aquarius

This 530 branding effort hinges on offering a quirky mood-shifting trial for knowledge sharing to work.  Humor couldn’t hurt.

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4990 to 5060.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

Posted on

S2 E106 — How We Brainwashed Curmudgeons

We called them curmudgeons.  They couldn’t see how that could work.  They had no experience in their 20 years, except what they were used to doing.  We had to brainwash them.  And we came to find out they were the most valuable champions for the new way we could find.

“5”  Steve Smith, 30: “When change is in the air, you sense it before anyone else. You notice that something feels different before you know exactly what it is. On high alert, you’ll figure it out soon enough.” Gemini

Hi and welcome to Sunday’s Episode 106 in Season 2 of  “My Pandemic Year Natural Experiment” on this 30th day of August in the summer of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E105 — When Cosmic Leads to Decline, Pair Extremes Intentionally; S2 E104 — Worst Monday Ever. Very, Very Grim …; S2 E103 — Confronting Fear, Uncertainty, Doubt, Resistance and Unrelenting Stress

Related from Season One, the Normal Year

S1 E106 — Attempts to Upset 9 of My Life Stages Apple Cart; S1 E105 — Will Fortune Smile on Us Later in the Evening?; S1 E104 — How Yesterday’s Success Triggers Tomorrow’s Failure; S1 E103 — Innies and Outies and Other Potential Catastrophes

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.

In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity, Decline and now Reinvention stages.

Consequences for Not Mastering Growth Crises

Image Credit: Stephen G. Howard  Copyright 2020

We described a mini-case of a major decline,  Part One, Part Two and Part Three. And, before that we profiled two mini case studies about what it was like working behind the scenes at a mature company in a financial, in a consumer industry and two more in another century-old university system — Part One and Two. Now we turn to a behind the scenes Reinvention mini-case. 

Reinvention Without Decline

Image Credit: Stephen G. Howard  Copyright 2020

Reinvention Part One

23.  Organizational Development – Technology —

Needs Assessment

My Plan A dreamed I’d be working for a high-tech company with very bright engineers that worked on bringing products to market in record time.  

When I was recruited to my first large technology company I followed my own advice and negotiated for a preplanned Maui Vacation first, in a timeshare which sat just on some sort of magical weather curtain.  On one side it rained and rained.  On the other it stayed tropically bright and sunny. “Here I am sitting in the living room of our Maui condominium on vacation, after my first 60-days of coming on board,” I wrote.  

Part of my orientation was to gather hard and soft information to cast a long range vision for “Training and Development” for the position I was hired into from Fluor. 

I saw my role as anticipating how the HR function would change to accommodate our plans, and pitch a communications plan for a branding campaign as an attracting highly sought after engineering and software talent. 

Partnership

Ray acting as 102 Thought Leader needed an 113 Idea Packager.

He introduced me to my HR boss, Dick, told me how Ed, the General Manager and his management team had been working on a strategy that would take the division to the forefront —a model for what the large corporation could become. 

But, I couldn’t cut Ray out of his gig and in return Ray would grease the wheels for the “internal team” to “operationalize and execute”.  Basically, he had the ear of my boss’s boss and could provide “cover” when needed.

So between the lines, my boss represented the old school, a 116 Institutional Traditionalist and a conspiracy was afoot.

Ed represented manufacturing which accounted for 90% of the physical building.  The other 20% was split between engineering and product assurance.  Software engineering worked out of another two-story office in another location about 4 or 5 miles away.

Going in I wanted to focus on strategic issues …

    • How this organization can be fluid and proactive enough to anticipate computer industry changes,
    • the shifting business cycles, and specific changes in broad areas of the US and international economies,
    • to shifting demographics of both customers and employees,
    • social and technological forces (that the Orange County division should respond to driving the state of art) and in a sense become the tail that wags the East Coast dog.

What I wanted to do was to have our division management examine those issues with my facilitation so we’d have a guide for development efforts that Ray and Ed’s team already endorsed.  

Staffing Came Next.  

The year prior to my arrival “training” functioned with a half-time person who would be transitioning to a full-time role with my help.

    • So my immediate goals included maintaining and upgrading the current training offerings for consistency while assessing what else needed to be developed to address unmet “internal operational” issues.  
    • In concert with that I wanted to develop other internal talent for delivering generic classroom and “lower” management level classes. 
    • And then have a successor fill in while Sue, the full time HR representative, develops her own instructional design capabilities.  

Anyway it was a start.  And I was on vacation.  

List of Hard and Soft Needs

I’d fill in more details after returning to the main land.  But, I kept in mind the randomly generated list of hard and soft needs I already collected:

    1. Corporate (in Detroit, Michigan) has no idea how training breaks down today.  SPG-OC (the formal name for our division) doesn’t have a training system in operation.
    2. All the divisions are isolated—not only in the human resources and training functions.
    3. Very little corporate training direction exists aside from printing a catalog of classes and coordinating them.
    4. SDG hasn’t had a professional trainer full time-only model.  The other divisions (Pasadena, BMG, Orange County and Ranch Bernardo) have or will soon have new human resources development folks in position.
    5. The regional meeting showed most of the other divisions are grappling with how to handle career development needs.
    6. Our division doesn’t operate as a high-tech company internally.
    7. PA&S (software developers) specifically believe they need more technology training. Also the group in the City of Industry hasn’t received any in over a year, even though they are customer facing and therefore a priority.
    8. Managers in SDG feel uncomfortable with only a career facilitation class — too much time away from work — no systemic place for them to rely on.
    9. Other divisions in the area (Santa Ana, City of Industry especially, and maybe Lake Forest) feel slighted or not part of “Mission” — in division memos.
    10. 10. Ed and John — manufacturing GM and Software and Engineering VP — have two distinctly different leadership styles.  Ed is ore people supportive.  John is task and time/ results oriented.
    11. SMG (manufacturing) is budget squeezed.  SDG (software and engineering)  has to use up all of their past year’s budget or they won’t get more allocated in the next year.
    12. Not  much hiring is expected as occurred last year — not as much “expansion”.  Many feel a tightening is about to happen.
    13. Software has a technical training coordinator, but engineering hasn’t recognized a need for hardware training.
    14. B-20 operating system doesn’t run PC software, which means off the shelf applications can’t be used for managing human resource, training and development operations. issues and strategy for 1st 90 days and beyond

Those were heady days as we checked off priorities.  

Knew It When He Saw It

Working for a 101 PMBI Breakpoint Inventor was right up my alley.  Ed, the General Manager had a vision for advanced manufacturing in the future.  He subscribed to the “lets-use-our-own-technology” to see what it makes us become.  

So our role was to help Ed communicate in more tangible ways what his vision was so people could begin to participate. This was my first lesson learned from Dave, my communications co-conspirator.  

Ed knew what he wanted if he saw it, but he couldn’t describe it.  The demands on him in the work setting gave the part of his brain no time to bubble up his vision for the division.

Into Nature to Discover the Factory of the Future

So, Dave and I drove him into Trabuco Canyon with the “old California” vibe. 

We drove a few more miles from the winding roads leading to Saddleback Mountain to let nature work its miracle.

    • With a video camera on his shoulder, Dave directed Ed to sit down on a boulder next to a meandering creek and gaze out onto the valley below where our division sat off in the distance.  
    • While he picked up some pebbles to toss into the creek at first I prompted him off camera with open ended questions.
    • I told him not to worry about any kind of logic or succinct description, but just to start painting a picture of what he saw. 
    • After a couple hours, Dave softly said cut.  We had enough to take back to the division’s studio to edit hours into minutes.

He wanted to chunk out unneeded steps in the process, break down manufacturing lines into small groups and cross train everyone.  And he wanted to “pull expertise” from engineers who supported the operations to “up skill” the teams.

This wasn’t a startup and it wasn’t met with open arms by the engineers or the factory supervisors or even the manufacturing teams.

Our Loss is Our Gain

Really at the core the biggest obstacle was how the “rank and file” who were used to being told what, when, and how to “do it” couldn’t grasp his unproven vision of doing things in a new way. 

All they knew was they were losing proven processes for scary new ones.

Instead of keeping the line moving faster and faster, even working overtime and on the weekends, Ed borrowed Japanese techniques by introducing just-in-time focused product lines.

We got called in because the old line manufacturing supervisors resisted as hard as they could.  They never allowed the line to shut down even if a newer solution worked, or if a part wasn’t available.  No Peter. No Paul.

We called them curmudgeons. 

    • They couldn’t see how that could work. 
    • They had no experience in their 20 years, except what they were used to doing. 
    • We had to brainwash them. 

And we came to find out they were the most valuable champions for the new way we could find.

Sorta like AA evangelists.

Dave came up with the idea of blocking off the factory floor section, like the construction tarps you can’t see over on a street undergoing a new building construction.  You could hear stuff going on, you couldn’t see it though.

Dave figured out how to get everyone’s attention.  

We Set Up Contests 

We set up Minimum Viable Product demonstrations on the factory floor and challenged the old timers to compete.  When they couldn’t, they knew it was time to trust where he wanted to take us to the future.

One manufacturing line from the old school way competed with the new way. Seeing is believing.  Or experiencing is believing.  And once they converted, we made them Product Line Managers.

A New Home 4 Miles Away

Our marketing people always wanted a mole in manufacturing. As far as I know they never were successful, but as word got out about our “Factory of the Future” advanced manufacturing facility in Rancho Santa Margarita, Ed and his team insisted on a reservations system.

As a good corporate citizen, Ed knew for every potential enterprise-sized customer who accompanied their sales executive, 90% ordered almost immediately. 

    • We couldn’t keep up the pace, if hordes of sales people popped in with a customer’s representative at the beginning of a sales cycle.
    • We, Dave and our communications team, helped in the design of a walk way balcony on the second level with kiosks at different stations which told the story of what each was about.
    • But, you had to reserve a time, which became more scarce as demand picked up.

Up next:  A wild card merger thrown into the mix.

Evidence

“4”  Steve Zahn, 51: “Even though you are not, strictly speaking, a newcomer to a situation, going in with a beginner’s mind will increase your luck exponentially. Innocent and unbiased reception allows you to see and absorb more.” Scorpio

Boy, is this ever true when you have just landed a new position which feels like a new beginning and a clean slate.  Only you are actually entering a fully functioning culture with its own norms and rituals.  The sooner you realize it the better off you will be.

Random ones that make me want change my sign.

“4” Steve Winwood, 71; Stevie Wonder, 69; Stephen Colbert, 56: “The novice is proud of and wants full recognition for talents and skills. The wise would rather go unlauded, realizing the strategic advantage in being underestimated.” Taurus 

Oh how zen this TauBit is.  I used to be a novice, but agree there’s a strategic advantage to being underestimated.

