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S2 E108 — Why Our Reinvention Efforts Failed (and Yours Will Too)

What took five years to build fell apart in six months, because we neglected the most important lesson — building a capacity inside your company to continually repeat your reinvention, revitalization and renewal processes.

“5”  Steve Harvey, 62: “When you are sensitive to what drains you and what gives you energy, decisions become easy. You’ll do only what fills you up or what is so important that it’s worth being drained over.” Capricorn

Hi and welcome to Friday’s Episode 108 in Season 2 of  “My Pandemic Year Natural Experiment” on this 4th day of September in the fall of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E107 — Leaving Us Adrift in a Sea of Change;  S2 E106 — How We Brainwashed Curmudgeons; S2 E105 — When Cosmic Leads to Decline, Pair Extremes Intentionally

Related from Season One, the Normal Year

S1 E108 — After So Many Defeats is it Time to Catch a New Trajectory?; S1 E107 — How Do You Rate Your Sense of Curiosity?; S1 E106 — Attempts to Upset 9 of My Life Stages Apple Cart; S1 E105 — Will Fortune Smile on Us Later in the Evening?;

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.  In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity, Decline and now Reinvention stages.  

Reinvention without Decline

Image Credit: Stephen G. Howard  Copyright 2020

We described a mini-case of a major decline,  Part One, Part Two and Part Three. And, before that we profiled two mini case studies about what it was like working behind the scenes at a mature company in a financial, in a consumer industry and two more in another century-old university system — Part One and Two. 

Now we add to both Part One and Part Two with the third Reinvention installment, a behind-the-scenes at nurturing Intrapreneurial Projects.

Reinvention Part Three

23.  Organizational Development – Technology —

Raul joined my team, having transferred from our Texas plant for an IT opportunity which was for the night shift — not what he was told before he moved his family. 

I put together a 5-year plan that called for all of us to become internal consultants instead of performing stand-up training only. Our Organization Development (OD) team became 14, with a budget that went from $60K to $600K thanks to Raul’s efforts.

Cross-Training for Factory of the Future

To satisfy Ed’s Factory of the Future vision, focused product lines required technology (BAMCS) and soft skills training.  We didn’t have the face-to-face facilities available, so ironically I met with the survivors from the declining engineering and construction firm I previously worked for and negotiated leases for our curriculum, but directed by Raul.

Raul successfully applied to the State of California for re-training funds earmarked to prevention layoffs and up-skilling disruptions required for the Factory of the Future transformation.  

We were successful in expanding the initial BAMCS contract to Engineering and Software, for a total of $1.4 million.  So that the World Class cultural change included more than manufacturing: 

    • My team and external brain trust members addressed the accelerating change in high tech environment during merger, restructuring and revitalization. 
    • How to manage careers in a rapidly changing environment, when jobs that exist today hadn’t been even thought of by the formal system two years earlier. 
    • When project  development teams  had to deliver new products in ever increasingly shorter time frames and be able to anticipate the probability of a surprise breakthrough technology development from a competitor and how to respond to it almost routinely.  

From CareerSmarts to Intrapreneurial Start Ups

And what to do with project team members which would hit the wall and disband.

We launched a CareerSmarts program  for individual knowledge workers. It changed the paradigm of getting ahead in the corporate world, through loyalty, seniority, and job security in fixed career paths — to creating your own job by proposing an intrapreneurially opportunity. 

    • By figuring out what the corporation’s customers would value in the future (over the next 3 to 5 years), 
    • Asking how I would have to prepare to match my expertise and passions to their changing expectations, 
    • Identifying what new or improved product or service this would translate into, and
    • Who I would have to persuade in the organization to begin to address it.

Reinventing, Reevaluating Core Competencies and Technology 

The Strategic Safari program focused on the need created for disbanding project teams and emerging leaders to reinvent themselves in a new intrapreneurial direction.  We helped them work through:

    • How to reevaluate their core competencies and technology packages, 
    • How to gauge new product directions, 
    • How to win support and resources for their new initiatives and 
    • Where to get advice,  gain access and needed missing talents in our emerging informal network.  
    • How are you qualified to serve the customer segment that you  have identified?

Disbanding Projects, Core Competencies, New Technologies

My OD core design group included specialists in video, software, educational television, advertising, and telecommunications. The “Transition Tank” prototype had a front end creative adventure, but ultimately was conducted back in work.  Transfer of training was a major design concern. It took twice as long to prototype it, but we did and it was powerful.  

Taking a risk before the prototype was ready, I was asked to address our corporation’s user group.  I described how we were working towards “Taking the Risk out of Implementing New Technologies”.  

Then, after my team earned “Company of the Year” award, I addressed the National Conference for Training and Development, but with a twist.  I mimicked how we used sailboats, the ocean, video, music and other tools successfully to create a breakthrough environment in the presentation itself.

All Good Things Come to an End

But, when, Ed, our senior executive sponsor couldn’t resist the temptations headhunters persistently dangled in front of him, it was over abruptly.  

What took five years to institutionalize fell apart in six months, because we neglected the most important lesson — building a capacity inside your company to continually repeat your reinvention, revitalization and renewal processes. 

It was like we snapped back to a more traditional Mature organization. Single-loop learning occurs as organizations compare their performance to a set of pre-established standards and try to make appropriate adjustments.

Double-loop learning, on the other hand, requires periodic reassessments of the established standards themselves to ensure that they remain relevant. 

Lessons we wished we had learned

The central processes of an organization includes learning, making decisions, and managing relationships with the environment. Each of these is influenced by the leadership, cultural, and structural factors.

Buffering Against Uncertainty:  Momentum, Intertia, Inflexibility

Organizations have a tendency to buffer themselves from their markets in order to operate in as smooth and trouble-free a way as possible. 

They look for customers who value price or quality and steer clear of those who want state-of-the-art equipment. 

We advocated for taking the opposite tack under our executive sponsor. But, our division fell victim having to cope with external uncertainty and inertia in the division.

Second, and more importantly, buffering reduces the occasions for organizational learning and adaptation. So organizations become closed systems that roll forward but rarely change course.

Knowledge Work:  Continuous Learning,  Local Innovation

Reinvention requires a good deal of formal education and the ability to acquire and to apply theoretical and analytical knowledge. To succeed at it:

    • Require a different approach to work and
    • A different mind-set 
    • With a habit of continuous learning and 
    • A belief that Innovation is everywhere; the problem is learning from it  

 Few companies know how to learn from local innovation which goes on at every level of a company when “employees confront problems, deal with unforeseen contingencies, or work their way around breakdowns in normal procedures.”  

Few companies know how to capitalize on local innovation to improve their overall effectiveness.  The benefit of capturing local innovation by studying the innovation at the front lines and developing technologies is to turn being a large company into an advantage rather than a bureaucratic traffic jam.

Evidence

“4”  Steve Zahn, 51: “People use problems as ways to connect with others. Even so, be mindful of what you want to get involved in, as things will not be as simple to solve as they first appear.” Scorpio

It took five years, but I wouldn’t have changed anything except for the loss of our executive sponsor.

Random ones that make me want change my sign.

“3”  Steve Howey, 42: “You’re afraid to commit, and that’s because you don’t know when the commitment is over. Put a button on it. When you give it a timeframe, especially a short one, fear is allayed and talent rises up.” Cancer

Not knowing when the commitment is over seems more relevant to this pandemic more than anything else.

“4”  Steve Aoki, 41: “There’s a ticker tape running through your head. Sometimes, you stop reading it. Possibly, thoughts get so repetitive you tune them out. More likely, they run too fast and better cognition requires slowing down.” Sagittarius

Speed kills, right! The same goes for our internal dialogues.  

“5”  Steve Harvey, 62: “When you are sensitive to what drains you and what gives you energy, decisions become easy. You’ll do only what fills you up or what is so important that it’s worth being drained over.” Capricorn

Boy, is this ever not going to be the case?  Or, is this the lot of an introvert?

“5” Steve Nash, 45: “You want the best for yourself and your loved ones. Bigger is not always better though. Today, it will be the smaller investments that have the best ratio of value to effort.” Aquarius 

At this reinvention part of my career, the risk was very high.  And, no matter what I had to sock my 401K contributions away for some future time.  And, now I’m glad I did.

“4”  Steve Jobs, (1955 – 2011): “Suffering is usually linked to a distortion of thought. Eliminate the distortion and what’s left will be a manageable problem that is far less painful with which to cope.” Pisces

At he end of the day … is when my thought are most distorted.  So, much so that I need to turn off all my devices and exit my office.

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4906 to 4990.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

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S2 E107 — Leaving Us Adrift in a Sea of Change

When things get tough — during a merger — you should do what, go sailing?  You might ask, “Why sailing and why Catalina Island?  Was that like some sort of outdoor adventure boondoggle?  How did you get away with it?”

“5”  Steve Zahn, 51: “Consider making a vision board. The surface verisimilitude of an image makes you feel as though you are within touching distance of your desire. Your brain gets used to this, bridges a gap, shortens the leap to reality.” Scorpio

Hi and welcome to Thursday’s Episode 107 in Season 2 of  “My Pandemic Year Natural Experiment” on this 3rd day of September in the fall of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E106 — How We Brainwashed Curmudgeons; S2 E105 — When Cosmic Leads to Decline, Pair Extremes Intentionally; S2 E104 — Worst Monday Ever. Very, Very Grim …

Related from Season One, the Normal Year

S1 E107 — How Do You Rate Your Sense of Curiosity?; S1 E106 — Attempts to Upset 9 of My Life Stages Apple Cart; S1 E105 — Will Fortune Smile on Us Later in the Evening?; S1 E104 — How Yesterday’s Success Triggers Tomorrow’s Failure

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.

In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity, Decline and now Reinvention stages.  

Reinvention without Decline

Image Credit: Stephen G. Howard  Copyright 2020

We described a mini-case of a major decline,  Part One, Part Two and Part Three. And, before that we profiled two mini case studies about what it was like working behind the scenes at a mature company in a financial, in a consumer industry and two more in another century-old university system — Part One and Two. 

Now we turn add to Part One with the wildcard Part Two behind-the-scenes Reinvention mini-case.

Reinvention Part Two

23.  Organizational Development – Technology —

For a mainframe computer it took almost 24 months to offer the new line when I first joined.  We knocked it down to 18 months, but with enterprise customers their long buying cycles meant our sales people worked and worked and worked to get them to sign on the dotted line.

But then out of the blue word came down that we had entered a quiet period during a merger of two equal sized computer players with some overlapping markets and technologies.

And, it was further delayed due to alleged bribery for government contracts at the other company and the ensuing uncertainty about who would be doing what and what our new identity would be.

Almost immediately all our division employees panicked on the news.  And almost immediately the management team disappeared behind closed doors. 

The vacuum triggered worst case scenarios. And lot’s of questions:

    • How would the merger impact sales? 
    • Will we be handicapped right out of the start gate?
    • What would happen if our hardware, software and manufacturing projects were eliminated?
    • Wasn’t the merger about doubling the size of our marketshare?
    • What would happen to our own, local reinvention efforts?
    • If word leaked out from manufacturing that the next mainframe was as small as your desktop PC, somebody in the customer’s approval process could halt the sale.

In the face of fear and uncertainty and doubt no-one had answers.

