S2 E114 —Top 10 Ways to Rebuild Trust and Reinvent Complex Enterprises

You need the first three in place to break through natural resistance brought about by fear, uncertainty and doubt.  Involve employees in decision-making processes and empower them to contribute ideas and take ownership of projects.

“5”  Steve Zahn, 51: “Destruction, which is terrible, is very different from demolition, which is necessary. You must tear down the old to make room for the new. You’re ready to let go so you can build.” Scorpio

Hi and welcome to Sunday’s Episode 114 in Season 2 of  “My Pandemic Year Natural Experiment” on this 13th day of September in the fall of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E1139 Pitfalls to Avoid; S2 E112Betting on the Progress of 5 Innovation Teams; S2 E111 Against All Odds 530 is Alive!

Related from Season One, the Normal Year

S1 E114Setbacks, Frustration, Epic Fails but How Was Your Day?; S1 E113Is This an Omen?; S1 E112 —  When Was the Last Time You Wrangled Your Past?; S1 E111Is There Half-life of Wisdom?

Context

This is a continuation of a “Volume Two Manuscript — WorkFit” a work-in-progress.

In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity, Decline and now Reinvention stages.

Reinvention

We’ve begun summarizing what we learned from our Reinvention mini-case operating from within a technology company,  Part One,  Part Two and Part Three and from a different industry with similar needs, but from a consulting assignment. We profiled Part One , Two , Three  and Four in the recent episodes. In our previous episode described cautionary tales about how easy it is to fail if you don’t avoid major pitfalls.  Now let’s list what works.

Organizations can reinvent themselves through various strategies, including:

    1. Embrace Innovation: You can’t reach reinvention goals without innovation, right? Encourage a culture of innovation within the organization, where employees are encouraged to explore new ideas and experiment with novel approaches. Unless you are already a Paradoxy-Moron organization built for innovation, you’ll be met with doubt from your talent culture. (Technology company Part One  and a Real Estate and Relocation company Four)
    2. Invest in Technology: Embrace new technologies that can streamline processes, enhance productivity, and create new opportunities for growth. You can’t innovate and reinvent if you don’t make it easy to create and share new knowledge at a must faster pace. (Behind the scenes consultancy Part One)
    3. Cultivate a Learning Culture: Without a learning culture, you fall backwards into what stalled your growth to begin with.  Encourage continuous learning and development among employees to keep up with industry advancements and acquire new skills. (Technology company Part One and Behind the scenes consultancy Part One , Two , Three  and Four)
    4. Empower Employees: You need the first three in place to break through natural resistance brought about by fear, uncertainty and doubt.  Involve employees in decision-making processes and empower them to contribute ideas and take ownership of projects. (Behind the scenes consultancy Part One , Two , Three  and Four)
    5. Adapt to Market Changes:  Stay agile and be responsive to market trends and changes in customer preferences. Continuously assess the market landscape and adapt strategies accordingly. Like physical fitness or weight loss when you succeed it is tempting to stop and enjoy your results.  Reinvention isn’t a one time thing.
    6. Reevaluate Business Model: Assess the current business model critically and be open to making necessary changes to align with the evolving market demands. Once you empower your talent culture, you can’t ignore their efforts and proposals.  Top management normally resists sharing the responsibility for directing their enterprise.(Behind the scenes consultancy Part Four)
    7. Focus on Customer Needs: Understand the evolving needs of customers and tailor products or services to meet those needs effectively. Who better than coming directly from those who engage with those customers? (Behind the scenes consultancy Part Four)
    8. Strategic Leadership: Strong leadership is essential in driving the transformation process and inspiring a shared vision among employees. (Behind the scenes consultancy Part One , Two , Three  and Four)
    9. Collaborate and Network: Build partnerships and collaborations with other organizations or startups to leverage collective strengths and expand market reach.
    10. Manage Risks: Recognize the potential risks associated with transformation and have a robust risk management plan in place. 

Remember, reinventing an organization is a complex process, and it requires a comprehensive understanding of the organization’s strengths, weaknesses, opportunities, and threats. It involves both strategic planning and a willingness to adapt to change throughout the journey.

Evidence

“5”  Steve Zahn, 51: “Destruction, which is terrible, is very different from demolition, which is necessary. You must tear down the old to make room for the new. You’re ready to let go so you can build.” Scorpio

If there ever was a mantra that came natural to Paradoxy-Moron organizations and reinvention teams, it has to be this one.

Random ones that make me want change my sign.