“5”  Steve Smith, 30: “When change is in the air, you sense it before anyone else. You notice that something feels different before you know exactly what it is. On high alert, you’ll figure it out soon enough.” Gemini

Once you live though a major restructuring while a corporation experiences a series decline, you adopt a healthy paranoia which signals here we go again and here’s what needs to be done.  

“3”  Steve Howey, 42: “There is a beautiful new influence coming into your world, one that seems like it would need to be organized for and around, but that is not the case. It doesn’t need to be arranged, only allowed.” Cancer

At this time in the morning, I can’t for the life of me figure out when that will occur, but I can say maybe this is off by one day, because last night was wonderful.

“5”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “Learning takes place in several modalities. You move your body to learn. You talk your subject out, listen on it, write about it. Trying to learn using only one modality is like trying to walk on only one leg.” Leo

Wow, I’ll say.  This pandemic year and the adjustments required strain learning modalities almost on a daily basis.

“5”  Steve Greene, 34; Steve Guttenberg, 61: “What were the underlying issues that started your journey to change? It may be hard to remember this, but try because it’s worth noting the differences and similarities between then and now.” Virgo

It was a change from a declining organization to what looked like a high technology company from the outside, establishing solutions to a list of problem areas, and then from out of nowhere the call of the unknown was triggered by a surprise merger.

“5”  Steve Aoki, 41: “Rituals are, essentially, habits with a heightened sense of meaning. You have a fantasy about incorporating certain rituals into your life. Start small, by attaching a small action to an already established habit.” Sagittarius

For today, yes.  But more so for what we called peeling away the layers of an onion.  During the merger right after the regulatory quiet period, we were stuck with two onions with very few rituals in common.  Our goal, though was to find where the two cultures began, identify their separate foundational stories and then build a common one for translating elements into a new enterprise.

“5”  Steve Nash, 45: “You’re looking out for others. You’ll focus on risk. You’ll dig with excellent questions. What are the unknown unknowns? Which solutions fare better than the alternatives?” Aquarius 

Maybe not for today, but definitely during the task force initiatives for defining and communicating how the merger would play out.

“4”  Steve Jobs, (1955 – 2011): “You know your values, and you think often about what you really want. But these things change. The shifts are palpable today. Reassess. You will surprise yourself.” Pisces

Is there ever a bad time not to reassess yourself?  Especially during a merger?

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4906 to 4990.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

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S3 E47 — Why’s and How’s of the Genius Art of Procrastination

Something is missing.  I can’t put my finger on it.  I just don’t know what it is, but I can feel it.  I thought it was something Marshall McLuhan said and was fully prepared to follow the search for it.  But, that impulse dried up.

“5”  Steve Carell, 57; Steve Martin, 74; Steve Wozniak, 69: “In a moment of complete relaxation, an answer will come to you accompanied by all the relief and satisfaction of finding a set of lost keys. Indeed, this will unlock future doors.” Leo

Hi and welcome to Sunday’s Episode 47 in Season 3 of  “My Paradoxically Normal Year” on this 16th day of May in the spring of 2021 — which is a three-year examination of how bits of wisdom changed during the “normal” pre-pandemic year and then in the pandemic year, and now months after.

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Previously from Season Three, the Paradoxically Normal Year

S3 E45 — Tacit Heuristics Blinding Fast-Track Teams; S3 E44 — Make It Rhyme To Work Each Time; S3 E43 — Add a Little Foresight to My Misdemeanor Tab

Related from Season Two, The Pandemic Year

S2 E46 — Whimsy Passion Project or Epic Novel of Adventure?; S2 E45 — Wildcard What Ifs and Doobie Bros Bias; S2 E44 — Celebrating Emma the Baroness Tribal Quarantine Style; S2 E43 — See What You’ve Been Missing …

Related from Season One, The Normal Year

S1 E46 — Day 46 of My 1-Year Experiment; S1 E45 — Day 45 of My 1-Year Experiment; S1 E44 — Google Me Some Chopped Liver; S1 E43 — Desperation on Such a Summer’s Day

Context

Sitting quietly for a moment after I asked “What would Leo da V do?” the answer arrived.  

Curiosity.  

That’s what’s been missing from the 1-Year Natural Experiment Report.  Living life as an art form in a natural experiment.

Why?  

I’d been skipping over “Why: What Makes Us Curious?” by Mario Livio.  

Guess who figures prominently in Mario’s tale, besides Richard Feynman, my Leo!

“Leonardo’s boundless interests spanned such broad swaths of art, science, and technology that he remains to this day the quintessential Renaissance man. Art historian Kenneth Clark appropriately called him ‘the most relentlessly curious man in history.’” 

“Feynman’s genius and achievements in numerous branches of physics are legendary, but he also pursued fascinations with biology, painting, safecracking, bongo playing, attractive women, and studying Mayan hieroglyphs.”

Leonardo’s apparent inability to complete assignments, or his lack of interest in finalizing some of his projects pose further questions laid out by Livio, but really relevant to my behavior too: 

    • What was it that made Leonardo curious, and why? 
    • What did he do to satisfy his curiosity? 
    • At what point, if any, did he actually lose interest in a particular topic? 

Leonardo was curious about almost everything in the complex world surrounding him, and compulsive about note taking.  He sketched drawings and notes as part of his “artistic”output, estimated by some researchers to be 15,000 pages.

Why include curiosity now?  

Livio says the emergence of the unique human curiosity and emergence of the distinct human language were strongly correlated.  Which is a polite way of elevating gossip! 

Livio believes curiosity is at the core of human symbolic culture.

“… socially shared myths, rituals, and symbolism were most likely the first sophisticated responses to nagging why and how questions and were therefore the fruits of curiosity.”

How?

“The chain reaction that resulted from the positive feedback between curiosity and language turned Homo sapiens into a powerful intellect, with self-awareness and an inner life.”

The basic characteristic of curiosity is the desire to pose a question, thereby risking generating even more uncertainty, which in the context of an information-gap model is perceived as distressing.  Einstein once said: 

“The important thing is to not stop questioning. Curiosity has its own reason for existing. One cannot help but be in awe when one contemplates the mysteries of eternity, of life, of the marvelous structure of reality. It is enough if one tries merely to comprehend a little of this mystery every day.”

Why?

Curiosity is really an engine of discovery. The seed of creativity is curiosity, and that potential for imagination comes from wondering, filled with self-awareness and a rich inner life.

Evidence

So, let’s turn to wondering which of the Steves offers relevant TauBits of Wisdom for the day.  If complaining identifies a problem and that problem is really an information-gap itching to be closed, then I like what you can offer Zahnny.

“3”  Steve Zahn, 51: “Complaining comes easily to most. Just about anyone can describe a problem. The next steps — brainstorming solutions, settling on a few to try, gaining the cooperation of others, etc. — are for the advanced corps. That’s you.” Scorpio

Random ones that make me want change my sign.

However comma, as Emma the Baroness is fond of saying, I believe it takes an inventor and two comedians to describe my early in the morning “What would Leo da V do?” moment when I switched from McLuhan to curiosity, more precisely.

“5”  Steve Carell, 57; Steve Martin, 74; Steve Wozniak, 69: “In a moment of complete relaxation, an answer will come to you accompanied by all the relief and satisfaction of finding a set of lost keys. Indeed, this will unlock future doors.” Leo

So, Steve your Holiday Tau is saying book learning is one thing, but application is what matters, right?  Couldn’t agree more.  I’m on the back end of teasing out lessons learned from experience and building the theory it supports.

“4”  Steve Jobs, (1955 – 2011): “The theories that work out on the page but don’t work out in real life can be considered exercises or games, not serious contenders. Actual results trump theory every time.”Pisces

I was surprised late yesterday afternoon when just like your Holiday Tau describes, wave after wave washed through me while I watched Vanessa’s tribute to Kobe Bryant at his induction into the NBA’s hall of fame.  

“5”  Steve McQueen (1930 – 1980): “Feelings are waves. They rise into an identifiable shape and then hit the shore and go back to being part of the big ocean of emotion. Don’t fear the feeling. It’s just another form for energy to be for a while.”  Aries

I saw Michael Jordan, duh, since he introduced Kobe for his induction, but not you.  Okay I have to admit I taped the whole show so I could fast forward through Tim Duncan’s and Kevin Garnett’s to get to Kobe , so you may have been there. Now I’m wondering if the socially distanced audience were already inducted members and family?

“4”  Steve Kerr, 54: “When dealing with distracted people (and it’s safe to say that most people you’ll deal with today will have an attention deficit), assume that you must capture their attention several times throughout the interaction.” Libra

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @KnowLabs suite of 36 digital magazines jumps from 8138 to 8193 organically grown followers

Foresight

Quality-of-Life  

Long-Form

    • “Future Shock” by Alvin Toffler, a classic I feel which still holds up. As the pace of change quickens we experience self-doubt, anxiety and fear.  We become tense and tire easily, until we are overwhelmed, face-to-face with a crisis situation. Without a clear grasp of relevant reality or beginning with clearly defined values and priorities, we feel a deepening sense of confusion and uncertainty. Our intellectual bewilderment leads to disorientation at the level of personal values. Decision stress results from acceleration, novelty and diversity conflicts. Acceleration pressures us to make quick decisions. Novelty increases the difficulty and length of time while diversity intensifies the anxiety with an increase in the number of options and the amount of information needed to process.  The result is a slower reaction time.
    • Daniel Kahneman’s, “Thinking Fast and Slow”describes two different ways the brain forms thoughts: “System 1” which is meant as a fictional shorthand — not as a brain system or structure: Fast, automatic, frequent, emotional, stereotypic, unconscious. “System 2”: Slow, effortful, infrequent, logical, calculating, conscious. I’m learning a lot about my energy levels first described from within an introversion frame now, from within differences between System 1 and the harder working, energy depletion System 2.  Self-control, for instance is hard and takes a lot of energy to accomplish.  When I write the concentration requires effort until I can find the “flow.” Implications for True Belief — it’s easy to stay in System 1 vs. critical thinking — System 2.  Set some marketing and working on the business goals — System 2 and then ignore them by following the lateral thinking and associative thinking  which Leo da V invites me to do — System 1. 
    • “Why?: What Makes Us Curious,” by Mario Livio. “… socially shared myths, rituals, and symbolism were most likely the first sophisticated responses to nagging why and how questions and were therefore the fruits of curiosity. The chain reaction that resulted from the positive feedback between curiosity and language turned Homo sapiens into a powerful intellect, with self-awareness and an inner life.”