Meanwhile, I represented our division interests on the new corporate task force that launched a corporate-wide employee survey and recommended ways of addressing the fear, uncertainty and doubt. 

We tackled the rebranding and communications campaign.

Two formal technology rivals, each with their own operating systems, serving different customers and industries grew from two very different roots. 

From those roots grew two very different cultures which reinforced themselves, until months after the merger.  

Our corporate task force acknowledged those differences, but we began digging until we found the two core foundational stories and creatively began communicating fewer differences and more similarities in an effort to build a new shared value set. 

The company was renamed and branded as the Power of Two (squared).   But, even Steve Jobs couldn’t resist the choice when he quipped, “Little did they know at the time that ‘2’ would be their stock price.”

We all fell victim to FUD — fear, uncertainty and doubt.  When two companies come together to form one you have winners and losers.  At first, since we acquired them, we all figured we’d be the victors.  But, that wasn’t how it turned out entirely.

Locally in our division, we collectively decided to only focus on what we could control.

Shaping a Cultural Climate for Innovation

For another initiative, our Climate for Innovation — the theme my team got three local leaders of manufacturing, software engineering and firmware engineering to sponsor in the California division.

Here’s what the engineering and software teams faced. 

    • They needed to dramatically shorten the time from idea into customer hands.
    • At the same time — they didn’t know when — a competitor would introduce a dramatic improvement which forced the product team to match or beat it.
    • They had to account for technology wild cards. 
    • They themselves didn’t know if they would survive the internal cost cutting elimination process or if their merging counterparts would lose.

We weren’t engineers or software developers.

So, How Could We Contribute?

They were on the hook to finish products on their roadmaps, but to figure out ways to shrink development time before their competitors did. 

So, we scheduled a series of communications programs that interviewed each leader and gave them an opportunity to describe what was important to their group and how each of the other groups fit together.  

It wasn’t technology or talent as much as it was product team formation, storming, norming and performing that sped progress on the relentless time to market. 

My communications co-conspirator described it as a “license to steal,” but in a good way.  As long as we helped move the needle towards a “Climate for Innovation” we practiced tail-wagging as an example for the newly emerging company.

We reinforced a fast-paced, innovative culture that attracted the best of the best. Our motto was simply, “It’s better to seek forgiveness than to ask permission.”

When things get tough — during a merger — you should do what, go sailing?

You might ask, “Why sailing and why Catalina Island?  Was that like some outdoor adventure boondoggle?  How did you get away with it?”

By sailing to Catalina, holing up in a local hotel and hashing product roadmaps teams were literally able to think out of the box away from the mainland and return to their work with a fresh perspective.

Convene the Brain Trust

Crazy creative Dave pitched a high risk, high value proposition based on a sailing experience.

Robin, one of our local engineering managers and eventually our co-conspirators had taken Dave out to Catalina for fun.  He volunteered as a leader of Sea Scouts based in Dana Harbor, so he had the access to the sailboats and Dave is crazy creative.  

And, crazy creative Dave introduced me to Jim whom he met at a Corporate Communications boondoggle out in the desert of Arizona at a Wickenburg dude ranch. What Dave immediately liked about Jim was his combination strategic thinking and team building tools.

One of Jim’s real estate client brought him to Southern California for executive coaching.  Crazy creative Dave conspired with Robin — the boat, Jim the tools, and me looking for FUD-busting stories to tell.  

We set out on a get-to-know-each-other sea cruise in the Pacific Ocean at dusk from Dana Point named for Richard Henry Dana who wrote, “Two Years Before the Mast” about his adventures on the Pilgrim up and down the coast.  

Fur trappers would throw down their hides from the cliff overhead to the tall ships anchored in the harbor as part of trade conducted in Mission San Juan Capistrano — founded, I believe, in 1775.

Change-Worthy Resilience

Funny how that history kind of provided a little something in our conversations and being on a sailboat, you’re tightly constrained physically so everybody participates. 

And there’s something wonderful about the ocean. The up-and-down motion. The side-to-side motion. The vagaries of the wind and the tacking back and forth. To make any kind of progress, you have to focus on the matter at hand, and balance in three dimensions. 

The sea works its own magic on conversation. It didn’t take long before we found a common passion — the challenge of building change-worthy organizations and individuals.

And, suddenly the wind stopped. The ocean calmed around us momentarily — the surface turned smooth as glass. Simultaneously, we reached some sort of synchronicity state. 

That moment when every thing happens in slow motion. We finished each other’s sentences. Ideas burst out of us like popcorn. We collectively saw a future — at least a trajectory based on the technology we were building, and a way to achieve what we all wanted individually, but in a way that would benefit all of us working together.

So, how did that play out? It sounds so, what … corporate hippy bullshit.

That’s why I couldn’t ask for permission from my 116 Institutional Traditionalist boss. 

Our task was to create an accelerated team building and innovation process — the sailing to Catalina — facilitate brainstorming sessions, and capture their output — decisions, plans, action items, further investigations.

Did it Work

Still sounds like a typical corporate boondoggle, right?

If you’ve been to a workshop or a class, what happens?  

In about 20 minutes after it’s over — by the time you leave the parking lot — you forget 50% of it.  When you come back to work, all the emails and requests that piled up while you were away command your time and attention.  

You lose another 30%.  

By the end of the first week, the Catalina experience is just a fond memory.

Did They Forget Best Laid Plans

No, we recorded all of their work in video and photos.  During the first week “back at the ranch” we delivered daily reminders of commitments they made by documenting them doing so in pictures.  Intermittently, we’d send another reminder and request for a status update.

It was like they could fall back into their highly engaged experience — in a kind of a re-immersion. 

It worked, really well.  Dave and I treated each safari as a proof of concept and built on what we learned running prior ones.  

We experimented with a variety of outdoor venues, if you will, and learned how to program sessions with music and turn the whole adventure into — well, we called them “Strategic Safaris” to accelerate team development, conduct product planning sessions and drive new initiatives immediately.

Next up: Part Three when intrapreneurially sourced innovations take shape.

Evidence

“5”  Steve Zahn, 51: “Consider making a vision board. The surface verisimilitude of an image makes you feel as though you are within touching distance of your desire. Your brain gets used to this, bridges a gap, shortens the leap to reality.” Scorpio

Thanks for the fond memories.  On the island with the engineering teams we’d have them draw out what they felt were their team futures.  They broke down steps to achieve what they had drawn together and we filmed them committing to what they achieved on Catalina together.

Random ones that make me want change my sign.

“ 4”  Steve McQueen (1930 – 1980): “There have been times when it was hard for you to imagine being free, self-reliant and in control of your own financial and emotional destiny. Today’s developments are a dream come true.”  Aries

Can I get an “Amen!”  My decade-long advisory role in the university system helped turn that line of anxiety off forever.

“4”  Steve Winwood, 71; Stevie Wonder, 69; Stephen Colbert, 56: “Not all feelings are messages from the depths. Some are just momentary choices based on comfort zones. A feeling can also be a distraction from another, less-appealing, more uncertain feeling.”  Taurus

Got me.  I tend to favor my muse by asking Leo da V what I should concentrate on, expecting a deep exploration.  But, often curiosity masks distractions.

“4”  Steve Greene, 34; Steve Guttenberg, 61: “You’re likely to pour over every detail. The perfectionism that has you moving incredibly slowly now will also be the reason that you’re so excellent at the task.” Virgo

Yes and no.  Too much detail numbs my brain.  Not enough detail fails to satisfy my Systematic-Professional leanings.  Is it a stalemate?

“5”  Steve Kerr, 54: “You are very aware of what you don’t know and only get more aware of it as you go. This is proof that you are amassing a great body of learning indeed, as every new idea opens up 10 more questions.” Libra

Just 10 more questions?  It’s as true for me today as it was finding resilience in uncertain times during our 360 degree model for adventure learning.

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4906 to 4990.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

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S2 E106 — How We Brainwashed Curmudgeons

We called them curmudgeons.  They couldn’t see how that could work.  They had no experience in their 20 years, except what they were used to doing.  We had to brainwash them.  And we came to find out they were the most valuable champions for the new way we could find.

“5”  Steve Smith, 30: “When change is in the air, you sense it before anyone else. You notice that something feels different before you know exactly what it is. On high alert, you’ll figure it out soon enough.” Gemini

Hi and welcome to Sunday’s Episode 106 in Season 2 of  “My Pandemic Year Natural Experiment” on this 30th day of August in the summer of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E105 — When Cosmic Leads to Decline, Pair Extremes Intentionally; S2 E104 — Worst Monday Ever. Very, Very Grim …; S2 E103 — Confronting Fear, Uncertainty, Doubt, Resistance and Unrelenting Stress

Related from Season One, the Normal Year

S1 E106 — Attempts to Upset 9 of My Life Stages Apple Cart; S1 E105 — Will Fortune Smile on Us Later in the Evening?; S1 E104 — How Yesterday’s Success Triggers Tomorrow’s Failure; S1 E103 — Innies and Outies and Other Potential Catastrophes

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.

In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity, Decline and now Reinvention stages.

Consequences for Not Mastering Growth Crises

Image Credit: Stephen G. Howard  Copyright 2020

We described a mini-case of a major decline,  Part One, Part Two and Part Three. And, before that we profiled two mini case studies about what it was like working behind the scenes at a mature company in a financial, in a consumer industry and two more in another century-old university system — Part One and Two. Now we turn to a behind the scenes Reinvention mini-case. 

Reinvention Without Decline

Image Credit: Stephen G. Howard  Copyright 2020

Reinvention Part One

23.  Organizational Development – Technology —

Needs Assessment

My Plan A dreamed I’d be working for a high-tech company with very bright engineers that worked on bringing products to market in record time.  

When I was recruited to my first large technology company I followed my own advice and negotiated for a preplanned Maui Vacation first, in a timeshare which sat just on some sort of magical weather curtain.  On one side it rained and rained.  On the other it stayed tropically bright and sunny. “Here I am sitting in the living room of our Maui condominium on vacation, after my first 60-days of coming on board,” I wrote.  

Part of my orientation was to gather hard and soft information to cast a long range vision for “Training and Development” for the position I was hired into from Fluor. 

I saw my role as anticipating how the HR function would change to accommodate our plans, and pitch a communications plan for a branding campaign as an attracting highly sought after engineering and software talent. 

Partnership

Ray acting as 102 Thought Leader needed an 113 Idea Packager.

He introduced me to my HR boss, Dick, told me how Ed, the General Manager and his management team had been working on a strategy that would take the division to the forefront —a model for what the large corporation could become. 

But, I couldn’t cut Ray out of his gig and in return Ray would grease the wheels for the “internal team” to “operationalize and execute”.  Basically, he had the ear of my boss’s boss and could provide “cover” when needed.

So between the lines, my boss represented the old school, a 116 Institutional Traditionalist and a conspiracy was afoot.

Ed represented manufacturing which accounted for 90% of the physical building.  The other 20% was split between engineering and product assurance.  Software engineering worked out of another two-story office in another location about 4 or 5 miles away.

Going in I wanted to focus on strategic issues …

    • How this organization can be fluid and proactive enough to anticipate computer industry changes,
    • the shifting business cycles, and specific changes in broad areas of the US and international economies,
    • to shifting demographics of both customers and employees,
    • social and technological forces (that the Orange County division should respond to driving the state of art) and in a sense become the tail that wags the East Coast dog.