“3”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “Procrastination is fear in disguise. Affirm to yourself that whatever you don’t know about the situation can be learned along the way. It won’t be that bad. You might even like it. Take a little bite.” Leo

A dual curse — being an introvert and hesitating for fear of failure.  But, given this pandemic adds boredom into the recipe, why not embrace this work-in-progress?

“4”  Steve Greene, 34; Steve Guttenberg, 61:To co-create will be a thrill whether you think it’s going well or not. There will be lessons along the way. Creative collaborations are as particular a partnership as any love match.” Virgo

Maybe not so much for today, but over the course of my “reinvention career” specifically with crazy creative Dave for five years when we had what he described as a “license to steal” and later with him and the creative team at Think!City.

“3”  Steve Kerr, 54:Your mind doesn’t like an open loop. Something incomplete will haunt you. You’ll go back and back to it until you’ve either discovered the answer or made up a theory to hold you over until you do.” Libra

Oh great, but don’t tell anyone.  I may have mislabeled a talent profile as a card-carrying Systematic-Profile, or at least the correlated Myers-Briggs temperament which begs to re-categorize it as a Paradoxy-Moron thriving contributor.  Oops.

“3”  Steve Aoki, 41: If you feel you must succeed, it means that, somewhere in the thought stream running through your head, there’s some false information. Either stop demanding success or change your definition of it.” Sagittarius

What the hell?  If I’m a self-styled introverted procrastinator existing in the outer realm of the pandemic, how does my thought stream compel me to take action about what I just confessed?

“3”  Steve Nash, 45:Sometimes, ideas just come to you, but don’t depend on it today. The best projects, solutions, theories, recipes and more will begin with a brainstorm. Don’t skip this step.”Aquarius

Now, what?  Brainstorm.  Brainstorm.  Got it.  But, just one question.  Doesn’t this just stretch out the open loop dilemma?

Steve Jobs, (1955 – 2011): You don’t know what to do next, and that means you’re in an exciting position, alert with the energy that only fresh trouble can provide. Search for answers in the obvious places.” Pisces

WTF.  Forget brainstorming now? Just go with answers from obvious places?  

What’s Going On

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @KnowLabs followers of one or more of my 35 digital magazines organically grew from 5060 to 5125.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip

S2 E113 — 9 Pitfalls to Avoid

Lessons drawn from our seven mini-cases demonstrate when organizations are reinventing themselves there are at least 9 pitfalls they should avoid to ensure a successful transformation.

“4”  Steve McQueen (1930 – 1980): “Recognize when you’re being obsessive, which is, at least in today’s case, another word for self-interested. Then open it up by focusing outside of yourself.” Aries  

Hi and welcome to Saturday’s Episode 113 in Season 2 of  “My Pandemic Year Natural Experiment” on this 12th day of September in the fall of 2020.  

“The Tau of Steves: What You Don’t Know Could Fill a Book”

Table of Contents

Season One and Two are a two-year examination of how bits of wisdom changed during the “normal” pre-pandemic and then in this unfolding pandemic year.

Previously in Season Two, the Pandemic Year

S2 E112Betting on the Progress of 5 Innovation Teams;S2 E111 Against All Odds 530 is Alive!; S2 E110Keys for Reinventing a FUD-Soaked Enterprise

Related from Season One, the Normal Year

S1 E113Is This an Omen?; S1 E112 —  When Was the Last Time You Wrangled Your Past?; S1 E111Is There Half-life of Wisdom?; S1 E110Love, Longing, Belonging, Connection and Loss

Context

This is a continuation of a “Volume Two Manuscript — WorkFit” a work-in-progress. In previous episodes we described Start Up, Emerging Growth, Rapid Growth, Sustained Growth, Maturity, Decline and now Reinvention stages.   

Reinvention without Decline

Image Credit: Stephen G. Howard  Copyright 2020

Reinvention

Now let’s summarize what we learned from our Reinvention mini-cases operating from within a technology company,  Part One,  Part Two and Part Three and from a different industry with similar needs, but from a consulting assignment. We profiled Part One , Two , Three  and Four in our most recent episodes.