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trips

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S2 E105 — When Cosmic Leads to Decline, Pair Extremes Intentionally

It’s one thing to force the “jump to a winning reinvention path” through a major restructuring of people, processes, technologies and organization rearrangement. It’s quite another to develop the competency in-house to do it over and over again as needed.

“5”  Steve Zahn, 51: “Virtue is best delivered with humility, talent with vulnerability, might with mercy. The cosmic packaging doesn’t always team the right qualities together so you’ll do some intentional pairing.” Scorpio

Hi and welcome to Friday’s Episode 105 in Season 2 of  “My Pandemic Year Natural Experiment” on this 29th day of August in the summer of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E104 — Worst Monday Ever. Very, Very Grim …; S2 E103 — Confronting Fear, Uncertainty, Doubt, Resistance and Unrelenting Stress ; S2 E102 — Caught by Surprise in a Major Gut-Wrenching Decline

Related from Season One, the Normal Year

S1 E105 — Will Fortune Smile on Us Later in the Evening?; S1 E104 — How Yesterday’s Success Triggers Tomorrow’s Failure; S1 E103 — Innies and Outies and Other Potential Catastrophes; S1 E102 — Why Is It Always Hidden in the Fine Print?

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress. In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity, Decline and now Reinvention stages.  

But, each with the emphasis on how a specific stage provides another better fit opportunity for one or more of 16 Talent Profiles, yours included.

The prescription for decline, usually purchased during advanced stages of the “Mature Matrix” disease, is to bring in a new management discipline and the talent that can re-capture breakthrough product innovations while outsourcing non-core competencies

It’s one thing to force the “jump to a winning reinvention path” through a major restructuring of people, processes, technologies and organization rearrangement. It’s quite another to develop the competency in-house to do it over and over again as needed.

It requires the right mix of internal change agents and knowledge managers to reinvent the enterprise and breathe new life into old procedures and processes relevant as the newer proprietary best practices.

But, reinvention begins before the organization leaves maturity and falls into decline in most technology-driven organizations, or after when a disruptive transformation is forced and lessons want to be learned in organizational memory.

A “Chief Reinvention Officer” assembles a team from talent profiles that previously had been skipped over from each of the four major organization types.

In maturing and declining organizations people in the system can’t see the changes that are happening in their environment.  

This is so insidious that frequently the data that they ignore have to do with factors that could literally drive them out of business.  

Growth Stage Key Success Factor Leading to a Crisis New Success Key 
Start Up Loosen  Leadership Tighten
Emerging Tighten Functional Loosen
Rapid Loosen  Autonomy Tighten
Sustained Tighten Repetition Loosen
Maturity Loosen Control Tighten
Decline Tighten Red Tape Loosen

But, 102 Thought Leaders and 113 Idea Packers only start the reinvention process.  It takes a maverick combination of talent to succeed — 104 R&D Experimenters, 106 Operational Accelerants, 109 Internal Change Agents and 115 Professional Practitioners.

To break out of Red Tape Crisis requires the acquisition of or the return of new dance partners — the last of “red” Paradoxy-Moron innovator tribes — the 104 R&D Experimenters who produce new niche breakthrough products.

They’re the masters of collaboration tools and they participate in all sorts of discovery and innovation through their worldwide web-like networks.

But, within the mature organization, they are the most disruptive. Recognizing the external signals of impending decline and acting on them requires foresight. So recognition and execution usually only occur after it is too late to mobilize in time to avoid a decline.

They have to keep the independent, entrepreneurial spirit alive by leading a skunk works for reinventing, reengineering or continuously innovating. 

The “green” 106 Operational Accelerants the last of the four Emerging-Entrepreneurs talent profiles take the emerging core competency further by developing operationally excellent processes — streamlined, efficient and incrementally improved — while deciding which of the non-essentials are outsourced. 

The “tan” 109 Internal Change Agents create the demand for change and execute strategies to minimize resistance critical to innovative and operational success. 

And, finally,  those in “blue”, the last of the Systematic-Professionals,  115 Professional Practitioners may enjoy mastering  a new niche as part entrepreneur and part professional services delivery person. They’re needed to apply proprietary best practices and knowledge gleaned from the growing “intraprenerial proof of concepts” while measuring results the rest of the organization can more easily digest and trust.

“Wait a minute,” you may say. 

According to the Organization Type model the “Red” Paradoxy-Morons and “Tan” Sustaining-Associates” represent polar opposites in just the same way that “Green” Emerging-Entrepreneurs and “Blue” Systematic-Professionals do.

The first shows Disruptive Innovation at the extreme opposite corner from the Sustained Improvement extreme.  The same is true for the diagonal running from   Emerging Knowledge to Embedded Knowledge. 

Of course you are right. 

When it comes to identifying worse fit kinds of organizations.  Because those end points usually lie along the path of highest resistance.

Usually those combinations represent polar opposites dedicated to the highest degrees of disruptive innovation, independence, speed, embedded knowledge, improvement, affiliation and mastery. 

But, if you look closely the four Reinvention Talent Profiles do not embody the highest degree, but rather only medium degrees:

    • 104 R&D Experimenters — Medium degrees of disruptive innovation, independence and speed.
    • 106 Operational Accelerants — Medium degrees of new knowledge, affiliation and speed.
    • 109 Internal Change Agents — Medium degrees of improvement, affiliation and mastery
    • 115 Professional Practitioners — Medium degrees of embedded knowledge, improvement and mastery.

Once a Chief Reinvention Officer builds the team allowing for differences to surface during the storming phase and they begin to learn from each other more collaboratively they become a new model for how a Reinvented organization can be run.

Evidence

“5”  Steve Zahn, 51: “Virtue is best delivered with humility, talent with vulnerability, might with mercy. The cosmic packaging doesn’t always team the right qualities together so you’ll do some intentional pairing.” Scorpio

A Reinvention team doesn’t mesh well especially in the forming stage.  You have to allow members from opposite organization types to argue, become frustrated with each other until differences bring out better understanding.  

Random ones that make me want change my sign.

“4”  Steve McQueen (1930 – 1980): “The general public may not be your best audience. Niche down. Once you aim your talent where people are likely to be responsive, you’ll find many to play along.”  Aries 

Depend on the internal change agents to help identify those like-minded people attracted to new niche, but critical paths.

“4”  Steve Howey, 42: “Mistakes will be made. The way of progress is to admit to them, deal with the problem, learn from the sequence and either build on that or move along to the next thing.” Cancer

You have to allow for the messy, mistake filled beginnings before normalization takes hold and sets the stage for high performance. 

“5”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “To keep from falling behind, look ahead. Figure out what you might need up there. Grab it and keep walking. Soon, you’ll be looking back and offering advice to the people who stand where you are now.” Leo

The task leads you into first time adventures where the outcome is uncertain filled with highly resistant coworkers.  At first they’ll line up against you until they notice the positive changes they can begin to trust.

Steve Aoki, 41: “Boats that beat against the current may expend great effort only to be borne back. Distance will only be achieved in accordance with the wind and tides.” Sagittarius

You have to expect highly resistant going in the beginning.  Look for those early adaptors who may provide budget and influence necessary to turn the tide your way.

Steve Jobs, (1955 – 2011): “Worry helps no one, least of all you. Think about how you want things to go, and then prepare for that. Direct your positive thoughts and energy to the situation and all will be well.” Pisces

It’s always uphill.  But with the right kind of core foundational story, an inclusive vision and a mission others can swallow you’ll find more people who can lend a hand.

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4733 to 4807.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

 

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S2 E104 — Worst Monday Ever. Very, Very Grim …

Given our steep decline, “rounding out” also meant leading during restructuring, and hopefully addressing serious morale issues while injecting more entrepreneurial thinking.

“5”  Steve Kerr, 54: “Don’t wait for praise. They seldom say what you want or need to hear. They only see the public result of what you’re doing, but you’re also on a private journey that requires internal reinforcement you’ll have to provide yourself.” Libra

Hi and welcome to Thursday’s Episode 104 in Season 2 of  “My Pandemic Year Natural Experiment” on this 28th day of August in the summer of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E103 — Confronting Fear, Uncertainty, Doubt, Resistance and Unrelenting Stress ; S2 E102 — Caught by Surprise in a Major Gut-Wrenching Decline; S2 E101 — The Story of Strange Bedfellows Saving the Day;

Related from Season One, the Normal Year

S1 E104 — How Yesterday’s Success Triggers Tomorrow’s Failure; S1 E103 — Innies and Outies and Other Potential Catastrophes; S1 E102 — Why Is It Always Hidden in the Fine Print?; S1 E101 — From Saint to Soul Mate and Trusted Friend

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.

In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity and Decline stages.  But, each with the emphasis on how a specific stage provides another better fit opportunity for one or more of 16 Talent Profiles, yours included.

We described two mini case studies of what it was like working behind the scenes at a mature companies in a financial, in a consumer industries and in another century-old university system — Part One and Two. 

22. Internal Consultant MD&T 

Part Three

We now shift to a fourth example of a century-old mature organization, a multinational engineering and construction company, but this time caught by surprise which led to a major decline in Part One. Thrown into chaos for several years we turn to “experiments”to avoid cannibalizing survivors in Part Two.

Southern California Division to Corporate Tower

Paul, my boss, who fast-tracked to the corporate tower approached me to join him on  the 10th floor where Fluor Engineers, Inc were headquartered in a world-wide research, staff, technology and human systems consulting role. 

Basically, reshuffled divisions would send high potential managers into the developmental pipeline. One of my jobs was to select a university executive program customized to strengths and weaknesses of each — what we called “rounding out.”

Consequences of Not Mastering Growth Crises

Image Credit: Stephen G. Howard  Copyright 2020

Given our steep decline, “rounding out” also meant leading during restructuring, and hopefully addressing serious morale issues while injecting more entrepreneurial thinking.

180-Degree Shift in Key Success Factors by Growth Stage

Growth Stage Key Success Factor Leading to a Crisis New Success Key
Start Up Loosen Leadership Tighten
Emerging Tighten Functional Loosen
Rapid Loosen Autonomy Tighten
Sustained Tighten Repetition Loosen
Maturity Loosen Control Tighten
Decline Tighten Red Tape Loosen

Image Credit: Stephen G. Howard  Copyright 2020

He outlined my consultative role as applying what was learned about the people factors in our study of the implementation of technology pilot, to a new, farther reaching implementation of “3-D” design CAD package in London, Houston, SCD and at Fluor Daniel

Some of the speculation was that in order to compete, Fluor Management has decided to favor “capital-heavy,” instead of “manpower-heavy”. That year alone there was a $14 million budget earmarked for a pilot implementation.