What I wanted to do was to have our division management examine those issues with my facilitation so we’d have a guide for development efforts that Ray and Ed’s team already endorsed.  

Staffing Came Next.  

The year prior to my arrival “training” functioned with a half-time person who would be transitioning to a full-time role with my help.

    • So my immediate goals included maintaining and upgrading the current training offerings for consistency while assessing what else needed to be developed to address unmet “internal operational” issues.  
    • In concert with that I wanted to develop other internal talent for delivering generic classroom and “lower” management level classes. 
    • And then have a successor fill in while Sue, the full time HR representative, develops her own instructional design capabilities.  

Anyway it was a start.  And I was on vacation.  

List of Hard and Soft Needs

I’d fill in more details after returning to the main land.  But, I kept in mind the randomly generated list of hard and soft needs I already collected:

    1. Corporate (in Detroit, Michigan) has no idea how training breaks down today.  SPG-OC (the formal name for our division) doesn’t have a training system in operation.
    2. All the divisions are isolated—not only in the human resources and training functions.
    3. Very little corporate training direction exists aside from printing a catalog of classes and coordinating them.
    4. SDG hasn’t had a professional trainer full time-only model.  The other divisions (Pasadena, BMG, Orange County and Ranch Bernardo) have or will soon have new human resources development folks in position.
    5. The regional meeting showed most of the other divisions are grappling with how to handle career development needs.
    6. Our division doesn’t operate as a high-tech company internally.
    7. PA&S (software developers) specifically believe they need more technology training. Also the group in the City of Industry hasn’t received any in over a year, even though they are customer facing and therefore a priority.
    8. Managers in SDG feel uncomfortable with only a career facilitation class — too much time away from work — no systemic place for them to rely on.
    9. Other divisions in the area (Santa Ana, City of Industry especially, and maybe Lake Forest) feel slighted or not part of “Mission” — in division memos.
    10. 10. Ed and John — manufacturing GM and Software and Engineering VP — have two distinctly different leadership styles.  Ed is ore people supportive.  John is task and time/ results oriented.
    11. SMG (manufacturing) is budget squeezed.  SDG (software and engineering)  has to use up all of their past year’s budget or they won’t get more allocated in the next year.
    12. Not  much hiring is expected as occurred last year — not as much “expansion”.  Many feel a tightening is about to happen.
    13. Software has a technical training coordinator, but engineering hasn’t recognized a need for hardware training.
    14. B-20 operating system doesn’t run PC software, which means off the shelf applications can’t be used for managing human resource, training and development operations. issues and strategy for 1st 90 days and beyond

Those were heady days as we checked off priorities.  

Knew It When He Saw It

Working for a 101 PMBI Breakpoint Inventor was right up my alley.  Ed, the General Manager had a vision for advanced manufacturing in the future.  He subscribed to the “lets-use-our-own-technology” to see what it makes us become.  

So our role was to help Ed communicate in more tangible ways what his vision was so people could begin to participate. This was my first lesson learned from Dave, my communications co-conspirator.  

Ed knew what he wanted if he saw it, but he couldn’t describe it.  The demands on him in the work setting gave the part of his brain no time to bubble up his vision for the division.

Into Nature to Discover the Factory of the Future

So, Dave and I drove him into Trabuco Canyon with the “old California” vibe. 

We drove a few more miles from the winding roads leading to Saddleback Mountain to let nature work its miracle.

    • With a video camera on his shoulder, Dave directed Ed to sit down on a boulder next to a meandering creek and gaze out onto the valley below where our division sat off in the distance.  
    • While he picked up some pebbles to toss into the creek at first I prompted him off camera with open ended questions.
    • I told him not to worry about any kind of logic or succinct description, but just to start painting a picture of what he saw. 
    • After a couple hours, Dave softly said cut.  We had enough to take back to the division’s studio to edit hours into minutes.

He wanted to chunk out unneeded steps in the process, break down manufacturing lines into small groups and cross train everyone.  And he wanted to “pull expertise” from engineers who supported the operations to “up skill” the teams.

This wasn’t a startup and it wasn’t met with open arms by the engineers or the factory supervisors or even the manufacturing teams.

Our Loss is Our Gain

Really at the core the biggest obstacle was how the “rank and file” who were used to being told what, when, and how to “do it” couldn’t grasp his unproven vision of doing things in a new way. 

All they knew was they were losing proven processes for scary new ones.

Instead of keeping the line moving faster and faster, even working overtime and on the weekends, Ed borrowed Japanese techniques by introducing just-in-time focused product lines.

We got called in because the old line manufacturing supervisors resisted as hard as they could.  They never allowed the line to shut down even if a newer solution worked, or if a part wasn’t available.  No Peter. No Paul.

We called them curmudgeons. 

    • They couldn’t see how that could work. 
    • They had no experience in their 20 years, except what they were used to doing. 
    • We had to brainwash them. 

And we came to find out they were the most valuable champions for the new way we could find.

Sorta like AA evangelists.

Dave came up with the idea of blocking off the factory floor section, like the construction tarps you can’t see over on a street undergoing a new building construction.  You could hear stuff going on, you couldn’t see it though.

Dave figured out how to get everyone’s attention.  

We Set Up Contests 

We set up Minimum Viable Product demonstrations on the factory floor and challenged the old timers to compete.  When they couldn’t, they knew it was time to trust where he wanted to take us to the future.

One manufacturing line from the old school way competed with the new way. Seeing is believing.  Or experiencing is believing.  And once they converted, we made them Product Line Managers.

A New Home 4 Miles Away

Our marketing people always wanted a mole in manufacturing. As far as I know they never were successful, but as word got out about our “Factory of the Future” advanced manufacturing facility in Rancho Santa Margarita, Ed and his team insisted on a reservations system.

As a good corporate citizen, Ed knew for every potential enterprise-sized customer who accompanied their sales executive, 90% ordered almost immediately. 

    • We couldn’t keep up the pace, if hordes of sales people popped in with a customer’s representative at the beginning of a sales cycle.
    • We, Dave and our communications team, helped in the design of a walk way balcony on the second level with kiosks at different stations which told the story of what each was about.
    • But, you had to reserve a time, which became more scarce as demand picked up.

Up next:  A wild card merger thrown into the mix.

Evidence

“4”  Steve Zahn, 51: “Even though you are not, strictly speaking, a newcomer to a situation, going in with a beginner’s mind will increase your luck exponentially. Innocent and unbiased reception allows you to see and absorb more.” Scorpio

Boy, is this ever true when you have just landed a new position which feels like a new beginning and a clean slate.  Only you are actually entering a fully functioning culture with its own norms and rituals.  The sooner you realize it the better off you will be.

Random ones that make me want change my sign.

“4” Steve Winwood, 71; Stevie Wonder, 69; Stephen Colbert, 56: “The novice is proud of and wants full recognition for talents and skills. The wise would rather go unlauded, realizing the strategic advantage in being underestimated.” Taurus 

Oh how zen this TauBit is.  I used to be a novice, but agree there’s a strategic advantage to being underestimated.

“5”  Steve Smith, 30: “When change is in the air, you sense it before anyone else. You notice that something feels different before you know exactly what it is. On high alert, you’ll figure it out soon enough.” Gemini

Once you live though a major restructuring while a corporation experiences a series decline, you adopt a healthy paranoia which signals here we go again and here’s what needs to be done.  

“3”  Steve Howey, 42: “There is a beautiful new influence coming into your world, one that seems like it would need to be organized for and around, but that is not the case. It doesn’t need to be arranged, only allowed.” Cancer

At this time in the morning, I can’t for the life of me figure out when that will occur, but I can say maybe this is off by one day, because last night was wonderful.

“5”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “Learning takes place in several modalities. You move your body to learn. You talk your subject out, listen on it, write about it. Trying to learn using only one modality is like trying to walk on only one leg.” Leo

Wow, I’ll say.  This pandemic year and the adjustments required strain learning modalities almost on a daily basis.

“5”  Steve Greene, 34; Steve Guttenberg, 61: “What were the underlying issues that started your journey to change? It may be hard to remember this, but try because it’s worth noting the differences and similarities between then and now.” Virgo

It was a change from a declining organization to what looked like a high technology company from the outside, establishing solutions to a list of problem areas, and then from out of nowhere the call of the unknown was triggered by a surprise merger.

“5”  Steve Aoki, 41: “Rituals are, essentially, habits with a heightened sense of meaning. You have a fantasy about incorporating certain rituals into your life. Start small, by attaching a small action to an already established habit.” Sagittarius

For today, yes.  But more so for what we called peeling away the layers of an onion.  During the merger right after the regulatory quiet period, we were stuck with two onions with very few rituals in common.  Our goal, though was to find where the two cultures began, identify their separate foundational stories and then build a common one for translating elements into a new enterprise.

“5”  Steve Nash, 45: “You’re looking out for others. You’ll focus on risk. You’ll dig with excellent questions. What are the unknown unknowns? Which solutions fare better than the alternatives?” Aquarius 

Maybe not for today, but definitely during the task force initiatives for defining and communicating how the merger would play out.

“4”  Steve Jobs, (1955 – 2011): “You know your values, and you think often about what you really want. But these things change. The shifts are palpable today. Reassess. You will surprise yourself.” Pisces

Is there ever a bad time not to reassess yourself?  Especially during a merger?

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4906 to 4990.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

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S3 E48 — Is That an Ace Up Your Sleeve or Are You Just Glad to See Me?

We’d been meeting like this twice a week.  She told me to flip over while she began massaging the back of my knee.    

“5”  Steve McQueen (1930 – 1980): “Here comes the reshuffling of your deck of priorities, a process outside of your control, followed by the giddy anticipation as the cards are being dealt. What will you get? It matters but not as much as how you play what you get.” Aries

Hi and welcome to Thursday’s Episode 48 in Season 3 of  “My Paradoxically Normal Year” on this 20th day of May in the spring of 2021 — which is a three-year examination of how bits of wisdom changed during the “normal” pre-pandemic year and then in the pandemic year, and now months after.

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Previously from Season Three, the Paradoxically Normal Year

S3 E47 — Why’s and How’s of the Genius Art of Procrastination; S3 E46 — Twisting Meaning to Fit Is Still a Misdemeanor in My Book; S3 E45 — Tacit Heuristics Blinding Fast-Track Teams

Related from Season Two, The Pandemic Year

S2 E48 — Tracking Millennials from One Resort to Another; S2 E47 — 27 Adventure Regions for Your Remote-Working Bucket List; S2 E46 — Whimsy Passion Project or Epic Novel of Adventure?; S2 E45 — Wildcard What Ifs and Doobie Bros Bias

Related from Season One, The Normal Year

S1 E48 — Holiday TauBit Trumps Funk; S1 E47 — Day 47 of My 1-Year Experiment; S1 E46 — Day 46 of My 1-Year Experiment; S1 E45 — Day 45 of My 1-Year Experiment

Context

In the end my physical therapist agreed. I’m guessing one of the missing cards, in addition to curiosity I wrote about last time for the “Conclusions” section, is the critical thinking card.

But first she asked, “So what are you going to do the rest of the day?”  

I told her work on my blog.  “Oh, what is it about?” 