9 Pitfalls to Avoid

Across our seven mini-cases, when organizations are reinventing themselves there are several pitfalls they should avoid to ensure a successful transformation:

    1. Lack of Clear Vision: Of course this might be the most difficult of all.  Who really knows what lies ahead at the end of a successful transformation? (Part One Technology company, Part One PRERS, Two PRERS) Avoid embarking on a transformation journey without a well-defined and communicated vision. A clear direction is crucial to align efforts and goals. 
    2. Resistance to Change: Without a clear vision and a reason to believe how can you avoid resistance to change from within the organization. (Part One  Flipping curmudgeons,  Part One PRERS marketing campaign Two PRERS and Four PRERS participating with 5 Innovation Teams)  Encourage open communication and address concerns to gain buy-in from employees at all levels. 
    3. Overlooking Employee Engagement: Neglecting the involvement and engagement of employees can hinder the success of the reinvention process. (Part One in and outside partnerships, reason for my department; Two what is PRERS’ core foundational story Four PRERS participating with 5 Innovation Teams) Employees are key stakeholders and should be active participants.
    4. Rapid and Unplanned Changes: Abrupt and poorly planned changes can disrupt operations and demotivate employees. (Part Two Technology company fear of merger and Part One PRERS closing sales offices, well intentioned notices like pink slips) Gradual and well-structured changes are generally more effective. 
    5. Copying Competitors Blindly: While learning from competitors can be beneficial, blindly copying their strategies may not be suitable for your organization’s unique needs and goals. (Part Two during merger, who wins vs. what will win and Four PRERS participating with 5 Innovation Teams, strategy conversations instead of copying competitors)
    6. Short-Term Focus:  This may be the most difficult obstacle for mature companies to acknowledge and overcome. Avoid concentrating solely on short-term gains.  (Part Two technology company sailing to Catalina boondoggle) Successful reinventions often require a balance between short-term wins and long-term sustainability.
    7. Neglecting Data and Analytics: Data-driven decision-making is crucial in the reinvention process. (Reinvention team member selection and Part Two technology company employee survey, but delay in feeding back) Neglecting data and analytics can lead to uninformed choices. 
    8. Ignoring Company Culture: A successful transformation should consider and align with the existing company culture. (Three technology company’s factory of the future Two PRERS, Three PRERS 580) Disregarding cultural aspects can lead to internal conflicts.
    9. Underestimating Resources: Be realistic about the resources, time, and effort required for the reinvention. (Three technology company) Underestimating these factors can lead to project failures, especially if the company has been conditioned to produce short-term results.

By being mindful of these potential pitfalls and actively working to address them, organizations can increase their chances of successful reinvention and achieve their desired outcomes.

Evidence

“2”  Steve Zahn, 51: “Self-awareness is where it’s at. Everyone has it to varying degrees, but the ones who have it more keenly are usually better off. So, if you pick on yourself a little, count it as an asset.” Scorpio

Random ones that make me want change my sign.

“4”  Steve McQueen (1930 – 1980): “Recognize when you’re being obsessive, which is, at least in today’s case, another word for self-interested. Then open it up by focusing outside of yourself.” Aries  

Telling this story now during this pandemic qualifies, doesn’t it?

“3”  Steve Carrell, 57; Steve Martin, 74; Steve Wozniak, 69: “The bottom line is that you shouldn’t have to shell out much money to follow your dreams. In fact, you can be paid to chase them. At this time, internships are better than classes, which will cost you.  Leo

Swap out “internship” for “consulting” and “freelancing” and it fits better for me. 

“2”  Steve Greene, 34; Steve Guttenberg, 61:Rainbow chasing can be a lovely pastime. But don’t chase the ones that promise effortless, fast results for the low, low price of BLANK (insert high, high price).” Virgo

Probably good advice in general, but not for today.

“2”  Steve Kerr, 54:If you want a job done right, give it to someone who is already working. Working people are following physical laws like the law of inertia: What moves keeps moving unless acted upon by force.” Libra

Hard one to keep in mind while quarantined.

What’s Going On

Literally Bottled and Set Adrift from KnowWhere Atoll 

    • @KnowLabs followers of one or more of my 35 digital magazines organically grew from 4990 to 5060.

Foresight

Quality-of-Life

Long-Form

    • Saw the movie, didn’t realize that one of my favorite authors, Michael Connelly — his detective Hieronymus (Harry) Bosch book series and Amazon Prime series — also wrote, “The Lincoln Lawyer” which I just finished. Gotta tell you I can’t not see his lead character (Mickey Haller, Bosch’s half brother) as anyone else but Matthew McConaughey. 

Image Credit: Wikimedia Commons

Inspired by: Holiday Mathis – Creators Syndicate

CENTER FOR KNOWLEDGE CREATION AND INNOVATION

The Knowledge Path | Know Laboratories | Knowledge Banking | Knowledge ATMs | Western Skies and Island Currents | Best West Road Trip