What’s Life Like at the Corporate Headquarters as an Internal Consultant?  

I had “made it to the top”, that is I jumped from a corner cubicle on the concourse in the basement of the Southern California Division to the top of the corporate tower.

My office on the top floor has light tan carpeting, a dark brown mahogany door with matching desk, bookshelves and a round wooden waste basket.  It turned out to be short-lived, but not for the reasons I feared — taking a corporate job which seemed highly risky when every Friday new pink slips delivered doom.

To get to the 10th floor you need a special plastic badge to gain access to the mirrored elevator.  Without it you have to disembark on the 9th floor.  Two imposing dark brown mahogany doors seal off the elevator lobby from the 9th floor reception area on one side and a hallway of light tan carpet and closed wood doors. 

A camera aids the receptionist screening your arrival.  Usually the door clicks automatically and opens to a expansive “living room” style waiting rooms complete with couches, easy chairs, end tables, antiques and oil paintings, Asian screens and expensive pottery pieces.

On the 10th floor you just couldn’t beat the view from two offices down from the President FEI, the Vice President of Human Resources and the son of the previous CEO.  

I gratefully used their secretaries for correspondence and reports on the following projects:  

    • A survey of ergonomic research for Fluor Australia
    • A matrix of advanced management programs for executives for the Houston division, Fluor Nedetherlands, Telecommunications and the Southern California Divisions
    • A HRD role on the implementation of design graphics technology slated for FEI worldwide, launching is SCD, Daniel in Greenville, South Carolina and London
    • A summary of quarterly people development board meetings held in Houston, Ocean Services, Fluor Canada, Northern California Division, Fluor Power in Chicago, Advanced Technology Division in Irvine, Fluor Nederlands, London, Australia, Germany, South Africa and Fluor Arabia.

And, for example, I phoned Harvard, Stanford and the University of Pittsburg to confirm with the admissions staffs enrollment of 6 top key executive-potential managers into their 6-9 week programs.

Initially my assignment had been to work with IT software experts to automate FEI high-potential candidates.

By now the company had become a mature culture which had attracted three out of four talent profiles associated with Systematic-Professional Organizations.

Four Talent Profiles Attracted to Systematic-Professional Organizations

Image Credit: Stephen G. Howard  Copyright 2020

To efficiently manage complex systems 114 Brand-as-Experts and 116 Institutional Traditionalists make terrific additions.

Peak Growth Leveling Off in the Maturity Stage

Image Credit: Stephen G. Howard  Copyright 2020

They all favored the higher degrees of independence that came with engineering, project management, and staff assignments. 

Image Credit: Stephen G. Howard  Copyright 2020

Many viewed themselves as highly skilled professionals, which they were, because it took advanced, specialized degrees to qualify for their professions.

They also took jobs at Fluor, because they worked at their own, slower, more methodical pace.  In “normal” times that was a strength. 

In abnormal times their strengths turned into resistance.  They weren’t the ones, they felt,  who caused the restructuring, so any threat to their status quo wasn’t their fault and meant their delay in “coming onboard” made it too late to change quickly.   They become victim to their own Red-Tape Crisis.

Falling From Maturity into Decline

Image Credit: Stephen G. Howard  Copyright 2020

The last place you’d normally find talent profiles from the “red” Paradoxy-Moron Organizational Type would be in a Maturity Growth stage.  They “peel off” when an organization at the Start Up stage “crosses the chasm” into the first of three growth stages, Emerging Growth.  

Four Talent Profiles Attracted to Paradoxy-Moron Organizations

Image Credit: Stephen G. Howard  Copyright 2020

They don’t appear again, until in this Decline stage and once more in the next stage, Reinvention.

In short, reversing the risk adverse, red tape-poisoned culture requires outside intervention with a newer perspective while the company restructures, downsizes and outsources costly internal operations.

The outside partnership blends combinations of high degrees of independence with medium degrees of disruptive innovation, speed, embedded knowledge, improvement and mastery.

Image Credit: Stephen G. Howard  Copyright 2020

The 113 Idea Packagers work well in settings that require outside-the-system perspective when information filtering contributes to decline. They provide the conceptual framework by which manuals, organizational procedures, and even work assignments are translated and put into action. 

They also tend to be impatient with the bureaucracy, rigid hierarchies, and politics prevalent in many professions, preferring to work informally with others as equals. But, 113 Idea Packagers use cleverness and independent thinking to problem-solve and reinvent, and in an easygoing, unassuming manner prod organizational change and improvement towards restructuring, downsizing, outsourcing and other relevant solutions to the red tape crisis.

Why a partnership with talent from a Paradoxy-Moron culture?

While 102 Thought Leaders share a high degree of independence with 113 Idea Packagers they’re attracted to medium degrees of speed and disruptive innovation.  If the slow moving, status quo-loving cruise ship falls into desperate straights the captain needs new strategic steering and a new sense of urgency to keep from running aground. 

Lessons Learned

I learned on the job — how to improve quality, introduce new technology, teach and facilitate sales teams (I know, right) and at corporate headquarters send high potential managers in the developmental pipeline to university executive programs for rounding out.  

I learned large-scale organizations resist change like an immune system does. That helped me developed and refined my skill and talent to package new ideas — newer ways of doing things better — than what was the tried and true, especially during a decline when hundreds of employees receive their pink slips on Fridays.  

In bad times you need to offer employees outplacement on their way out and continuous improvement so survivors can feel productive and hopeful. 

In good times you need to build a climate for innovation and solicit ideas for growth. We just wanted to identify when our employers and clients should pivot between the two. 

Grim for Survivors

You play if this, then that scenarios.  If lots of companies relocate in or out of a geographical area then what does that mean to employees already working there?  Will there be enough talented people in the labor pool, or do they have to be trained to master jobs created?

So one of the other dark humor jokes we used to amuse ourselves was, “Will the last ones left turn off the lights and lock up?”  And, then one Monday morning a department’s survivors returned to find their boss had hung himself in the middle of the cubicles from the ceiling.

That took the wind out of everyone’s sails. Worst Monday ever. Very, very grim.

Inplacement

It took a while, but Tom and I always wanted to apply some of the techniques to managing your career and our success with outplacement had made “inplacement” for career development an easier sell. I learned some valuable lessons at Fluor over the 5 or 6 years I worked there as a management trainer and internal consultant.

Rightsizing

We named it “Rightsizing”. Usually we didn’t make the call. And we could be blindsided. So we just assumed the worst and  anticipated a major shift to give us enough lead time to minimize needless resistance or sabotage.

Anytime you try to maneuver a mature organization away from what had worked so well for so long the entrenched management resists the opposite set of key success factors like your immune system repels diseases.

It takes skill and talent to package new ideas — newer ways of doing things better — than the tried and true, especially during a decline when hundreds of employees receive their pink slips on alternative Fridays like clock work.

Taking My Own Advice – Plans A, B, and Maybe C

When your work for big companies throughout your career you need projects that make you valuable in booming markets and down markets.  Otherwise, we used to joke companies would begin to cannibalize their “human resources just when they needed them to step up.”

I could see the writing on the wall. “Plan B” was to assist Paul in positioning Human Resources in a different, more “developmental role” at Fluor Engineers, Inc. while my networking efforts led to a new job offer, which I took according to my “Plan A”.

Summary

Where can you find the best fit?

Consider the type of Organization defined by the intersections of dimensions that define their talent cultures and business models

16 Talent Profiles by Organization Type

Image Credit: Stephen G. Howard  Copyright 2020

And if you feel you run out of options, next consider the demands of the next stage of your organization’s stage of growth.

Finding Better Fits for 12 of 16 Talent Profiles by Stage

Talent Profile Growth Stage Organization Type
101 Breakpoint Inventors Start Up Paradoxy-Morons
103 Commercial Innovators Start Up Paradoxy-Morons
105 Marketing Athletes Start Up Emerging-Entrepreneurs
107 Resilient Product Teams Emerging Growth Emerging-Entrepreneurs
108 Core Business Group Emerging Growth Emerging-Entrepreneurs
111 Agile Tiger Teams Rapid Growth Sustaining-Associates
112 Loyal Survivalists Rapid Growth Sustaining-Associates
110 Analytical Specialists Sustained Growth Sustaining-Associates
114 Brand-as-Experts Maturity Systematic-Professionals
116 Institutional Traditionalists Maturity Systematic-Professionals
113 Idea Packagers Decline Systematic-Professionals
102 Thought Leaders Decline Paradoxy-Morons

Image Credit: Stephen G. Howard  Copyright 2020

So far we’ve covered each stage beginning with Start-Up to Decline.  But we have one more to include, Reinvention.  So stay tuned.

Evidence

“3”  Steve Zahn, 51: “It is only natural to want to be under someone’s skin the way they are under yours. Does it comfort you to know that perfect balance and mutuality is not the norm in love? Someone always gives more.” Scorpio

No, it doesn’t comfort me, and probably even less so for the love of my life, the beautiful and talented Emma the Baroness! 

Random ones that make me want change my sign.

“3”  Steve Howey, 42: “There’s a type of pain that lets up at the exact same time that the job is finished — sweet relief. This won’t deter you from taking the same task on. The more times you do, the easier it gets.” Cancer

If we repurpose this TauBit of Wisdom to a physical realm and exercising it holds more meaning and relevance.  Oh, and learning a new habit to overcome procrastination.  But not as much for today.

“4”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “Right and wrong are obvious. Most of life falls into narrower categories. Address the gray areas with different barometers: kind/unkind, effective/ineffective, energizing/draining, etc.” Leo

Hmm.  This may be a reach.  I’ve zigzagged between passion projects.  This one is more work related, but by misreading narrower for narrator, I might turn this into a saying with more relevance for my memoir.

“3” Steve Greene, 34; Steve Guttenberg, 61: “You’ll ponder the underlying meanings and connected personal truths. A little goes a long way with this so don’t wallow in the depths. Soon your brain craves either action, comfort or rest.” Virgo

Sure, anybody’s brain craves action, comfort or rest.  How relevant is that for me today?

“5”  Steve Kerr, 54: “Don’t wait for praise. They seldom say what you want or need to hear. They only see the public result of what you’re doing, but you’re also on a private journey that requires internal reinforcement you’ll have to provide yourself.” Libra

So does this TauBit of Wisdom apply to my simultaneous experience with my crowdfunding platform, Patreon, and this blog? 