I told her I steal people’s horoscopes mostly and am writing up a report covering one year.  “Why?” she wanted to know.  

She knew her sign, Sagittarius. I told her Steve Aoki (using celebrity Steves) always was better than mine, Scorpio.  She helped me pronounce his name, so obviously she knew who he was.

What I’m working on now, I told her,  is critical thinking, how in the ‘70s when I was in my first career there was a whole movement starting with the uncertainty principle that upended psychology at the time of Esalen in Big Sur by psychedelic pioneers.

It was a scene I left for another career, but I told her this passion project allows me to revisit it.

“Right there,” I said.  

It would be one more day before I’d get the results from the MRI and we guessed there might be some damage to my ligaments.  I felt not being able to keep up the strengthening and balance exercises set me back.

I asked her how she ended up working in this sports rehab office.  She told me it was the second of her rotations.  When she completed it they asked her to join them.

“How did you start your first career?” she asked, probably only half listening.  

“Let’s see when I moved here after my masters in clinical and experimental psychology I did the typical.  I sent out 100 resumes to places between Ocean Beach in San Diego to the northern part of Orange County.”

“Oh?”

The only real offer I told her came from Dr. Lichter who was starting up a clinic in Newport Center called the Behavior Modification Institute. “We offered biofeedback sessions as a way of reducing stress and making it easier for clients to find a meditative state.”

“BMI?” she said.

“Yeah, but in the mornings I’d work at a State Hospital and in the afternoons in Newport Beach trying to sell time in a white, egg-shaped biofeedback chair for producing those alpha waves.”

“Uh-Huh.” 

“Do you know who Sam Harris is?”  I asked after she focused more on my knee therapy.

She heard of the name.  I said he’d been interviewing neuroscientists on his podcast which allowed me to update my understanding of the brain … even psychedelics were now being used to treat addictions and help cancer patients.  

“Critical thinking,” she nodded. 

We agreed as I flipped over to my back on the black cushioned table was in short supply these days.  She never checked her horoscope except sometimes in magazines when she came across it. 

Though what I was doing was interesting and she said should check it out.

Evidence

Random ones that make me want change my sign.

“5”  Steve McQueen (1930 – 1980): “Here comes the reshuffling of your deck of priorities, a process outside of your control, followed by the giddy anticipation as the cards are being dealt. What will you get? It matters but not as much as how you play what you get.” Aries

She never checked her horoscope except sometimes in magazines when she came across it.  Though what I was doing was interesting and she said should check it out.

“4”  Steve Winwood, 71; Stevie Wonder, 69; Stephen Colbert, 56: “Allowing yourself to get distracted will drain your precious energy unless those distractions are so quality they inspire you. You’ll know immediately. Unless you get hit by a “wow” factor, keep moving along.”  Taurus

I’m not sure if our brief conversation with my physical therapist worked on my knee after my accident, but I didn’t feel drained at all.  And, after my hour-long exercises topped off with icing my knee down I felt no pain — not even the dull ache or sharp jab under my knee cap.

“4”  Steve Greene, 34; Steve Guttenberg, 61: “You’re carrying more than you know. It’s like your mind has pockets you haven’t checked in a while. Go through, gather up the useless and dated ideas, and then release them to the trash.” Virgo

Seriously, G&G I struggled with your Holiday Tau until I realized I’ve been finding out what no longer holds up against the latest brain research about consciousness and what I used to believe about functions housed in the right- and left-brain 

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @KnowLabs suite of 36 digital magazines jumps from 8203 to 8218 organically grown followers.

Foresight

Quality-of-Life  

Long-Form

    • “Why?: What Makes Us Curious,” by Mario Livio. “… socially shared myths, rituals, and symbolism were most likely the first sophisticated responses to nagging why and how questions and were therefore the fruits of curiosity. The chain reaction that resulted from the positive feedback between curiosity and language turned Homo sapiens into a powerful intellect, with self-awareness and an inner life.”

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trips

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S3 E46 — Twisting Meaning to Fit Is Still a Misdemeanor in My Book

I started down this path a week ago on Friday when I felt lost. What I did next didn’t fill me with pride. 

“5”  Steve McQueen (1930 – 1980): “Take a step back and remember why you wanted to do a thing in the first place. Much has happened since; your purpose has evolved to fit the circumstances. But that initial kernel of intention is still the heart of this venture.

Hi and welcome to Saturday’s Episode 46 in Season 3 of  “My Paradoxically Normal Year” on this 15th day of May in the spring of 2021 — which is a three-year examination of how bits of wisdom changed during the “normal” pre-pandemic year and then in the pandemic year, and now months after.

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Previously from Season Three, the Paradoxically Normal Year

S3 E44 — Make It Rhyme To Work Each Time; S3 E43 — Add a Little Foresight to My Misdemeanor Tab; S3 E42 — Greta, Juliette and the Partridge Family at Trestles

Related from Season Two, The Pandemic Year

S2 E45 — Wildcard What Ifs and Doobie Bros Bias; S2 E44 — Celebrating Emma the Baroness Tribal Quarantine Style; S2 E43 — See What You’ve Been Missing …; S2 E42 — It Was Short and Sweet, but Heart-Felt

Related from Season One, The Normal Year

S1 E45 — Day 45 of My 1-Year Experiment; S1 E44 — Google Me Some Chopped Liver; S1 E43 — Desperation on Such a Summer’s Day; S1 E42 — Love on the Run

Context

I stole Steve Kerr’s TauBit of Wisdom:

“Projects have a beginning, middle and an end, though that is not the best order of approach. Begin with the end in mind. If you don’t have an end in mind yet, assist someone who does and you’ll learn a lot.” 

Thanks to Coach Kerr and the Los Angeles Lakers living legend, Kareem Abdul-Jabaar I’ve been reworking the 1-Year Natural Experiment Report.

Intelligent imagination is vital to this sort of deduction! However improbable a hypothesis, it cannot be discarded. 

“Mycroft and Sherlock” by Kareem Abdul-Jabbar

Introduction

  • Definitions
  • What Does Tau Mean?
  • Life as an Art Form
  • Life as a Natural Experiment

Chain of Events Leading to the 1-year Experiment

  • Two Fortune Cookies and Dove Dark Chocolates
  • Here’s the Pitch for Bringing More Steves into the World
  • Steve is on an Endangered List
  • Top 10 Steves Organized by Horoscope = 120!

Three Phases

  • Finding Aphorisms Worth Handing Down
  • Priming the Pump for Input from Real Steves
  • Soliciting Wisdom from Steves with Identical Names

Methodology for Phase One

  • Changes along the Way
  • Extension to total 1-Year
  • Day 196 of 1-Year (Pre-Pandemic) overlaps with Day 20 of Pandemic Year

Findings for Phase One

  • Total Possible Horoscopes, Originally 4536 vs. Extension 4548
  • From Representative Sample of Famous Steves
  • Break Down: Practical Projects, Work, Legacy, Dreams and Relationships

Results Relevant to Me

  • Specific to Scorpios
  • From Any of the Remaining 11 Signs

Conclusion

  • Horoscopes
  • Biases
  • Intuition
  • Synchronicity
  • Pattern Recognition
  • Serendipity
  • Do I Feel Lucky?
  • Superstitions
  • Rituals
  • Super Simplification
  • True Believers
  • Filters
  • Selves
  • Heuristics
  • Associative and Lateral Thinking

Appendix:

Holiday TauBits of Wisdom From Representative Sample

  • Steve McQueen
  • Steve Carell, Steve Martin and Steve Wozniak
  • Steve Jobs

Evidence

Random ones that make me want change my sign.

I guess if I had known I would have added our Patron Saint, Steve McQueen to Kerr and Kareem’s inspirations. 

“5”  Steve McQueen (1930 – 1980): “Take a step back and remember why you wanted to do a thing in the first place. Much has happened since; your purpose has evolved to fit the circumstances. But that initial kernel of intention is still the heart of this venture.” Aries

If I twist the meaning of your Holiday Tau slightly Howey, I interpreting your message as confirmation of this whimsey passion project which led to more tangible and practical insights I’m working through in the “Conclusions” section of the report, right?

“4”  Steve Howey, 42: “Whether consciously or unconsciously, you keep placing yourself on the path of self-discovery. The respect and love you gather up is a natural byproduct you’ve earned along the way.” Cancer

Don’t get me wrong Coach Nash, but I’m not feeling the relevance for today.  But thanks anyway.

“2” Steve Nash, 45: “When loved ones want your assistance, your response is automatic. Today’s situation warrants a contemplative pause. Consider that, sometimes, the very best way to help is by not helping.”  Aquarius

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @KnowLabs suite of 36 digital magazines jumps from 8138 to 8193 organically grown followers

Foresight

Quality-of-Life 

Long-Form

    • “Future Shock” by Alvin Toffler, a classic I feel which still holds up. As the pace of change quickens we experience self-doubt, anxiety and fear.  We become tense and tire easily, until we are overwhelmed, face-to-face with a crisis situation. Without a clear grasp of relevant reality or beginning with clearly defined values and priorities, we feel a deepening sense of confusion and uncertainty. Our intellectual bewilderment leads to disorientation at the level of personal values. Decision stress results from acceleration, novelty and diversity conflicts. Acceleration pressures us to make quick decisions. Novelty increases the difficulty and length of time while diversity intensifies the anxiety with an increase in the number of options and the amount of information needed to process.  The result is a slower reaction time.
    • Daniel Kahneman’s, “Thinking Fast and Slow”describes two different ways the brain forms thoughts: “System 1” which is meant as a fictional shorthand — not as a brain system or structure: Fast, automatic, frequent, emotional, stereotypic, unconscious. “System 2”: Slow, effortful, infrequent, logical, calculating, conscious. I’m learning a lot about my energy levels first described from within an introversion frame now, from within differences between System 1 and the harder working, energy depletion System 2.  Self-control, for instance is hard and takes a lot of energy to accomplish.  When I write the concentration requires effort until I can find the “flow.” Implications for True Belief — it’s easy to stay in System 1 vs. critical thinking — System 2.  Set some marketing and working on the business goals — System 2 and then ignore them by following the lateral thinking and associative thinking  which Leo da V invites me to do — System 1.

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trips

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S2 E103 — Confronting Fear, Uncertainty, Doubt, Resistance and Unrelenting Stress

Attempting so much, so fast to meet the more drastic measures in a shorter time frame while in steep decline, created larger than expected stress levels in a climate of fear, uncertainty and doubt.  Large scale, mature organizations, I learned resist change like an immune system does.

“5” Steve Jobs, (1955 – 2011): “When you can’t be knowledgeable (no one can know all things, and if they could, they’d be insufferable) then be versatile. The ability to adapt and respond is more important than the ability to know and stand correct.” Pisces

Hi and welcome to Thursday’s Episode 103 in Season 2 of  “My Pandemic Year Natural Experiment” on this 27th day of August in the summer of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E102 — Caught by Surprise in a Major Gut-Wrenching Decline; S2 E101 — The Story of Strange Bedfellows Saving the Day; S2 E100 — Live, Love, Work, Play, Invest and Leave a Legacy

Related from Season One, the Normal Year

S1 E103 — Innies and Outies and Other Potential Catastrophes; S1 E102 — Why Is It Always Hidden in the Fine Print?; S1 E101 — From Saint to Soul Mate and Trusted Friend; S1 E100 — Running out of Determination and Grit by the 100th Day

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.