“4”  Steve Aoki, 41: “No one gets to be all one thing today. Introverts will have to do extraverted things and vice versa. Agreeable people will have to have the guts to disagree. Disagreeable people must learn to acquiesce.” Sagittarius

And, all of this happens out of public view in our home or behind a mask!

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4733 to 4807.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

Posted on

S4 E38 — Billy and Buckey Blow My Brain in Whiskey Row’s Palace

He was a sheriff, newspaper editor, miner, politician,Georgist, gambler and lawyer, mainly in Arizona. His nickname came from his tendency to “buck the tiger” (play contrary to the odds) at faro or other card games. He later became a captain in Theodore Roosevelt’s Rough Riders, and died in battle.

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trips

Knowledge ATMs 

A peak behind the scenes of self-publishing, crowdfunding, and working for yourself

Table of Contents

Hi and welcome to Thursday’s 38th Episode in Season 4 of  “Our Disruptively Resilient Year” on this 12th day of May in the spring of 2022.

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll

    • @KnowLabs suite of 36 digital magazines, according to my analytics, grew from 12880 this week to 12943 organically grown followers.
    • Orange County Beach Towns 220 viewers stopped by the week before.

Foresight

Quality-of-Life

Context

As we strolled around, waiting for the cycling race to slow down so we could safely cross Whiskey Row without altering the race results, I wondered who that statue represented — somebody like Wyatt Earp? 

Image Credit: https://www.visitarizona.com/

It would makes sense, because Prescott tourism definitely played up the Old West Themes.

“No,” Jay said as we entered the dark wood old west bordello and saloon-themed restaurant “he’s a Rough Rider named Buckey somebody who was a mayor.“ 

Turns out a little later on Wikipedia I discovered  Bucky O’Neill was a man of his time like Wyatt Earp — a Permanently Temporary.

He was a sheriff, newspaper editor, miner, politician, Geologist, gambler and lawyer, mainly in Arizona. His nickname came from his tendency to “buck the tiger” (play contrary to the odds) at faro or other card games. He later became a captain in Theodore Roosevelt’s Rough Riders, and died in battle.

But, a Georgist, WTF? Not a typo? I never heard of that and it can’t be a version of his name like Esquire, right? 

Single tax movement, is an economic ideology holding that, although people should own the value they produce themselves, the economic rent derived from land—including from all natural resources, the commons, and urban locations—should belong equally to all members of society.

He believed in what today’s Representative to Congress from his district, Paul Gosar, would openly consider as socialism.

But, I couldn’t contain myself once my eyes grew accustomed to the dark interior having passed the famous western bar — brown wood walls with dark wood trim — and pictures and paintings and drawing on every wall. I browsed one wall after another.

After we ordered some appetizers to share and I took pull on a long neck bottle of Corona I excused myself to visit more history on both sides of the hallway to the lavatory.  Once in the head standing at the urinal I couldn’t help but laugh.  

Image Credit: WikiCommons

Not everyone remembers William Boyd aka Hopalong Cassidy a stable of cowboy westerns filmed around WWII and later shown on television in the ‘50s, but there he was with his white hair in black hat and black shirt and pants looking down at me in what seemed like a 4-foot poster astride his trademark white horse.

“Anybody remember the name of Hopalong Cassidy’s horse,” I teased Jay, Elle and Emma.  Jay had it on the tip of his tongue.  I then said, “Champion and I’m pretty sure I peed on his feet.”  They laughed and Jay announced he wanted to see for himself. 

Anyone driving towards Mammoth Mountain for a ski holiday slows down to 35 mph while passing through three small towns before accelerating back to 70 on Hwy 395.  

Is it Independence?  Or Lone Pine? I should look it up, right?

Image Credit: Stephen G. Howard Copyright 2022

Each time we pass we tell ourselves we should stop one time and explore the museum dedicated to all those western movies filmed in the Alabama Hills, including those staring William Boyd.

As Betsy, our dyed blonde server sauntered over in her corseted costume with a knife in a sheath fastened over the small of her back, you know like you’d expect for sex workers here at the faux brothel upstairs, I noticed a little history on the menu.

The Palace is the oldest frontier saloon in Arizona, and the most well-known and historic restaurant and bar in the state.  Past patrons include Wyatt Earp, Virgil Earp, Doc Holliday and Big Nose Kate. Virgil was Prescott’s Town Constable.  Originally built in 1877, The Palace was destroyed in the Whiskey Row fire in 1900.  Patrons moved the bar and lower back bar across the street and drank and watched Whiskey Row burn to the ground.  It was rebuilt in 1901.  Today, The Palace maintains its history, grandeur and old west atmosphere, is a favorite for locals, and attracts visitors from all over the world.

Image Credit: Stephen G. Howard Copyright 2022

Sitting at our round wood table I glanced at the wall almost directly behind Jay’s shoulder.  A glass display of mining tools used back in the day caught my eye. 

But immediately to the left of the display I saw a small brown framed black and white picture with a brass black below the photo, 

 

“Yavapai County, Burro Man Circa 1890s.”

Two seemingly unrelated factoids tumbled in my mind and came together like a conspiracy theory.  

Could it be?

In the photo a gold seeker in a broad-brimmed hat kneels next to a small makeshift wooden sifting structure.  To his right you can see two pails and a home made scooper — a short wooden handle attached somehow to a metal can.

I vaguely recall pieces of a family story about someone my father’s aunts wrote about in a newsletter which told the story of our extended family ancestors.

Image Credit: WikiCommons

And something I discovered about O’Neill.

O’Neill arrived in Prescott in the spring of 1882. There he rapidly progressed in his journalistic career. Starting as a court reporter, he soon founded his own newspaper, Hoof and Horn, a paper for the livestock industry. He became the editor of the Arizona Miner weekly newspaper in 1884 to February 1885.

That’s it.  Uncle Billy ended up in two Prescott articles and with a little research I discovered one story appeared in the Arizona Miner.  Is it possible Bucky interviewed Billy?

Roughly five years apart Uncle Billy made both the Arizona Miner and the Prescott Enterprise.  Seems as though my great, great uncle’s letter got published in the Prescott Enterprise in 1871.

In the summer of 2005 here’s what I wrote about him in, Uncle Billy, the Earl of Dunraven, Pearl Street & Emaciated Mountain Goats” 

He wrote it to the Honorable S.C. Miller telling him he is living in Castle Rock in Douglas County, Colorado. Uncle Billy wandered from Osage County, Missouri sometime after the 1850 census listed him – as it had Confederate War casualty Nathan – my great, great grandfather.

That got me thinking about Samuel Clemons who began his writing career by sending letters to newspapers signing them “Mark Twain”.  Like Mark Twain, he was drawn to the West to find his fortune working mining claims. 

Twain roamed California and Nevada, while Billy mined his 400 feet lode on Lynx Creek in what is today a quaint vacation spot near Prescott, Arizona – north of Phoenix and south of Flagstaff.

Did he strike it rich? 

Like almost everybody else, he made and lost a fortune in the Gilpin County gold leads. 

In an 1871 report on mining, he’s described as “… a fine specimen of a Western Pioneer, one of the men who have always kept in advance of railroads, and who doesn’t feel well unless separated from civilization by hundreds of miles of Indian country.”

Indian country before trains, huh?

Continuing in the 1871 Arizona Miner interview he describes an incident while going from Prescott to Walker’s Camp, at the head of Lynx Creek. 

Near Yellow Jacket Gulch, he sees a huge fire and rising smoke. He says parties recently from Skull and Kirkland valleys “report Indians aplenty down that way. They are around, sure, and there is no telling when or where they will strike the first blow.”

Image Credit: Stephen G. Howard Copyright 2022

So, I’m not saying that photo on the wall next to the glass display is Uncle Billy, but I do know we passed through Skull and Kirkland valleys on the way to Jay and Elle’s Prescott home.

And, the timing is off by a decade or more for Bucky O’Neill to have interviewed Billy, like it sometimes is when you do any ancestry research.  

In letters he wrote back home to Missouri he describes the struggle between guarding against Indian attacks, robbers and the long distance he has to travel for supplies. 

Before Bucky sauntered into Prescott, I’m fairly certain Billy had pulled up stakes already.

Forced to move on due to bad luck, he tries his hand mining in the Black Hills and tries settling for a short time in Castle Rock, before finally returning to his family farm in Missouri.

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

“5”  Steve Winwood, 71; Stevie Wonder, 69; Stephen Colbert, 56: “Everyone is not on the same page. Some around you are not even in the same book. For this story to go right you must establish common ground and build from there.” Taurus

We concluded the three-year examination of how bits of wisdom changed — during the “normal” pre-pandemic year compared to the pandemic year, and more recently to the paradoxically normal year. 

Season Four continues now within domestic and global chaos.

Previously in Season Four, The Disruptively Resilient Year

S4 E37 — Racing a Little Wobbly on Whiskey Row; S4 E36 — Big Rigs, Skull Valley and Yarnell Hotshots ; S4 E35 — Prescott Pitstop Knocks Me Off Balance

Related from Season Three, the Paradoxically Normal Year

S3 E38 — Sliding on a Super Slippery Slope to 2nd or 3rd Cousins; S3 E37 — Tell Me More Lies I Can Believe In; S3 E36 — Placebo, Meaningful Coincidence or Just Feeling Lucky; S3 E35 — This Ain’t No Zemblanity

Related from Season Two, the Pandemic Year

S2 E38 — What Should You Do If You Stumble Across Loaded Information?; S2 E37 — How Deep is the Chasm? What Do We Do?; S2 E36 — Turning Lemons into Margaritas; S2 E35 — Was this Pandemic Year a 1-Off or New Way of Life?

Related from Season One, the Normal Year

S1 E38 — Day 38 of My 1-Year Experiment; S1 E37 — Day 37 of My 1-Year Experiment; S1 E36 — Day 36 of My 1-Year Experiment; S1 E35 — Day 35 of My 1-Year Experiment;

Evidence

Random ones that make me want change my sign.

Today’s Holiday Birthday: 

Your victories will be satisfying and numerous. Through the next 10 weeks you work unwaveringly, with unshakeable focus and resilient intelligence. A complicated relationship irons out. As a result of your efforts to broaden your intellectual horizons, your earning potential will increase.

Ten weeks you say?  That’s ending sometime after the middle or the end of July, but I shouldn’t get my hopes up because this is probably your birthday and not mine.

“5”  Steve Winwood, 71; Stevie Wonder, 69; Stephen Colbert, 56: “Everyone is not on the same page. Some around you are not even in the same book. For this story to go right you must establish common ground and build from there.” Taurus

Well, so far so good.  Elle and Jay have been long-time friends even having traveled to Italy for our anniversary vacation.  But, in terms of politics I don’t hold out any hope that we’d be in the same chapter.  Common ground, yeah that’s the ticket.  Fingers crossed. 

“3”  Steve Greene, 34; Steve Guttenberg, 61; Stephen King, 72: “You may decide to do things differently from how your predecessors did because new tools are available. Experimentation takes time and the risk doesn’t always pay off, but you’d be remiss not to try. The future is for the brave!” Virgo

So my predecessors wrote long-hand letters, but my mother typed all of hers and posted them by mail.  She included clipped articles from her newspapers or magazine subscriptions.  Me?  I didn’t want all the clutter from paper and files, so I always looked for digital alternatives.  But, even now I feel I can’t keep up.

“4”  Steve Kerr, 54: “As for the one who doesn’t understand what you’re doing… it could be a perceptual limitation of theirs, but it could also be that you’ve yet to effectively impart the vision. How can you explain it differently?” Libra

So true, I’m in the weeds on most of my passion projects.  And, because I’m one of those endangered introverts, at least by percentage of similar temperaments, I get how most (95 to 97%) won’t understand what I’m doing until I can simplify and simplify some more.  Am I getting closer?

“5”  Steve Jobs, (1955 – 2011): “Here’s an argument for keeping it simple: If the issue at hand grows more complex, and the stakes are raised too, the analysis of choices will consume more energy, which may lead to decision fatigue and delays.” Pisces

WTF have you been eavesdropping?  I couldn’t put it any better than that.  Nailed it!

Long-Form

    • “Here, Right Matters: An American Story” by Alexander Vindman. “We’d long been confused by the president’s policy of accommodation and appeasement of Russia, the United States’ most pressing major adversary. Russia’s president Vladimir Putin invaded Ukraine, seizing the Crimean Peninsula, attacking its industrial heartland, the Donbass, from the capital, Kyiv. By 2019, little had changed, Russian military and security forces and their proxy separatists continued to occupy the Donbass. The biggest change was to Ukraine’s importance as a bulwark against Russian aggression weeks earlier, the White House had abruptly put a hold on nearly four hundred million dollars.” 
    • David Enrich begins his book with a suicide in “Deutsche Bank Dark Towers: Deutsche Bank, Donald Trump, and an Epic Trail of Destruction” and then meticulously details the bank’s Russian money laundering operations. Deutsche’s Russian business surged after revenues had fallen 50% due to the 2008 financial crisis. Putin’s Russia, poured in to Deutsche from deals it did with VTB Bank, linked to the Kremlin’s intelligence apparatus. Deutsche positioned itself as a crucial cog in “The Laundromat” by doing what couldn’t be done — processing cross-border transactions for banks that were too small  and didn’t have offices outside their home countries.
    • “Unthinkable: Trauma, Truth, and the Trials of American Democracy” by Jamie Raskin recalls one tragedy no parent should endure — the suicide of his son — and then a second tragedy at almost the same time — the insurrection on January 6th 2021, that terrified he and his congressional peers who were tasked by the Constitution to routinely oversee the orderly transfer of power from one former president to the duly elected new President. 
    • “A Warning” by Anonymous (Miles Taylor) written prior to the January 6th Insurrection as an insider’s account documenting how frequently the former President’s behavior and rage without any “guard rails” showed just how far he would go to win the next election at any cost while spinning lies and misinformation on top of each other.  
    • “Peril” by Bob Woodward and Robert Costa provides anecdotes, stories and inside reporting documenting the controversial last days of Donald Trump’s presidency, as well as the presidential transition and early presidency of Joe Biden. 
    • “Devil’s Bargain: Steve Bannon, Donald Trump, and the Nationalist Uprising,” by Joshua Green tracks the money behind the scenes leading up to the 2016 presidential election and the growing influence of Steve Bannon’s network of extreme nationalists.

Image Credit: Wikimedia Commons

Inspired by Holiday Mathis – Creators Syndicate

Posted on

S3 E46 — Twisting Meaning to Fit Is Still a Misdemeanor in My Book

I started down this path a week ago on Friday when I felt lost. What I did next didn’t fill me with pride. 

“5”  Steve McQueen (1930 – 1980): “Take a step back and remember why you wanted to do a thing in the first place. Much has happened since; your purpose has evolved to fit the circumstances. But that initial kernel of intention is still the heart of this venture.

Hi and welcome to Saturday’s Episode 46 in Season 3 of  “My Paradoxically Normal Year” on this 15th day of May in the spring of 2021 — which is a three-year examination of how bits of wisdom changed during the “normal” pre-pandemic year and then in the pandemic year, and now months after.

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Previously from Season Three, the Paradoxically Normal Year

S3 E44 — Make It Rhyme To Work Each Time; S3 E43 — Add a Little Foresight to My Misdemeanor Tab; S3 E42 — Greta, Juliette and the Partridge Family at Trestles

Related from Season Two, The Pandemic Year

S2 E45 — Wildcard What Ifs and Doobie Bros Bias; S2 E44 — Celebrating Emma the Baroness Tribal Quarantine Style; S2 E43 — See What You’ve Been Missing …; S2 E42 — It Was Short and Sweet, but Heart-Felt

Related from Season One, The Normal Year

S1 E45 — Day 45 of My 1-Year Experiment; S1 E44 — Google Me Some Chopped Liver; S1 E43 — Desperation on Such a Summer’s Day; S1 E42 — Love on the Run

Context

I stole Steve Kerr’s TauBit of Wisdom:

“Projects have a beginning, middle and an end, though that is not the best order of approach. Begin with the end in mind. If you don’t have an end in mind yet, assist someone who does and you’ll learn a lot.” 

Thanks to Coach Kerr and the Los Angeles Lakers living legend, Kareem Abdul-Jabaar I’ve been reworking the 1-Year Natural Experiment Report.

Intelligent imagination is vital to this sort of deduction! However improbable a hypothesis, it cannot be discarded. 

“Mycroft and Sherlock” by Kareem Abdul-Jabbar

Introduction

  • Definitions
  • What Does Tau Mean?
  • Life as an Art Form
  • Life as a Natural Experiment

Chain of Events Leading to the 1-year Experiment

  • Two Fortune Cookies and Dove Dark Chocolates
  • Here’s the Pitch for Bringing More Steves into the World
  • Steve is on an Endangered List
  • Top 10 Steves Organized by Horoscope = 120!

Three Phases

  • Finding Aphorisms Worth Handing Down
  • Priming the Pump for Input from Real Steves
  • Soliciting Wisdom from Steves with Identical Names

Methodology for Phase One

  • Changes along the Way
  • Extension to total 1-Year
  • Day 196 of 1-Year (Pre-Pandemic) overlaps with Day 20 of Pandemic Year

Findings for Phase One

  • Total Possible Horoscopes, Originally 4536 vs. Extension 4548
  • From Representative Sample of Famous Steves
  • Break Down: Practical Projects, Work, Legacy, Dreams and Relationships

Results Relevant to Me

  • Specific to Scorpios
  • From Any of the Remaining 11 Signs

Conclusion

  • Horoscopes
  • Biases
  • Intuition
  • Synchronicity
  • Pattern Recognition
  • Serendipity
  • Do I Feel Lucky?
  • Superstitions
  • Rituals
  • Super Simplification
  • True Believers
  • Filters
  • Selves
  • Heuristics
  • Associative and Lateral Thinking

Appendix:

Holiday TauBits of Wisdom From Representative Sample

  • Steve McQueen
  • Steve Carell, Steve Martin and Steve Wozniak
  • Steve Jobs

Evidence

Random ones that make me want change my sign.

I guess if I had known I would have added our Patron Saint, Steve McQueen to Kerr and Kareem’s inspirations. 

“5”  Steve McQueen (1930 – 1980): “Take a step back and remember why you wanted to do a thing in the first place. Much has happened since; your purpose has evolved to fit the circumstances. But that initial kernel of intention is still the heart of this venture.” Aries

If I twist the meaning of your Holiday Tau slightly Howey, I interpreting your message as confirmation of this whimsey passion project which led to more tangible and practical insights I’m working through in the “Conclusions” section of the report, right?

“4”  Steve Howey, 42: “Whether consciously or unconsciously, you keep placing yourself on the path of self-discovery. The respect and love you gather up is a natural byproduct you’ve earned along the way.” Cancer

Don’t get me wrong Coach Nash, but I’m not feeling the relevance for today.  But thanks anyway.

“2” Steve Nash, 45: “When loved ones want your assistance, your response is automatic. Today’s situation warrants a contemplative pause. Consider that, sometimes, the very best way to help is by not helping.”  Aquarius

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @KnowLabs suite of 36 digital magazines jumps from 8138 to 8193 organically grown followers

Foresight

Quality-of-Life 

Long-Form

    • “Future Shock” by Alvin Toffler, a classic I feel which still holds up. As the pace of change quickens we experience self-doubt, anxiety and fear.  We become tense and tire easily, until we are overwhelmed, face-to-face with a crisis situation. Without a clear grasp of relevant reality or beginning with clearly defined values and priorities, we feel a deepening sense of confusion and uncertainty. Our intellectual bewilderment leads to disorientation at the level of personal values. Decision stress results from acceleration, novelty and diversity conflicts. Acceleration pressures us to make quick decisions. Novelty increases the difficulty and length of time while diversity intensifies the anxiety with an increase in the number of options and the amount of information needed to process.  The result is a slower reaction time.
    • Daniel Kahneman’s, “Thinking Fast and Slow”describes two different ways the brain forms thoughts: “System 1” which is meant as a fictional shorthand — not as a brain system or structure: Fast, automatic, frequent, emotional, stereotypic, unconscious. “System 2”: Slow, effortful, infrequent, logical, calculating, conscious. I’m learning a lot about my energy levels first described from within an introversion frame now, from within differences between System 1 and the harder working, energy depletion System 2.  Self-control, for instance is hard and takes a lot of energy to accomplish.  When I write the concentration requires effort until I can find the “flow.” Implications for True Belief — it’s easy to stay in System 1 vs. critical thinking — System 2.  Set some marketing and working on the business goals — System 2 and then ignore them by following the lateral thinking and associative thinking  which Leo da V invites me to do — System 1.

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trips

Posted on

S2 E103 — Confronting Fear, Uncertainty, Doubt, Resistance and Unrelenting Stress

Attempting so much, so fast to meet the more drastic measures in a shorter time frame while in steep decline, created larger than expected stress levels in a climate of fear, uncertainty and doubt.  Large scale, mature organizations, I learned resist change like an immune system does.