In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity and Decline stages.  But, each with the emphasis on how a specific stage provides another better fit opportunity for one or more of 16 Talent Profiles.

We described two mini case studies of what it was like working behind the scenes at a mature companies in a financial, in a consumer industries and in another century-old university system — Part One and Two. 

Consequences of Not Mastering Growth Crises

Image Credit: Stephen G. Howard  Copyright 2020

We now shift to a fourth example of a century-old mature organization, a multinational engineering and construction company, but this time caught by surprise which led to a major decline. We continue with Part Two describing restructuring initiatives.

22. Internal Consultant MD&T 

Part Two

Matrix Management

This was a matrix organization of large scale construction projects staffed by engineering disciplines which for performance and salary reviews made management administration difficult and complex.  As oil refinery and energy construction orders disappeared in the “income pipeline” minor initial adjustments  turned more drastic as the industry downturn lasted much longer than expected.  

Then Came The Restructuring 

And, then the industry-wide turn down blew into town.  During the downturn doing things the way they had always been done gave way to cutting back — introduction of new project efficiencies, quality improvements, new technologies, expansion of sales and marketing tools and orientation, and outplacement for hundreds of employees receiving their Friday pink slips.

So Much Change = FUD

Attempting so much, so fast to meet the more drastic measures in a shorter time frame while declining created larger than expected stress levels in a climate of fear, uncertainty and doubt.  Large scale organizations, I learned resist change like an immune system does.  

My Colleagues

A crisis threw me and all my colleagues in our internal consulting unit into high alert.   For us trainers the announcement that the entire Supervisors Certificate program had been cancelled caused a group panic.  

But, as it turned out we huddled with our new leader who filled the 30-day leader vacuum and launched a conspiracy.  

We focused on applying lessons learned in consulting engagements.  We partnered with another internal consultant in our group for coaching and advising reluctant formerly high potential leaders into entrepreneurial or cost-cutting projects that would test their meddle.

Sales Training, Situational Leadership, Quality Improvement, OD team building

before the new boss, Dr. Paul assumed the position.  Luckily, his vision for the department was pretty much a reinvention of what it had been years earlier — internal consultants 

New Technology Introduction

From a trial demonstration and research into technology introductions I helped shape the initial drafts of new plant design and 3-D graphics proposal, 

Key components:

    • Management Strategy and Role, 
    • Employee Involvement, 
    • Formal Education Considerations, 
    • Organizational Design, and 
    • Rewards and Incentives, 

Each section generated a different set of problems and challenges to be worked through.  

If the new technology was to have a positive rather than a costly non-productive impact, those issues needed to be addressed.

Distilled from USC and UCI 102 Thought Leaders one major conclusion was it didn’t matter what the specific technology was, the reception of it by the employees could lead to a sabotaging disaster or a career advancing success.  

Sabotage Followed from Shock and Surprise.  

No advanced warnings.  Just execution.  Career advancing ended with execution, but began with widespread organizational planning.  

Out of that naturally flowed the development of requirements.  Not everyone had to be involved, but they needed to receive communications about progress, especially during the planning about implementation and integration strategies.  

Why, who, what, when, where, and how it would impacted those affected.  If you laid the ground work, then and only then do you entertain bids and select the best fit technology solutions.  

And finally, you execute.

Upskilling Sales and Marketing 

Sheila, a Ph.D and 102 Thought Leaders, like our new leader Paul brought a more academic, yet faster paced urgency to new initiatives. 

I partnered with Sheila and Irv in the complex Sales Training Program 

Sales and marketing presentation case studies of wins and losses replaced boom time deals done over country club handshakes We addressed pressures on sales and marketing when the backlog of new major projects dwindled and new proposals met with demand by the huge clients to interview not just the executives, but the technical staff and project administrators as well.  

If each person in group panels contradicted another person’s expert assessment, that multi-million project would be awarded to a competitor. In one actual deal gone south two engineers argued over the company’s “bottom of the barrel” extraction capabilities in front of the client team charged with choosing among competitors.

It didn’t go well!

First came the classroom training emphasizing presentation skills and sales techniques that most engineers cringed at, being Systematic-Professionals, 116 Institutional Traditionalists and 114 Brand-as-Experts as they participated.  But, during the competing teams challenge they appreciated the additional skills required once a real case study had been analyzed, compared to competitor strengths and weaknesses and a sales theme emphasizing our strengths and their weaknesses against the stated and unstated client requirements.

Then each team member presented a portion of the proposal to a team of judges taped for debrief and prizes. One-on-one individual feedback sessions followed.

Quality Improvement Program

As more managers got the cost-cutting imperative message I began facilitating meetings using agendas from one of our canceled classes, which emphasized collaborative problem solving including inviting cross-department participation, brainstorming potential solutions, assessing the best ones, getting buy-in for implementation and scheduling action steps.

In my partnered quality consultant role, I enjoyed working “in the snake pit” with the maverick process engineering department.  One of the major issues to emerge was activating our “unsatisfactory counseling procedures” to help resolve an older opinionated employee who hated working for a newly assigned rookie supervisor.

I advised the quality improvement steering committee set up in the process engineering department.  Sometimes it boiled down to just “giving permission” for them to be creative in their own coordination of their approach to QIP implementation.  Initially the process engineers were the biggest skeptics of the “make certain” and “do it right the first time” slogans injected from a popular canned program bought in from the outside.

They are the Prima Dona department.  On any project they are the ones who design the processes and technology to be engineered.  Many times it is trial and error in the beginning and is by its nature creative

But, they are isolated.  Having only one department meeting someone remembered happening 20 years ago.  Therefore, they didn’t act as a team or have a core identity.  We began low key with setting up informal get togethers to help boost their morale, define themselves and to one to grips with their unique quality issues and dilemmas.

Eventually, they figured out the benefits accruing to them as they participated, especially when after they took off their “training wheels” the tackled the problems and challenges they all wanted fixed “by someone” else.  And they enjoyed it.

Evidence

“4”  Steve Zahn, 51: “Part of you has been making plans without the other part. Get all sides together for a sit-down talk aimed at naming a few common goals. You’re as powerful as you are unified.”Scorpio

During declining restructuring from a position of leadership, you can be a good corporate citizen, but know your best interests may not be what the executives have in mind.  Therefore, plot out a plan A for surviving, but a plan B for when you don’t.

Random ones that make me want change my sign.

“3”  Steve McQueen (1930 – 1980): “Nice isn’t always good, and not nice isn’t always bad. There are many reasons people have for doing what they do and for being in the mood they are in. Stay aware of the bigger picture.”  Aries 

During conditions of fear, uncertainty and doubt (FUD) sometimes a more directive leadership style is required due to the urgency.  

“5” Steve Jobs, (1955 – 2011): “When you can’t be knowledgeable (no one can know all things, and if they could, they’d be insufferable) then be versatile. The ability to adapt and respond is more important than the ability to know and stand correct.” Pisces

Engineers often require a fail-safe perspective because what they design can endanger workers in the field, in the plants and in their offices.  A strength taken too far — deployed over and over again no matter the situation — becomes a weakness.  Analysis-paralysis leads to overthinking at a time when action is required.  And resistance turns to indirect sabotage.

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4733 to 4807.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

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S2 E102 — Caught by Surprise in a Major Gut-Wrenching Decline

My head began to swim and I felt sick to my stomach when the caller told me the guy who hired me was just fired by him. Now what am I going to do? His words increased the panic and anxiety in my mind.

“5”  Steve Kerr, 54: “You are unique. To whatever extent you can, set up your environment to flow in a way that supports your particular needs, preferences and thinking style.” Libra

Hi and welcome to Sunday’s Episode 102 in Season 2 of  “My Pandemic Year Natural Experiment” on this 23rd day of August in the summer of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E101 — The Story of Strange Bedfellows Saving the Day; S2 E100 — Live, Love, Work, Play, Invest and Leave a Legacy; S2 E99 — Why Pay Over $100,000 When You Don’t Have To?

Related from Season One, the Normal Year

S1 E102 — Why Is It Always Hidden in the Fine Print?; S1 E101 — From Saint to Soul Mate and Trusted Friend; S1 E100 — Running out of Determination and Grit by the 100th Day ; S1 E99 — What’s in a Name? Baby Boy Names?

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.

In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity and Decline stages.  But, each with the emphasis on how a specific stage provides another better fit opportunity for one or more of 16 Talent Profiles.

Consequences of Not Mastering Growth Crises

Image Credit: Stephen G. Howard  Copyright 2020

We described two mini case studies of what it was like working behind the scenes at a mature companies in a financial, in a consumer industries and in another century-old university system — Part One and Two.

We now shift to a fourth example of a century-old mature organization, a multinational engineering and construction company, but this time caught by surprise which led to a major decline and gut-wrenching restructuring.

22. Internal Consultant MD&T 

Part One

What became a multinational engineering and construction firm began in 1890 by three brothers in Oshkosh, Wisconsin as a saw and paper mill. Thirteen years later the  company was renamed Fluor Bros. Construction Co.. It didn’t set up shop in California until 1912 when John split from his brothers, moved to Santa Ana for health reasons and in a classic story began Fluor Corporation out of his garage.

To to be closer to its oil and gas clients, Fluor’s headquarters were moved to Alhambra, in 1940 before moving again to Orange County, California in the 1960s due to concerns about the cost of living and traffic.

New Profession, New Career

I just wanted to trade working with developmentally delayed clients sporting a range of IQs from 10 to 16 to working with very bright employees in an industry with a bright shiny future of high technology.

From the Outside

Can looks be deceiving? A couple of big shiny glass boxes with “turrets” on each corner and another seven or eight stories tall glass tower represented the future to me — working in them would make a year-long career transition well worth it. 

You couldn’t miss them in the corner of partially developed commercial property at the corner of the San Diego Freeway (405) and Michelson Drive.

Getting the position

My ASTD board role was strategic.  Although I worked 75 miles away from Fluor’s new headquarters I created the association’s position referral function.  I reviewed every new training and development position about to be advertised in our newsletter as a service to corporate education and human resources departments.

The president of our volunteer training organization phoned  me with news he  became the Director of the Management Development and Training group at Fluor and needed to hire some professionals.  He asked if I knew anybody who might be interested.

John Brunstetter fell for my transitional skills, knowledgeable pitch and grew to trust me. 

I met with him taking a sick day in the same office where  I had first introduced myself to Mike Blackmore a few years earlier.

Rotations to Higher Positions

Brunstetter had replaced Mike Blackmore, who took on a more senior level position in Human Resources in the Corporate Tower before leaving for another opportunity. 

Managing Change

Looking back now, as a then undiagnosed 113 Idea Packager, I continued to research and develop “my body of knowledge” accumulated in two prior careers, but needed to find a better paying and more challenging new career.  Several times I became disappointed when the reality didn’t match the potential opportunity.

All my research and information interviews pointed me to training and development.  An awful lot of teachers from my generation had already made the transformation out of the classroom full of kids to classrooms full of adults in corporations.

Finally, my luck changed!

First Change

Then the phone rang.  

Some guy named Dutch was on the other end.  I’m pretty sure most if not all of my personal property had been boxed and a little farewell lunch had been scheduled.

My head began to swim and I felt sick to my stomach when the caller told me the guy who hired me was just fired by him.

Now what am I going to do increased the panic and anxiety in my mind.

I had already accepted his offer, gave my two weeks notice and counted down how many days  until I didn’t have to drive 1 hour and 30 minutes down and back each day.

My blood drained out of me as I sunk into a deep depression.

In Shock

His voice sounded like it echoed through some distant tunnel through my phone at work.  Then, I heard him repeat, “Your job is not effected by this.” 

Actually, he must have picked up on the long speechless pause on my end.  He must have said it two or more times to reassure me and confirm he looked forward to meeting me personally on my first day.

Between a rock and hard place

I wasn’t sure.  And, I didn’t know what to expect after the first day.  Fluor like the University of California in Irvine commanded a prestigious reputation in Orange County. And I’d save on gas and wear and tear on our Volvo.  But, who knows what happens after the first few weeks or months?  I desperately wanted to know why he was fired.  And, if that act meant something bad was happening in the not too distant future

Misjudged the Opportunity

Did I misjudge the situation I found myself in at the end of my career transition?  Yes and no.  Tantamount on my mind was a shift from providing services to client populations suffering from brain injury caused low IQs and vocational services to less educated with back and stress issues to employees with advanced education — in this case engineers, mostly civil and structural — generally a mix of 112 Loyal Survivalists, 110 Analytical Specialists, 114 Brand-as-Experts and 116 Institutional Traditionalists.  

But, the shiny glass buildings and corporate tower might have tipped me off if I had known any better.  Was it a high tech company on the inside? 

Imposter Waiting to Be Uncovered

But, Fluor was a big change for me compared to what I had been doing.  It was scary.  I didn’t have the confidence coming into the company since I felt I was impersonating a professional but was really only faking it until I made it.

I had no feel for what was going on.  I just knew we had no leader for 30 days.  But we were a group of internal consultants and classroom trainers.

I absorbed everything I could from the rest of the Management Development & Training staff.

Just a Number

Right off the bat I didn’t like what the HR rep said during the on boarding process about essentially keeping your nose to the grindstone and you’ll do well.

It kind of echoed what Blackmore told me,  “We don’t air our dirty laundry on the clothesline.”

What’s that old saying?  Why are employees like mushrooms?  Employers feed them shit and keep them in the dark.

Internal Consultant 40,000 Employees

For five years I “faked it until I made it” as an internal consultant in the management development and training.

Other than my college and university experience, this was my first taste of working in a large organization — 40,000 employees at its peak with 6,000 in the corporate office.  

Building

The company the old-timers told me everything changed when they had moved from a military-looking, defense contractor set of building from all over Los Angeles into Irvine’s high-tech looking glass-mirroring compound. 

As soon as they did everyone began dressing up into ties and three-piece suits and had to wear photo id badges.  Kinda like when the raw recruits emerged from the barbershop in basic training and couldn’t recognize everyone.

Everything was new.  Every floor looked the same when you exited the elevator, until you noticed subtle color variations in the carpet and wall decorations.

Confidentiality Location

Our office entrance was on the first floor just before everyone took the escalator down a level to the open cafeteria and enclosed, but open aired patio.

Our group’s location may have been intentionally planned so managers and employees could seek confidential meetings for advice in sticky situations without calling too much undue attention.  Like a sign of weakness. Or a signal that someone was waving dirty laundry.

Strong Command and Control Under Glass

They still kept their strong control and command management style while they were able to fit everyone into the glass compound, except one division — the Advanced Technology Division.  Everyone in the high potential poll of future executives, no matter the location, congregated monthly for high level leadership presentations in our building.

One year a helicopter had flown in some well-known, well-healed politicos who made their entrance from the stairwell in the middle of the open aired patio into the normal eating area, except it was late afternoon and this was the supervisors club meeting — and the Secretary of State on this one occasion was addressing us in a barely distinguishable heavy accent as a favor since he had been on retainer to the CEO.  

He pontificated on the world’s global events and by extrapolation which business opportunities Fluor should strategically capitalize on. 

Here’s What I Didn’t Know

In short order big changes were  coming my way after accepting an offer to work for a growing, mature company in the engineering and construction industry with 45,000 employees worldwide and 6,000 in Irvine, mostly in the Southern California Division.

The executive team misread the length of an industry-wide recession which plunged the mature engineering and construction into a prolonged decline. 

In three years Fluor’s backlog went from $16 billion to $4 billion and reported $633 million in losses which triggered years of difficult restructuring.

I felt my new career slip away. Except another consultant and I saw an intrepreneural opportunity to advance what he had been piloting already and to provide services for hundreds and maybe thousands about to get their pink slips. 

Internal Outplacement 

That might have been a coincidence, or an omen, but one of the first major projects we urgently began developing was outplacement.  Luckily, I knew enough from my Univance work to be dangerous and Tom had already been introducing Career Development Planning as a pilot project.  But, the shit was hitting the fan.

It was a hard sell to executives who knew nothing about outplacement.

They wanted to know how many people took advantage?  They were laid off, right?  Wouldn’t they feel like they had the scarlet letter — “L” on their forehead? And wouldn’t people walking the halls notice them with job-finding binders which would negatively effect morale?

Surfaced Their Resistance, Dumbed Down Our Aspirations

So, we convinced top management to allow us to offer a three hour seminar and a binder covering the best overlooked ways to find a new job.  And then follow that up with more in-depth workshops and counseling — all on site.  

That bite sized chunk turned out to be much easier for them to swallow.  And, working everything out comprehensively gave us the advantage of anticipating almost all of the failure points to avoid.

CEO Blunder

The Orange County Register published an interview with Fluor’s CEO who said, primarily for stock market investors, they were getting rid of the deadwood.  

Word got around fast.  Out of 20 or so attendees in the first seminar only one or two didn’t bring a copy of that article with them.  

It felt like the villagers armed with pitch forks storming the Frankenstein laboratory.  I had to throw out the seminar agenda and improvise on the spot.

Our party line was to focus on finding a job now, because the job market wasn’t booming and they’d need every tip, trick and luck they could muster. 

“Then if you still feel the same, sue later.”  I said that last part in a whisper.

After the first 45 minutes of them venting how unfair it was and recommending lawyers who would take their cases, as engineers they pointed out that they didn’t fall asleep at the helm of the ship and didn’t underestimate the duration of the industry downturn.  

All my partner and I could do was to nod, tell them we feel their pain (knowing they would look at us while thinking we were less valuable to the company then they were), and steer them back to “Here’s what you need to know, how to sign up for workshops and one-on-one coaching.”

Which woke me up to life in the fast lane as I processed hundreds through our internally run outplacement programs adding a staff and scheduling one-on-one advisory sessions, while reaching out to human resources recruiters in southern California companies needing talented people.

Evidence

Random ones that make me want change my sign.

“4”  Steve McQueen (1930 – 1980): “Routines are like train tracks; once established, you can chug along to your destination without too much drama. Routines will help you do things that would be very hard otherwise.”  Aries 

And that works both ways, right?  When routines and habits become too entrenched they become so hardened that it’s nearly impossible to choose another track. The insidious thing, is we don’t know what we don’t know.  Good stuff gets screened out as the world flies past our window.

“4”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “If you can’t say a thing succinctly, that only means you’re still trying to work out which part of it is important. The principle holds true in any pursuit. Economy will come with experience.” Leo

Is that why as an introvert  (INTP) I need to let things cool down and spend an ungodly amount of time processing what just happened?

“5”  Steve Kerr, 54: “You are unique. To whatever extent you can, set up your environment to flow in a way that supports your particular needs, preferences and thinking style.” Libra

Hmm.  So you’re saying holed away in my office, away from everyday distractions helps my thinking style?  That would be 113 Idea Packager aka INTP?

“3”  Steve Aoki, 41: “Today, you’ll be doing the typical you thing but on an atypical scale. Working much bigger or much smaller than usual will highlight your talent in such a way as to teach you where your strengths and weaknesses lie.” Sagittarius

Wow, if you say so.  Either this is so profound and I’m so dense, or I’ll have to get back with you at the end of the day.

Holiday Forecast for the Week Ahead:  

An argument can be made that humans, like ants, bees and termites, are eusocial creatures. It follows that, like ants, bees and termites, most individuals do not do well on their own. 

They need the support of the swarm in order to thrive. For this reason, most humans have a visceral reaction to things like noninclusion, shunning and other forms of rejection. 

While rejection may not be physically harmful, it hits at a primal level. For humans, to be ostracized from the group has historically been a fate akin to death and, indeed, would often lead there. 

Without the protection of the tribe, one person in the wild is vulnerable and constantly challenged, so it follows that a fear of rejection is a normal and useful part of socialization. 

Since most people fear and avoid rejection, those who go the opposite way are regarded with admiration. And those who risk rejection often become somewhat immune to the otherwise crippling effects of rejection-fear. More and greater options are open to those who are unafraid to try for them.

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4733 to 4807.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

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S3 E41 — What’s Up with Telluride or Humboldt County or Bodega Bay?

I’ve lost my way.  It’s nothing to become alarmed about.  It happens everyday around this time.  Unlike an early onset of dementia I usually can find my bearings around 5:45 am with my Apple News ritual.

“5”  Steve Kerr, 54: “Projects have a beginning, middle and an end, though that is not the best order of approach. Begin with the end in mind. If you don’t have an end in mind yet, assist someone who does and you’ll learn a lot.” Libra

Hi and welcome to Friday’s Episode 41 in Season 3 of  “My Paradoxically Normal Year” on this 7th day of May in the spring of 2021 — which is a three-year examination of how bits of wisdom changed during the “normal” pre-pandemic year and then in the pandemic year, and now months after.

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Previously from Season Three, the Paradoxically Normal Year

S3 E40 — How Stealing Your Sign Led Me to a Nobel Prize; S3 E39 — Ready for Your Big Leap Forward?; S3 E38 — Sliding on a Super Slippery Slope to 2nd or 3rd Cousins

Related from Season Two, The Pandemic Year

S2 E41 — A Pandemic End to Real Estate and Consulting?; S2 E40 — The Profound Impact of the Pandemic on Nouns; S2 E39 — The Best Tau for the Pandemic Year, Don’t You Agree?; S2 E38 — What Should You Do If You Stumble Across Loaded Information?

Related from Season One, The Normal Year

S1 E41 — The Dream Was Over, Long Live the Dream; S1 E40 — Nothing to See Here, Keep Moving On; S1 E39 — What’s Up with Facebook?; S1 E38 — Day 38 of My 1-Year Experiment

Context

I’ve been feeling the pull of returning later in the day to Apple News for a destination-specific summary of headlines that sometimes go back a couple of years. 

Especially for those that have very little news like Telluride or Humboldt County or Bodega Bay. 

For instance “Stay at Keystone Resort in Colorado for only $109 per night” in “Travel and Leisure” 3 yrs ago. Every time I open “Keystone Resort” this is the lead story at the top of other scrollable photos and headlines and almost always prompts me to return later. 

But, it’s a ritual, which I wrote about as a section in my natural experiment report’s “Conclusion.”

When I finish those eight iPhone screenfuls I’m still effortlessly following my bliss remaining in Daniel Kahneman’s, System 1 as described “Thinking Fast and Slow”.  Click on a place like Keystone, quickly scan photos, headlines and dates until I recognize the last one I captured and move on in under 5 seconds, tops.