“5” Steve Jobs, (1955 – 2011): “When you can’t be knowledgeable (no one can know all things, and if they could, they’d be insufferable) then be versatile. The ability to adapt and respond is more important than the ability to know and stand correct.” Pisces

Hi and welcome to Thursday’s Episode 103 in Season 2 of  “My Pandemic Year Natural Experiment” on this 27th day of August in the summer of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E102 — Caught by Surprise in a Major Gut-Wrenching Decline; S2 E101 — The Story of Strange Bedfellows Saving the Day; S2 E100 — Live, Love, Work, Play, Invest and Leave a Legacy

Related from Season One, the Normal Year

S1 E103 — Innies and Outies and Other Potential Catastrophes; S1 E102 — Why Is It Always Hidden in the Fine Print?; S1 E101 — From Saint to Soul Mate and Trusted Friend; S1 E100 — Running out of Determination and Grit by the 100th Day

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.

In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity and Decline stages.  But, each with the emphasis on how a specific stage provides another better fit opportunity for one or more of 16 Talent Profiles.

We described two mini case studies of what it was like working behind the scenes at a mature companies in a financial, in a consumer industries and in another century-old university system — Part One and Two. 

Consequences of Not Mastering Growth Crises

Image Credit: Stephen G. Howard  Copyright 2020

We now shift to a fourth example of a century-old mature organization, a multinational engineering and construction company, but this time caught by surprise which led to a major decline. We continue with Part Two describing restructuring initiatives.

22. Internal Consultant MD&T 

Part Two

Matrix Management

This was a matrix organization of large scale construction projects staffed by engineering disciplines which for performance and salary reviews made management administration difficult and complex.  As oil refinery and energy construction orders disappeared in the “income pipeline” minor initial adjustments  turned more drastic as the industry downturn lasted much longer than expected.  

Then Came The Restructuring 

And, then the industry-wide turn down blew into town.  During the downturn doing things the way they had always been done gave way to cutting back — introduction of new project efficiencies, quality improvements, new technologies, expansion of sales and marketing tools and orientation, and outplacement for hundreds of employees receiving their Friday pink slips.

So Much Change = FUD

Attempting so much, so fast to meet the more drastic measures in a shorter time frame while declining created larger than expected stress levels in a climate of fear, uncertainty and doubt.  Large scale organizations, I learned resist change like an immune system does.  

My Colleagues

A crisis threw me and all my colleagues in our internal consulting unit into high alert.   For us trainers the announcement that the entire Supervisors Certificate program had been cancelled caused a group panic.  

But, as it turned out we huddled with our new leader who filled the 30-day leader vacuum and launched a conspiracy.  

We focused on applying lessons learned in consulting engagements.  We partnered with another internal consultant in our group for coaching and advising reluctant formerly high potential leaders into entrepreneurial or cost-cutting projects that would test their meddle.

Sales Training, Situational Leadership, Quality Improvement, OD team building

before the new boss, Dr. Paul assumed the position.  Luckily, his vision for the department was pretty much a reinvention of what it had been years earlier — internal consultants 

New Technology Introduction

From a trial demonstration and research into technology introductions I helped shape the initial drafts of new plant design and 3-D graphics proposal, 

Key components:

    • Management Strategy and Role, 
    • Employee Involvement, 
    • Formal Education Considerations, 
    • Organizational Design, and 
    • Rewards and Incentives, 

Each section generated a different set of problems and challenges to be worked through.  

If the new technology was to have a positive rather than a costly non-productive impact, those issues needed to be addressed.

Distilled from USC and UCI 102 Thought Leaders one major conclusion was it didn’t matter what the specific technology was, the reception of it by the employees could lead to a sabotaging disaster or a career advancing success.  

Sabotage Followed from Shock and Surprise.  

No advanced warnings.  Just execution.  Career advancing ended with execution, but began with widespread organizational planning.  

Out of that naturally flowed the development of requirements.  Not everyone had to be involved, but they needed to receive communications about progress, especially during the planning about implementation and integration strategies.  

Why, who, what, when, where, and how it would impacted those affected.  If you laid the ground work, then and only then do you entertain bids and select the best fit technology solutions.  

And finally, you execute.

Upskilling Sales and Marketing 

Sheila, a Ph.D and 102 Thought Leaders, like our new leader Paul brought a more academic, yet faster paced urgency to new initiatives. 

I partnered with Sheila and Irv in the complex Sales Training Program 

Sales and marketing presentation case studies of wins and losses replaced boom time deals done over country club handshakes We addressed pressures on sales and marketing when the backlog of new major projects dwindled and new proposals met with demand by the huge clients to interview not just the executives, but the technical staff and project administrators as well.  

If each person in group panels contradicted another person’s expert assessment, that multi-million project would be awarded to a competitor. In one actual deal gone south two engineers argued over the company’s “bottom of the barrel” extraction capabilities in front of the client team charged with choosing among competitors.

It didn’t go well!

First came the classroom training emphasizing presentation skills and sales techniques that most engineers cringed at, being Systematic-Professionals, 116 Institutional Traditionalists and 114 Brand-as-Experts as they participated.  But, during the competing teams challenge they appreciated the additional skills required once a real case study had been analyzed, compared to competitor strengths and weaknesses and a sales theme emphasizing our strengths and their weaknesses against the stated and unstated client requirements.

Then each team member presented a portion of the proposal to a team of judges taped for debrief and prizes. One-on-one individual feedback sessions followed.

Quality Improvement Program

As more managers got the cost-cutting imperative message I began facilitating meetings using agendas from one of our canceled classes, which emphasized collaborative problem solving including inviting cross-department participation, brainstorming potential solutions, assessing the best ones, getting buy-in for implementation and scheduling action steps.

In my partnered quality consultant role, I enjoyed working “in the snake pit” with the maverick process engineering department.  One of the major issues to emerge was activating our “unsatisfactory counseling procedures” to help resolve an older opinionated employee who hated working for a newly assigned rookie supervisor.

I advised the quality improvement steering committee set up in the process engineering department.  Sometimes it boiled down to just “giving permission” for them to be creative in their own coordination of their approach to QIP implementation.  Initially the process engineers were the biggest skeptics of the “make certain” and “do it right the first time” slogans injected from a popular canned program bought in from the outside.

They are the Prima Dona department.  On any project they are the ones who design the processes and technology to be engineered.  Many times it is trial and error in the beginning and is by its nature creative

But, they are isolated.  Having only one department meeting someone remembered happening 20 years ago.  Therefore, they didn’t act as a team or have a core identity.  We began low key with setting up informal get togethers to help boost their morale, define themselves and to one to grips with their unique quality issues and dilemmas.

Eventually, they figured out the benefits accruing to them as they participated, especially when after they took off their “training wheels” the tackled the problems and challenges they all wanted fixed “by someone” else.  And they enjoyed it.

Evidence

“4”  Steve Zahn, 51: “Part of you has been making plans without the other part. Get all sides together for a sit-down talk aimed at naming a few common goals. You’re as powerful as you are unified.”Scorpio

During declining restructuring from a position of leadership, you can be a good corporate citizen, but know your best interests may not be what the executives have in mind.  Therefore, plot out a plan A for surviving, but a plan B for when you don’t.

Random ones that make me want change my sign.

“3”  Steve McQueen (1930 – 1980): “Nice isn’t always good, and not nice isn’t always bad. There are many reasons people have for doing what they do and for being in the mood they are in. Stay aware of the bigger picture.”  Aries 

During conditions of fear, uncertainty and doubt (FUD) sometimes a more directive leadership style is required due to the urgency.  

“5” Steve Jobs, (1955 – 2011): “When you can’t be knowledgeable (no one can know all things, and if they could, they’d be insufferable) then be versatile. The ability to adapt and respond is more important than the ability to know and stand correct.” Pisces

Engineers often require a fail-safe perspective because what they design can endanger workers in the field, in the plants and in their offices.  A strength taken too far — deployed over and over again no matter the situation — becomes a weakness.  Analysis-paralysis leads to overthinking at a time when action is required.  And resistance turns to indirect sabotage.

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4733 to 4807.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

Posted on

S2 E102 — Caught by Surprise in a Major Gut-Wrenching Decline

My head began to swim and I felt sick to my stomach when the caller told me the guy who hired me was just fired by him. Now what am I going to do? His words increased the panic and anxiety in my mind.

“5”  Steve Kerr, 54: “You are unique. To whatever extent you can, set up your environment to flow in a way that supports your particular needs, preferences and thinking style.” Libra

Hi and welcome to Sunday’s Episode 102 in Season 2 of  “My Pandemic Year Natural Experiment” on this 23rd day of August in the summer of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E101 — The Story of Strange Bedfellows Saving the Day; S2 E100 — Live, Love, Work, Play, Invest and Leave a Legacy; S2 E99 — Why Pay Over $100,000 When You Don’t Have To?

Related from Season One, the Normal Year

S1 E102 — Why Is It Always Hidden in the Fine Print?; S1 E101 — From Saint to Soul Mate and Trusted Friend; S1 E100 — Running out of Determination and Grit by the 100th Day ; S1 E99 — What’s in a Name? Baby Boy Names?

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.

In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity and Decline stages.  But, each with the emphasis on how a specific stage provides another better fit opportunity for one or more of 16 Talent Profiles.

Consequences of Not Mastering Growth Crises

Image Credit: Stephen G. Howard  Copyright 2020

We described two mini case studies of what it was like working behind the scenes at a mature companies in a financial, in a consumer industries and in another century-old university system — Part One and Two.

We now shift to a fourth example of a century-old mature organization, a multinational engineering and construction company, but this time caught by surprise which led to a major decline and gut-wrenching restructuring.

22. Internal Consultant MD&T 

Part One

What became a multinational engineering and construction firm began in 1890 by three brothers in Oshkosh, Wisconsin as a saw and paper mill. Thirteen years later the  company was renamed Fluor Bros. Construction Co.. It didn’t set up shop in California until 1912 when John split from his brothers, moved to Santa Ana for health reasons and in a classic story began Fluor Corporation out of his garage.

To to be closer to its oil and gas clients, Fluor’s headquarters were moved to Alhambra, in 1940 before moving again to Orange County, California in the 1960s due to concerns about the cost of living and traffic.

New Profession, New Career

I just wanted to trade working with developmentally delayed clients sporting a range of IQs from 10 to 16 to working with very bright employees in an industry with a bright shiny future of high technology.

From the Outside

Can looks be deceiving? A couple of big shiny glass boxes with “turrets” on each corner and another seven or eight stories tall glass tower represented the future to me — working in them would make a year-long career transition well worth it. 

You couldn’t miss them in the corner of partially developed commercial property at the corner of the San Diego Freeway (405) and Michelson Drive.

Getting the position

My ASTD board role was strategic.  Although I worked 75 miles away from Fluor’s new headquarters I created the association’s position referral function.  I reviewed every new training and development position about to be advertised in our newsletter as a service to corporate education and human resources departments.

The president of our volunteer training organization phoned  me with news he  became the Director of the Management Development and Training group at Fluor and needed to hire some professionals.  He asked if I knew anybody who might be interested.

John Brunstetter fell for my transitional skills, knowledgeable pitch and grew to trust me. 

I met with him taking a sick day in the same office where  I had first introduced myself to Mike Blackmore a few years earlier.

Rotations to Higher Positions

Brunstetter had replaced Mike Blackmore, who took on a more senior level position in Human Resources in the Corporate Tower before leaving for another opportunity. 

Managing Change

Looking back now, as a then undiagnosed 113 Idea Packager, I continued to research and develop “my body of knowledge” accumulated in two prior careers, but needed to find a better paying and more challenging new career.  Several times I became disappointed when the reality didn’t match the potential opportunity.

All my research and information interviews pointed me to training and development.  An awful lot of teachers from my generation had already made the transformation out of the classroom full of kids to classrooms full of adults in corporations.

Finally, my luck changed!

First Change

Then the phone rang.  

Some guy named Dutch was on the other end.  I’m pretty sure most if not all of my personal property had been boxed and a little farewell lunch had been scheduled.

My head began to swim and I felt sick to my stomach when the caller told me the guy who hired me was just fired by him.

Now what am I going to do increased the panic and anxiety in my mind.

I had already accepted his offer, gave my two weeks notice and counted down how many days  until I didn’t have to drive 1 hour and 30 minutes down and back each day.

My blood drained out of me as I sunk into a deep depression.

In Shock

His voice sounded like it echoed through some distant tunnel through my phone at work.  Then, I heard him repeat, “Your job is not effected by this.” 

Actually, he must have picked up on the long speechless pause on my end.  He must have said it two or more times to reassure me and confirm he looked forward to meeting me personally on my first day.

Between a rock and hard place

I wasn’t sure.  And, I didn’t know what to expect after the first day.  Fluor like the University of California in Irvine commanded a prestigious reputation in Orange County. And I’d save on gas and wear and tear on our Volvo.  But, who knows what happens after the first few weeks or months?  I desperately wanted to know why he was fired.  And, if that act meant something bad was happening in the not too distant future

Misjudged the Opportunity

Did I misjudge the situation I found myself in at the end of my career transition?  Yes and no.  Tantamount on my mind was a shift from providing services to client populations suffering from brain injury caused low IQs and vocational services to less educated with back and stress issues to employees with advanced education — in this case engineers, mostly civil and structural — generally a mix of 112 Loyal Survivalists, 110 Analytical Specialists, 114 Brand-as-Experts and 116 Institutional Traditionalists.  

But, the shiny glass buildings and corporate tower might have tipped me off if I had known any better.  Was it a high tech company on the inside? 

Imposter Waiting to Be Uncovered

But, Fluor was a big change for me compared to what I had been doing.  It was scary.  I didn’t have the confidence coming into the company since I felt I was impersonating a professional but was really only faking it until I made it.

I had no feel for what was going on.  I just knew we had no leader for 30 days.  But we were a group of internal consultants and classroom trainers.

I absorbed everything I could from the rest of the Management Development & Training staff.

Just a Number

Right off the bat I didn’t like what the HR rep said during the on boarding process about essentially keeping your nose to the grindstone and you’ll do well.

It kind of echoed what Blackmore told me,  “We don’t air our dirty laundry on the clothesline.”

What’s that old saying?  Why are employees like mushrooms?  Employers feed them shit and keep them in the dark.

Internal Consultant 40,000 Employees

For five years I “faked it until I made it” as an internal consultant in the management development and training.

Other than my college and university experience, this was my first taste of working in a large organization — 40,000 employees at its peak with 6,000 in the corporate office.  

Building

The company the old-timers told me everything changed when they had moved from a military-looking, defense contractor set of building from all over Los Angeles into Irvine’s high-tech looking glass-mirroring compound. 

As soon as they did everyone began dressing up into ties and three-piece suits and had to wear photo id badges.  Kinda like when the raw recruits emerged from the barbershop in basic training and couldn’t recognize everyone.

Everything was new.  Every floor looked the same when you exited the elevator, until you noticed subtle color variations in the carpet and wall decorations.

Confidentiality Location

Our office entrance was on the first floor just before everyone took the escalator down a level to the open cafeteria and enclosed, but open aired patio.

Our group’s location may have been intentionally planned so managers and employees could seek confidential meetings for advice in sticky situations without calling too much undue attention.  Like a sign of weakness. Or a signal that someone was waving dirty laundry.

Strong Command and Control Under Glass

They still kept their strong control and command management style while they were able to fit everyone into the glass compound, except one division — the Advanced Technology Division.  Everyone in the high potential poll of future executives, no matter the location, congregated monthly for high level leadership presentations in our building.

One year a helicopter had flown in some well-known, well-healed politicos who made their entrance from the stairwell in the middle of the open aired patio into the normal eating area, except it was late afternoon and this was the supervisors club meeting — and the Secretary of State on this one occasion was addressing us in a barely distinguishable heavy accent as a favor since he had been on retainer to the CEO.  

He pontificated on the world’s global events and by extrapolation which business opportunities Fluor should strategically capitalize on. 

Here’s What I Didn’t Know

In short order big changes were  coming my way after accepting an offer to work for a growing, mature company in the engineering and construction industry with 45,000 employees worldwide and 6,000 in Irvine, mostly in the Southern California Division.

The executive team misread the length of an industry-wide recession which plunged the mature engineering and construction into a prolonged decline. 

In three years Fluor’s backlog went from $16 billion to $4 billion and reported $633 million in losses which triggered years of difficult restructuring.

I felt my new career slip away. Except another consultant and I saw an intrepreneural opportunity to advance what he had been piloting already and to provide services for hundreds and maybe thousands about to get their pink slips. 

Internal Outplacement 

That might have been a coincidence, or an omen, but one of the first major projects we urgently began developing was outplacement.  Luckily, I knew enough from my Univance work to be dangerous and Tom had already been introducing Career Development Planning as a pilot project.  But, the shit was hitting the fan.

It was a hard sell to executives who knew nothing about outplacement.

They wanted to know how many people took advantage?  They were laid off, right?  Wouldn’t they feel like they had the scarlet letter — “L” on their forehead? And wouldn’t people walking the halls notice them with job-finding binders which would negatively effect morale?

Surfaced Their Resistance, Dumbed Down Our Aspirations

So, we convinced top management to allow us to offer a three hour seminar and a binder covering the best overlooked ways to find a new job.  And then follow that up with more in-depth workshops and counseling — all on site.  

That bite sized chunk turned out to be much easier for them to swallow.  And, working everything out comprehensively gave us the advantage of anticipating almost all of the failure points to avoid.

CEO Blunder

The Orange County Register published an interview with Fluor’s CEO who said, primarily for stock market investors, they were getting rid of the deadwood.  

Word got around fast.  Out of 20 or so attendees in the first seminar only one or two didn’t bring a copy of that article with them.  

It felt like the villagers armed with pitch forks storming the Frankenstein laboratory.  I had to throw out the seminar agenda and improvise on the spot.

Our party line was to focus on finding a job now, because the job market wasn’t booming and they’d need every tip, trick and luck they could muster. 

“Then if you still feel the same, sue later.”  I said that last part in a whisper.

After the first 45 minutes of them venting how unfair it was and recommending lawyers who would take their cases, as engineers they pointed out that they didn’t fall asleep at the helm of the ship and didn’t underestimate the duration of the industry downturn.  

All my partner and I could do was to nod, tell them we feel their pain (knowing they would look at us while thinking we were less valuable to the company then they were), and steer them back to “Here’s what you need to know, how to sign up for workshops and one-on-one coaching.”

Which woke me up to life in the fast lane as I processed hundreds through our internally run outplacement programs adding a staff and scheduling one-on-one advisory sessions, while reaching out to human resources recruiters in southern California companies needing talented people.

Evidence

Random ones that make me want change my sign.

“4”  Steve McQueen (1930 – 1980): “Routines are like train tracks; once established, you can chug along to your destination without too much drama. Routines will help you do things that would be very hard otherwise.”  Aries 

And that works both ways, right?  When routines and habits become too entrenched they become so hardened that it’s nearly impossible to choose another track. The insidious thing, is we don’t know what we don’t know.  Good stuff gets screened out as the world flies past our window.

“4”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “If you can’t say a thing succinctly, that only means you’re still trying to work out which part of it is important. The principle holds true in any pursuit. Economy will come with experience.” Leo

Is that why as an introvert  (INTP) I need to let things cool down and spend an ungodly amount of time processing what just happened?

“5”  Steve Kerr, 54: “You are unique. To whatever extent you can, set up your environment to flow in a way that supports your particular needs, preferences and thinking style.” Libra

Hmm.  So you’re saying holed away in my office, away from everyday distractions helps my thinking style?  That would be 113 Idea Packager aka INTP?

“3”  Steve Aoki, 41: “Today, you’ll be doing the typical you thing but on an atypical scale. Working much bigger or much smaller than usual will highlight your talent in such a way as to teach you where your strengths and weaknesses lie.” Sagittarius

Wow, if you say so.  Either this is so profound and I’m so dense, or I’ll have to get back with you at the end of the day.

Holiday Forecast for the Week Ahead:  

An argument can be made that humans, like ants, bees and termites, are eusocial creatures. It follows that, like ants, bees and termites, most individuals do not do well on their own. 

They need the support of the swarm in order to thrive. For this reason, most humans have a visceral reaction to things like noninclusion, shunning and other forms of rejection. 

While rejection may not be physically harmful, it hits at a primal level. For humans, to be ostracized from the group has historically been a fate akin to death and, indeed, would often lead there. 

Without the protection of the tribe, one person in the wild is vulnerable and constantly challenged, so it follows that a fear of rejection is a normal and useful part of socialization. 

Since most people fear and avoid rejection, those who go the opposite way are regarded with admiration. And those who risk rejection often become somewhat immune to the otherwise crippling effects of rejection-fear. More and greater options are open to those who are unafraid to try for them.

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4733 to 4807.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

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