There’s more.

From the same source, Travel and Leisure, “Save 40% on Stays at the Santa Ynez Inn in Santa Barbara” — 3 years ago.  

But my favorite from NBC News is, “Bear freed from SUV in Tahoe, California, as family looks on” — 1 year ago.  The video screen shot shows the bear like he’s a member of the family looking in through the rear window as if he forgot to grab his backpack.

And, there’s the second story, but from 2 years ago written by the SFGate that churns my stomach before breakfast,  “4th of July revelers pile Tahoe beaches with thousands of pounds of trash.” 

My report write up currently in the Conclusions chapter is where I feel adrift.  So last night I began to re-read it and edit it from the beginning forward until 8:35 pm.  I left off in the section, “Two Fortune Cookies and Dove Dark Chocolate.”

My renewed interest actually started with two fortune cookies from our local Panda Express at the end of mall across the street from the high school, shared with Emma the Baroness, the Scorpio love of my life, and after dinner by the chance discovery that our favorite dark chocolate wrappers hid B-side quotes of encouragement.

I wanted inspiration and motivation and found a little hiding under the red wrappers:

“Life happens between an inhale and an exhale!” Brianna Z., Nevada

“Be the sculptor of your dreams.” – Joanne C., California

“Difficult roads often lead to beautiful destinations.” – Jetta L. Massachusetts

“Don’t stop until you’re proud.” Lauren N., Colorado

But, my next ritual on mornings like this, Friday, in addition to selecting the Holiday Tau for the day which confirms my biases, is reading the comics, or as my day called them, the funny pages.

From today’s “Pearls Before Swine” by Stephan Pastis — who should request a time out from the sidelines for a ruling about his first name — is he or isn’t he a Steve? 

In the first panel with yellow background Rat and Pig stand barely shoulder height behind a brown table with two plates on it. 

Pig says, “Hey look we got fortune cookies.”  

Rat says, “Mine says next year brings you great success.” 

Pig says, “How nice.” 

But, Rat can’t help himself and complains, “Yeah, but they’re all too general and bland like that.  I’d prefer some specificity.”

Read yours.”You will get run over by a 1989 Accord. 

To which Pig says, “Specificity is overrated.”

Random ones that make me want change my sign.

And, so are birthdays.  If Kahneman verifies that bliss equates to “System 1” I’d specifically consider changing my birthday to today’s.  But, too much effort and paperwork would be involved — clearly “System 2” stuff which goes against the sentiment, right?  

Today’s Holiday Birthday: 

In a way, following your bliss is the most responsible thing you can do. For one thing, it pays. Lucky financial moves will be the result of a stellar perspective, which comes from delving deeply into your delights. You’ll work with your emotions to create circumstances that ultimately benefit many, a skill that rubs off on others.

Our Patron Saint’s Carbon Beach house made the real estate news yesterday in Malibu, California.  Of course, the celebrity pedigree headline wasn’t really needed in this super heated, pre-bubble-licious market.  But his Holiday Tau reminds me of my approach for sizing up one of my coaching clients to zero in on how I could best help.

“5”  Steve McQueen (1930 – 1980): “When you’re talking to someone you’re trying to understand where they are coming from. You can picture their life outside the interaction with greater accuracy because of the excellent questions you ask.” Aries

Wait, what?  Was I reading your mind?  Or at least pre-reading your Holiday Tau last night after 8 pm?  Or am I reverse engineering your TauBit of Wisdom?  Who cares, I make the rules and I’m stealing it.

“5”  Steve Kerr, 54: “Projects have a beginning, middle and an end, though that is not the best order of approach. Begin with the end in mind. If you don’t have an end in mind yet, assist someone who does and you’ll learn a lot.” Libra

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @KnowLabs suite of digital magazines jumps from 8003 to 8088 organically grown followers

Foresight

 Quality-of-Life  

Long-Form

    • “Future Shock” by Alvin Toffler, a classic I feel which still holds up. As the pace of change quickens we experience self-doubt, anxiety and fear.  We become tense and tire easily, until we are overwhelmed, face-to-face with a crisis situation. Without a clear grasp of relevant reality or beginning with clearly defined values and priorities, we feel a deepening sense of confusion and uncertainty. Our intellectual bewilderment leads to disorientation at the level of personal values. Decision stress results from acceleration, novelty and diversity conflicts. Acceleration pressures us to make quick decisions. Novelty increases the difficulty and length of time while diversity intensifies the anxiety with an increase in the number of options and the amount of information needed to process.  The result is a slower reaction time.
    • Daniel Kahneman’s, “Thinking Fast and Slow”describes two different ways the brain forms thoughts: “System 1” which is meant as a fictional shorthand — not as a brain system or structure: Fast, automatic, frequent, emotional, stereotypic, unconscious. “System 2”: Slow, effortful, infrequent, logical, calculating, conscious. I’m learning a lot about my energy levels first described from within an introversion frame now, from within differences between System 1 and the harder working, energy depletion System 2.  Self-control, for instance is hard and takes a lot of energy to accomplish.  When I write the concentration requires effort until I can find the “flow.” Implications for True Belief — it’s easy to stay in System 1 vs. critical thinking — System 2.  Set some marketing and working on the business goals — System 2 and then ignore them by following the lateral thinking and associative thinking  which Leo da V invites me to do — System 1.

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trips

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S2 E86 — How To Avoid a Disastrous Career Like Mine

Every organization, including our 4 fundamental aspires to grow. The growth stages follow one after another from Start Up to 3 Growth phases to Maturity and Decline unless a Reinvention transformation kicks off before it is too late. 

“5”  Steve Zahn, 51: “You will be attracted to a subject appreciated by many and understood by few. When you go deeper, you will learn how you are uniquely equipped to be among those few should you choose to devote focus to this.” Scorpio

Hi and welcome to Sunday’s Episode 86 in Season 2 of  “My Pandemic Year Natural Experiment” on this 26th day of July in the summer of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E85 — How to Up the Odds in Your Favor: S2 E84 — Maybe Robin Hood Got It Right After All, Eh?; S2 E83 — Why Shouldn’t You Always Lean On Things That Worked Before?

Related from Season One, the Normal Year

S1 E86 — Day 86 of My 1-Year Natural Experiment; S1 E85 — What happens when the fear subsides?; S1 E84 — Crisis averted?  Energy depleted?  What are we going to do?; S1 E83 —The Tau of Steves: What You Don’t Know Could Fill a Book

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.

In the last episode I summarized everything you need to know about four basic organizations to stack the odds in your favor when shopping around for your next job opportunity.  

Oh, what disaster to avoid (unlike me) in your next career move. 

Now, we’ll build on better and worse fit options for each of the 16 talent profiles:

Paradoxy-Morons

      • 101 PMBI Breakpoint Inventors
      • 102 PMTL Thought Leaders
      • 103 PMCI Commercial Innovators 
      • 104 R&D Experimenters

Emerging-Entrepreneurs

      • 105 EEMA Marketing Athletes
      • 106 EEOA Operational Accelerants
      • 107 EERPT Resilient Product Teams 
      • 108 EECBG Core Business Groups

Sustaining-Associates

      • 109 SAICA Internal Change Agents
      • 110 SAAS Analytical Specialists
      • 111 SAAT Agile Tiger Teams 
      • 112 SALS  Loyal Survivalists

Systematic-Professionals

      • 113 SPIC Idea Packagers
      • 114 SPBE Brand-as-Experts
      • 115 SPPP Professional Practitioners 
      • 116 SPIT Institutional Traditionalists

Let’s we review stages of organizational growth from Start Up to Maturity and from Decline to Reinvention.

Five Major Stages of Growth for Organizations

Image Credit: Stephen G. Howard  Copyright 2020

Key points to keep in mind:

  1. Every organization, including our 4 fundamental aspires to grow.
  2. The growth stages follow one after another from Start Up to 3 Growth phases to Maturity and Decline unless a Reinvention transformation kicks off before it is too late.
  3. Each new stage of growth requires a different talent culture than the previous one. One or two dominate at each stage.
  4. There’s no guarantee a specific company and organization will master the gap between stage its current and potential next stage.
  5. That fact represents a second set of better or worse fits.

Next up.

Let’s begin in the “beginning” with Start Up and build a case for “peeling off” two Paradoxy-Morons and one Emerging-Entrepreneur:

        • 101 PMBI Breakpoint Inventors
        • 103 PMCI Commercial Innovators
        • 105 EEMA Marketing Athletes

Did you notice we “skipped” some?  That’s odd, isn’t it

Evidence

“5”  Steve Zahn, 51: “You will be attracted to a subject appreciated by many and understood by few. When you go deeper, you will learn how you are uniquely equipped to be among those few should you choose to devote focus to this.” Scorpio

I forget finding the right fit remained frustrating elusive to me until I noticed how companies and organizations evolve into talent cultures that define them, until something forces a change and a different set of talent is required to survive.

Random ones that make me want change my sign.

“4”  Steve Winwood, 71; Stevie Wonder, 69; Stephen Colbert, 56: “Behind the door that’s a few stops down the lane exists another world, a world that you will lend some imagination to until you’re let in and can get a sense of its reality.” Taurus

Is that the portal to the Twilight Zone? There was a time when I lived in Cincinnati about a mile and a half from the house that Rod Serling lived as he imagined the original.

“3”  Steve Howey, 42: “Generally, most people feel automatically sure of what is reality. Otherwise, they wouldn’t be able to go about their day. To question your automatic responses is always an act of growth.” Cancer

Is it too late for me to challenge myself about why I selected this one?

“3”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “It will occur to you that an area you’ve focused on seems devoid of juice. There’s nothing here for you now, if there ever was. Move on. There are other things to squeeze.” Leo

Only one area?  Haha. Another element to consider is just how long it takes an introvert like me to muddle through these passion projects.  Or, is this about Patreon?

“3”  Steve Kerr, 54: “You’re safe to let whimsy have its rule. Wish crazily. There is something of value in far-out or silly dreams. You can assess what is possible later. Right now, let your imagination soar.” Libra

Whimsy and silly don’t seem to be on my pandemic lock down agenda for the day.  But the day is still young and I have to say I’d love to let my imagination soar!

“4”  Steve Harvey, 62: “Don’t fight against problems. Struggle wastes energy. Sink to the bottom of a problem as if it were a swimming pool. It won’t take much to bounce off the bottom with your toes and resurface to a cleansing breath.”  Capricorn

My metaphor living on the California coast near the Pacific Ocean shifts to waves of change about to break over you while you body surf.  You dive quickly to the sandy bottom allowing the force of nature to push and pull you as it passes and then you spring to the surface mindful of a second and third set.  You select one and ride it to shore, or you duck dive one more time. 

“4”  Steve Jobs, (1955 – 2011: “Why do people tell you their stories and share with you the intimate details of their lives? It’s because your warmth is a heart-opener that they do not get every day.”  Pisces

Early in my first career one school of psychology grew out of California’s North San Diego County and advocated for “unconditional positive regard.” I’m guessing that value has underpinned my engagements with clients, C-Suite executives, students and co-workers throughout all my careers.

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4427 to 4516.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

 

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S2 E85 — How to Up the Odds in Your Favor

Up until this point, the discussion about better and worse fit jobs and clients focused on me for illustrative purposes.  But you may have, hopefully, noticed an affinity for one or more of the four organizations.  And you may have felt an attraction to one or more of the 16 talent profiles which define an employer’s culture.  

“5”  Steve Greene, 34; Steve Guttenberg, 61; Stephen King, 72: “It would be cool if you had a manual for this project, but all the information out there is either too plentiful or too scanty to be of use to you. Reach out to a mentor for information that’s the right size.” Virgo

Hi and welcome to Saturday’s Episode 85 in Season 2 of  “My Pandemic Year Natural Experiment” on this 25th day of July in the summer of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E84 — Maybe Robin Hood Got It Right After All, Eh?; S2 E83 — Why Shouldn’t You Always Lean On Things That Worked Before?; S2 E82 — How Do You Inject Innovation into a Century’s Old Company?

Related from Season One, the Normal Year

S1 E85 — What happens when the fear subsides?; S1 E84 — Crisis averted?  Energy depleted?  What are we going to do?; S1 E83 —The Tau of Steves: What You Don’t Know Could Fill a Book; S1 E82 — Why Writers Aren’t the Only Endangered Species. Sigh.

Context

This is a continuation of “Volume Two Manuscript — WorkFit” a work-in-progress.

In recent episodes (S2 E78, S2 E80, S2 E82 and S2 E84) I shared my Worse and Better fit experiences to illustrate a little more in depth description of what it is like working in and for clients in Paradoxy-Morons, Emerging-Entrepreneurs, Sustaining-Associates and Systematic-Professionals.

In this episode, let me summarize the key points you may to know to avoid your next career disaster.

Four Talent Profiles Attracted to Paradoxy-Moron Organizations

Image Credit: Stephen G. Howard  Copyright 2020

Summary

What makes Paradoxy-Morons tick?

Disruptive Innovation, Independence and Speed

They notice how limited the traditional, status quo solves the really complex problems and challenges

Disrupting. 

A fast-paced, innovative culture that attracts and retains the best of the best. 

Motto?

“It’s better to seek forgiveness than to ask permission.”

What are their unique challenges? 

        • They champion paradigms based on new science discoveries.
        • Once is not enough. From one world beater to several again an again
        • Finding commercial applications of disruptive innovation in the form of new product categories — which haven’t been proven until flawed prototypes and buggy technology work themselves out

What are the takeaways?  

Innovations have to come faster.  Concurrent overlapping talent demands.

In the start up stage they are capable of anticipating something new and act decisively to establish a new market, industry, technology or a new scientific discipline.

Which Talent Profiles find a better fit with Paradoxy-Morons?

        • 101 PMBI Breakpoint Inventors
        • 102 PMTL Thought Leaders
        • 103 PMCI Commercial Innovators 
        • 104 R&D Experimenters

In which organization will they find a worse fit?

Image Credit: Stephen G. Howard  Copyright 2020

Sustaining-Associates with their emphasis on:

          • Higher degrees of Sustained Improvement, Affiliation and Mastery
          • Building predictably upon past history and loyal customer retention.

Four Talent Profiles Attracted to Emerging-Entrepreneur Organizations

Image Credit: Stephen G. Howard  Copyright 2020

Summary

What makes Emerging-Entrepreneurs tick?

They rapidly introduce new products into new rapidly moving niches while capturing emerging knowledge no-one else has and based on that experience introduce tweets to early business formulas.

Bias for Action. 

New Knowledge, Affiliation and Speed

Knowledge creation — teams introduce new products by applying emerging new knowledge for a competitive advantage.

Motto?

“There’s no time like the present”

What are their unique challenges? 

        • The 20% accomplish 80% of the results.
        • They learn rapidly by doing.
        • Figuring out what has to happen to boost performance with fewer and fewer trials and errors.

What are the takeaways?  

Imagine a relay race with individual record holders.  But, it takes flawless baton passing as a team to achieve world-class status.

Affiliation bonding is to the team.  It’s up to the team to learn the fastest way to take a new idea and introduce it into the marketplace.

They need to guard their organization’s core capabilities and emerging proprietary processes while quickly managing increasing degrees of complexity as they grow.

Which Talent Profiles find a better fit with Emerging-Entrepreneurs?

          • 105 EEMA Marketing Athletes
          • 106 EEOA Operational Accelerants
          • 107 EERPT Resilient Product Teams 
          • 108 EECBG Core Business Groups

In which organization will they find a worse fit?

Image Credit: Stephen G. Howard  Copyright 2020 

Systematic-Professionals with their emphasis on: 

          • Higher degrees of Embedded Knowledge, Independence and Mastery
          • Classified, categorized, tested and benchmarked knowledge.

Four Talent Profiles Attracted to Sustaining-Associate Organizations

Image Credit: Stephen G. Howard  Copyright 2020

Summary

What makes Sustaining-Associates tick?

112 SALS Loyal Survivalists anchor the Sustaining-Associates culture. They manage people, technologies, processes, and organizational structures to sustain the innovation they’ve already mastered. Employees identify with the organization and have high affiliation needs that favor slower paced industries and cultures.

Brand Loyalty. 

Sustained Improvement, Affiliation and Mastery

Building predictably upon past history and loyal customer retention.

Motto?

“If it win’t broke don’t fix it.”

What are their unique challenges? 

        • Missing competitive threats and responding too late.
        • Resting on their traditional successes.
        • Preparing the next generation of leaders for a different competitive environment.

What are the takeaways?  

To mature and survive their brand needs to be accepted by the majority of the total available market.

A loyal affiliated talent culture needs constant retention so associates maintain the organization’s reputation.

Through their behaviors they develop a trust mark that keeps bringing long-term customers back again and again

Which Talent Profiles find a better fit with Sustaining-Associates?

      • 109 SAICA Internal Change Agents
      • 110 SAAS Analytical Specialists
      • 111 SAAT Agile Tiger Teams 
      • 112 SALS  Loyal Survivalists

In which organization will they find a worse fit?

Image Credit: Stephen G. Howard  Copyright 2020

Paradoxy-Morons with their emphasis on: 

          • Higher degrees of Disruptive Innovation, Independence and Speed
          • How limited the traditional, status quo solves the really complex problems and challenges

Four Talent Profiles Attracted to Systematic-Professional Organizations

Image Credit: Stephen G. Howard  Copyright 2020

Summary

What makes Systematic-Professionals tick?

These are the experts who love their profession instead of a specific organization like Sustaining-Associates do. They’re the Idea Packagers, Professional Practitioners, Traditional Institutionalists in standards-setting associations led by well-known Branded Experts in the field.

Advanced Degrees and Certifications. 

Embedded Knowledge, Independence and Mastery

Emerging knowledge is classified, categorized, tested and benchmarked.

Motto?

“Robin Hood had it right”

What are their unique challenges? 

        • Research into complex problems and complicated large systems
        • Working in knowledge organizations and consulting partnerships.
        • Application of proprietary best practices and knowledge gleaned from their benchmark databases.

What are the takeaways?  

Methods and Metrics.  They prefer to distance themselves to remain objective and follow a well-articulated and tested methodology.

Their majority of clients are large-cap companies, government partners and the medical industry systems.

Studying these organizations provides a giant learning laboratory.

Acknowledged expertise attracts potential clients.

Rainmakers play an outsized role developing new and repeat business. 

Which Talent Profiles find a better fit with Systematic-Professionals?

          • 113 SPIC Idea Packagers
          • 114 SPBE Brand-as-Experts
          • 115 SPPP Professional Practitioners 
          • 116 SPIT Institutional Traditionalists

In which organization will they find a worse fit?

Image Credit: Stephen G. Howard  Copyright 2020

Emerging-Entrepreneurs with their emphasis on: 

          • Higher degrees of New Knowledge, Affiliation and Speed
          • Knowledge creation — teams introduce new products by applying emerging new knowledge for a competitive advantage.

Up until this point.

The discussion about better and worse fit focused on me, for illustrative purposes.  Hopefully, you may have noticed an affinity for one or more of the organizations.  And you may have felt a tendency for one or more of the 16 talent profiles.  

Next up,

We’ll build on better and worse fit options as we review stages of organizational growth from Start Up to Maturity and from Decline to Reinvention.  

But, first what do the Steves offer as TauBits of Wisdom?

Evidence

“5”  Steve Zahn, 51: “Things may not change immediately or even slowly, but the important thing is that they will change eventually. Never give in to cynicism. Your mind is made for beautiful thinking.” Scorpio

Got it, you are preaching to the choir with the first sentence.  It’s the second one that is extremely hard for me in this pandemic world today.

Random ones that make me want change my sign.

“4”  Steve McQueen (1930 – 1980): “If you worry about what you are going to say, then it will prevent you from listening to what is being said. Whatever you can do to put yourself at ease will give you an advantage.” Aries  

Gotta tell you I followed this TauBit of Wisdom after learning it the hard way.  I was so intimidated by advising former Vice Presidents and CEOs when I never was one, until I asked a simple question, “What have you been doing about …?” and listened.

“3”  Steve Winwood, 71; Stevie Wonder, 69; Stephen Colbert, 56: “Are you holding on to false hope? No. Hope, in and of itself, is an act of truth and light. Believe the best and hold on, white-knuckled, to that version.” Taurus 

Or does hope lead to false expectations? And do false expectations lead to confirmation bias.  And does confirmation bias lead on a slippery slope to conspiracy theories?  Seem like it, eh?

“4”  Steve Smith, 30: “Your head and your heart have not had a meeting in a while, and they will go in two different directions until you bring them into alignment through something peaceful, like meditation, dance or creative play.” Gemini

I choose the first and last alignment choices.

“4”  Steve Howey, 42: “Make space. Get rid of things before you have a replacement. Emptiness is not nothingness. Space is a “something” even if you don’t know what it is. Potential counts.” Cancer

Yeah, I see how being cooped up for so long drives you a little crazy without space.

“4”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “Assume that people are doing their very best. If they don’t act like this is the case, they may be consumed with fighting a battle you do not know about. Give the benefit of the doubt wherever possible.” Leo

I’ll have to repeat this over and over today for when I venture out to my local Ralph’s grocery store and encounter the number of unmasked COVID-19 spreaders.

“5”  Steve Greene, 34; Steve Guttenberg, 61; Stephen King, 72: “It would be cool if you had a manual for this project, but all the information out there is either too plentiful or too scanty to be of use to you. Reach out to a mentor for information that’s the right size.” Virgo

OK, it would have been cool years ago when I conducted my original research for this work-in-progress, my WorkFit manuscript. Maybe you can use it as a manual for you.

“5”  Steve Harvey, 62: “You won’t get that push from the world today, so you’ll have to give it to yourself. Do so in the form of an intention. Setting an intention leads to actions you wouldn’t have taken otherwise.” Capricorn

Totally see how this TauBit applies — in a lockdown pandemic world intention comes a little easier for us introverts.

“4”  Steve Jobs, (1955 – 2011): “You’ll thank the roadblock, as it helps you find your own path. You’ll thank the mistakes, as they are your best teachers. You’ll thank the enemy that keeps you so strong.” Pisces

So, two out of three is still pretty good, right?

What’s Going On …

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @knowlabs followers of one or more of my 35 digital magazines organically grew from 4397 to 4427.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

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